há um ano
I wrote to you in facebook
Wazamba Casino - discussão geral (página 8)
há um ano
Escrevi novamente para Wazamba e fiz minha reclamação novamente.
Eles simplesmente bloquearam meu endereço de e-mail.
Sei que pode demorar muito, mas não vou desistir.
Entrar com uma ação civil é o próximo passo possível.
É claro que seria muito melhor se todos os vencedores do Wazamba se reunissem e agissem contra o Wazamba.
Se houver alguma novidade eu aviso.
Se você não receber um prêmio do Wazamba, não hesite em entrar em contato comigo.
#TogetherAgainWazamba
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há um ano
As Radka said, it's a possible step but it would certainly be advisable not to push the players into something like that right away. This option should be one of the last ones because it's quite a long and arduous process.
However, if our team fails to resolve this situation, then the players can consider this solution as well.
Anyway, if you have new information, please come back with it. I think it will be good for other players to see it.
há 12 meses
Hello everybody i am new in this forum and the truth is that i need some help. I had started playing in wazamba casino some months ago and everything was alright until now. Almost 2 weeks ago i won 3k and when i tried to withdraw the money wazamba asked me to verify the account for first time. I am sending them almost every day the exact documents they ask for but they keep decline them and i cant find a solution. If someone has the same experience and can help me i would really appreciate it.
há 12 meses
Hello.
It's great you've found us because helping players is exactly what we aim to achieve here.
Now to the problem: I won't bother you with general information about the complexity of the KYC (Know Your Customer) procedure. Instead, I have a few things I could use a little tip on.
The way I see it, understanding why those documents are rejected constantly is a valid point. Have you ever been told the reason? Don't hesitate to paste in a screenshot of some email or chat conversation, if you have any.
Other than that, which documents in what format have you sent so far, please?
That should come in handy too, I reckon.
I will be here for an answer.
há 12 meses
há 12 meses
This is what they ask for. I send them PDF of my bank transactions and they reject them. They say we need the original papers this is modified and stuff like this. And i dont even know how to modify a document like this😅
há 12 meses
Thank you!
Actually, it is not very funny, to be honest 🙂.
You really need to provide the original PDF version. Not just a photo converted into a pdf, for instance.
Although many lucky players are able to download their transaction history directly from Internet banking, the bank typically provides such documents.
So, to avoid misinterpretation, how exactly did you get your transaction history, please?
há 12 meses
I know it is not funny but i am trying to be calm with matters like this. Exactly this way, i download the documents from my internet banking account and i send them to wazamba. I dont convert any photo.
1
há 12 meses
Olá, eles estão apenas ganhando tempo.
Enviei minha identidade e carteira de motorista como documentos todos os dias. Sempre submeta todos os dias, irrite-os, então está tudo bem em não desistir.
É a minha vez de receber meus ganhos desde março.
Saudações Anja
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há 12 meses
Olá, eles estão apenas ganhando tempo.
Enviei minha identidade e carteira de motorista como documentos todos os dias. Sempre submeta todos os dias, irrite-os, então está tudo bem em não desistir.
É a minha vez de receber meus ganhos desde março.
Saudações Anja
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há 12 meses
First of all thanks for responding.
Secondly did you take your winnings or not and if yes after how much time?
há 12 meses
Outra dica importante é salvar todos os ganhos que você ganhou em uma captura de tela e também baixar o histórico do jogo.
Para mim, Wazamba manipulou o valor várias vezes, para que meus ganhos fossem cada vez menores.
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há 12 meses
Outra dica importante é salvar todos os ganhos que você ganhou em uma captura de tela e também baixar o histórico do jogo.
Para mim, Wazamba manipulou o valor várias vezes, para que meus ganhos fossem cada vez menores.
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há 12 meses
Ok i understand thanks again for the response
há 12 meses
I know it is not funny but i am trying to be calm with matters like this. Exactly this way, i download the documents from my internet banking account and i send them to wazamba. I dont convert any photo.
há 12 meses
I see. As I said, I just wanted to be sure about its origin. Sadly it truly looks like the casino employees should receive additional training on how the documents need to be handled. 🙁
I'm sorry I could not be more helpful.
At least you may submit a free-of-charge complaint, just in case you struggle far too long. Kindly check out this guide on how this feature works.
How do you feel about that?
há 12 meses
Outra dica importante é salvar todos os ganhos que você ganhou em uma captura de tela e também baixar o histórico do jogo.
Para mim, Wazamba manipulou o valor várias vezes, para que meus ganhos fossem cada vez menores.
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há 12 meses
I think it is fair to add that your complaint was actually closed as unjustified. With all due respect, deal with it and stop chasing other players with your unsupported ideas.
Do I really have to remind you each time?
"Thank you for your emails. Unfortunately, I didn't find any relevant conversation that would suggest that someone else played in the casino instead of you. According to your game history, you played down your winnings to zero and made 36 deposits after that. It is highly unlikely that someone would do that after being "robbed" of 80000€. In the conversations you forwarded, you basically complain about your withdrawals. Since all withdrawals you made were processed and received and there is no sign of abusing access to your account, I'm afraid your complaint will be rejected. If you disagree with our decision, please turn to the Gaming Authority (certria@gaminglicenses.com). I wish I could be of more help."
If you don't stop bringing this topic up each time a new player posts an issue, your permit to create posts here will be restricted.
Can you please consider that?
há 12 meses
I see. As I said, I just wanted to be sure about its origin. Sadly it truly looks like the casino employees should receive additional training on how the documents need to be handled. 🙁
I'm sorry I could not be more helpful.
At least you may submit a free-of-charge complaint, just in case you struggle far too long. Kindly check out this guide on how this feature works.
How do you feel about that?
há 12 meses
Ok again thanks for the responses i will try to find a solution as soon as possible. Either way i take my money or not i will submit for suer a complaint about wazamba casino.
há 12 meses
Thank you too. We'll be here if you need more details about the complaint or whatever suits your needs.
Would you kindly keep us posted on your progress? The others might find it handy, I'd say. 🙏
One way or another, I wish you a pretty quick solution!
há 12 meses
Thank you too. We'll be here if you need more details about the complaint or whatever suits your needs.
Would you kindly keep us posted on your progress? The others might find it handy, I'd say. 🙏
One way or another, I wish you a pretty quick solution!
há 12 meses
Of course i will provide information if something changes. Thanks again
1
há 12 meses
Eu teria cuidado... Porque o seu colega reconheceu ele mesmo as diferenças.
Mas não vou postar mais nada.
Espero respeito de você também.
Tudo de bom
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há 12 meses
Please do not try to say you do not understand. I know the whole background of the complaint I mentioned. I personally discussed your posts with Matěj many times in the past due to that.
It is the path you have chosen. Those are the consequences.
I respect you as a human being, but I can't ignore the constant denigration you try to spread here. 🙏
Stay well.
Editado pelo autor há 12 meses
