Viggoslots Casino - discussão geral

Blacklisted, I just have problems with thousands of other players, cheating, T&Cs against players, confiscated winnings... and so on.?...MOUNTBERG aka GAMMIX aka DANGAARD

Auf der schwarzen Liste, ich habe nur Probleme mit Tausenden von anderen Spielern, Betrug, AGB gegen Spieler, beschlagnahmte Gewinne ... und so weiter .?...MOUNTBERG alias GAMMIX alias DANGAARD

Hello,

I checked your complaint against the Viggoslot about possible payment delay, it actually needs some updates now, especially about the bonus you took.

Anyway, we mark the casino's T&C to be very unfair, so maybe some more fair casinos can be considered instead. This is your second complaint after all.

I hope the payment will be clarified soon.

Not only is this unfair, it is fraudulent misrepresentation and intentional!

I've read the same from many other players.

Das ist nicht nur unfair, das ist arglistige Täuschung und zwar vorsätzlich!

Das gleiche habe ich von vielen anderen Spielern gelesen.

I do not want to sound rude, but why are you still playing there?

Dear Radka

I don't play there anymore, I deposited twice there, that's enough, the second time only because they offered me the first deposit bonus with the second deposit.

1. Fraudulent Business Terms

2.Poor player experiences

3. Casino blacklisted in many review portals

4.The license does not exist as communicated by Curacao CE.

Liebe Radka

Ich spiele da Jetzt nicht mehr, habe 2x da eingezahlt, das reicht, das 2.mal nur weil die mir den Ersteinzahlung Bonus mit der 2. Einzahlung angeboten haben.Dieses Unternehmen handelt vorsätzlich betrügerisch, um sich an den Loyalen Spielern zu bereichern.

1. Betrügerische Geschäftsbdingungen

2.Schlechte Spielererfahrungen

3. Casino auf der schwarzen Liste in vielen Bewertungsportalen

4.Die Lizenz gibt es nicht, wie von Curacao CE mitgeteilt.

Dear simplyme,

ok, thanks for the explanation.

However, I think that you are not correct when it comes to the license, it's actually licensed under the Antillephone N.V.:

If you happen to find some other information though, kindly share it with us preferably in the form of emails or print screens.

I sent Kristina the answer from the CEG, they say they don't have a license

Ich habe Kristina die Antwort von der CEG geschickt, die schreiben das die keine Lizenz haben

There is no Antillephone logo on my site

Auf meiner Seite ist kein Logo der Antillephone abgebildet

Well, I send you proof, that if you access the site from the main panel the logo/validator is there.

It may be that when viewed on mobile, the logo is somewhere else.

Anyway, have you asked the casino about the license, please?

Which licensing provider have you asked, please? At the moment, there are 4 under the Curacao jurisdiction:

I just want to make sure that you asked the Antillephone N.V.

I wrote to the CEG and Certria@gaminglicences.com

The second, that is the Antillephone license they have not responded to so far.

I think that I can write off the €700, because after what I've read here and in the other forums, they're not communicative either.

As a loyal player, I will no longer enter a casino of the Mountberg Group and also no casino that is located in Eastern Europe, most of them in Cyprus, transfer the money via payment service providers to Poland or Estonia etc. and Curaca allows that. It then disappears in crypto currencies... and I will find out from consumer protection what my options are

I just want to ask you to read the German version of the T&C carefully again, I can't find anything that I did wrong.

Ich habe die CEG und Certria@gaminglicences.com angeschrieben

Die zweite , das ist die Antillephone Lizenz die haben bis jetzt nicht geantwortet.

Ich denke mal dass ich die 700€ abschreiben kann, denn nachdem was ich hier und in den anderen Foren gelesen habe, sind die auch nicht kommunikativ.

Ich werde als loyaler Spieler kein Casino der Mountberg Gruppe mehr betreten und auch kein casino was in Osteuropa angesiedelt ist, die meisten in Zypern, transferieren das Geld über Zahlungsdienstleister nach Polen oder Estland usw.und Curaca lässt das zu. Es verschwindet dann in krypto Währungen...und ich werde mich beim Verbraucherschutz informieren was ich für Möglichkeiten habe

Ich möchte dich nur nochmal bitten die deutsche Version der T& C genau zu lesen, ich finde da nichts was ich falsch gemacht habe.

Hello,

so Certria is not the proper way at this time. Antillephone can react very slowly, so may I know when did you contact them? Did you submit a complaint or just asked about the license validity, I wonder?

Anyway, give Kristina some time to update the complaint, it's not over yet. 🤞

So is there another Antillephone address???

Do I have to write to mountberg.biz?

I have submitted a complaint to certria@gaminglicenses.

Also gibt es noch eine Adresse der Antillephone???

Muss ich mountberg.biz anschreiben?

Ich habe Beschwerde bei certria@gaminglicenses eingereicht.

Hello Simplyme,

My mistake, I wanted to write that Cetria is the proper way... No need to look for another contact - I'm sorry for the confusion!

Anyway, have you found this?

"Antillephone should only be contacted by players when they believe an Оperator is in breach of their license. All disputes with an Оperator about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Оperator. If no resolution is found there are number of independent bodies you can contact, which should be listed on the Оperator website."

Well, Antillephone is not well-known for actually solving issues, if I may say.

Hello dear Radka,

I still haven't found a logo of the agency.

Just the licensing section. Your screenshot shows the license number jaz/8048

The footnote says jaz /1668

Viggoslots is licensed under Mountberg BV, a company based at Fransche Bloemweg 4, Willemstad, Curacao under gaming license number 1668/JAZ, issued by Curacao eGaming and authorized and regulated by the Curacao government. Viggoslots is operated by Mountberg Ltd. operating as Merchant of Record, Mountberg Ltd. is a company incorporated under the laws of Cyprus with registration number HE 355350, VAT number 10355350P and registered office at 101 Archiepiskopou Makariou III Avenue, Commercial Union Building, 1st floor, 1071, Nicosia, Cyprus with contact telephone number + 357 22 346 367 Mountberg Ltd. is a 100% subsidiary of Mountberg BV

Hallo liebe Radka,

Ich habe noch wie vor kein Logo der Behörde gefunden.

Lediglich der Abschnitt über die Lizensierung. In deinem Screeshot steht die Lizenz Nummer jaz/8048

In der Fussnote steht jaz /1668

Viggoslots ist lizenziert unter Mountberg B.V., einem Unternehmen mit Sitz in Fransche Bloemweg 4, Willemstad, Curacao, unter der Spiellizenznummer 1668/JAZ, die von Curacao eGaming ausgestellt und von der Regierung von Curacao autorisiert und reguliert wird. Viggoslots wird von Mountberg Ltd. betrieben, die als Merchant of Record agiert, Mountberg Ltd. ist ein nach zyprischem Recht gegründetes Unternehmen mit der Registrierungsnummer HE 355350, Umsatzsteuernummer 10355350P, und mit Sitz in 101 Archiepiskopou Makariou III Avenue, Commercial Union Building, 1st floor, 1071, Nicosia, Cyprus mit der Kontakttelefonnummer + 357 22 346 367 Mountberg Ltd. ist eine 100-prozentige Tochtergesellschaft von Mountberg B.V.

Hello, I can still find the logo and see this:

Ask their live chat, please. We should know for sure.

What do you say in the footnote?

Was steht denn bei dir in der Fussnote

Nope, I can see the Antillephone logo and Antillephone in the written text. I entered the site using a VPN set to Germany, and it's still the same.

Can the ask the live chat, maybe?

I decided to ask our Data Team and will update you.