há 11 meses
Se desejar discutir algo relacionado com Winbay Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Winbay Casino - discussão geral
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há 11 meses
Quero encerrar minha conta na Winbay e eles nunca respondem aos meus e-mails. Quero registrar uma reclamação. Estou tentando há meses.
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há 11 meses
May I ask what reason you wrote for closing the account, though?
Is it by any chance due to the gambling issues?
Actually, only in this case could we help you out, because if the reason is just that you don't want to play there anymore, unfortunately there's not much to do from the other side.
You actually could try to ask someone to set up a new password there that you won't know so you will lose the access to the account there if you don't want to play, you know.
Do you have any remaining money in your account there?
há 11 meses
I have gambling problems and I’m losing my money I want to shut down the account immediately and yes I’ve tried before to put a different password and this fix nothing it’s my right to close it and I can’t so can you do this for me?
há 11 meses
So in this case our complaint team could help and try to get in touch with the casino. We believe that when a gambling problem is the reason, the casino should close the account immediately.
It always has to be written clearly in the request, though, so they know about it.
So, have you stated it in your request to close the account clearly?
Here is the link where you can file a complaint, and our team will try to help, for sure.
há 11 meses
O link não funciona, aparece uma página em branco.
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há 11 meses
Can you kindly try the link in a different browser free of caches, cookies, and history? Alternatively, use a different device or internet connection too, please.
há 11 meses
I made a complain finally please help me and close my account
há 11 meses
Great that you managed to submit it.
Our complaint team will do everything possible to help you out. Please follow up on the complaint now.
há 9 meses
Alguém tem alguma opinião sobre o WinBay? É confiável? Você conseguiu sacar dinheiro?
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há 9 meses
I have moved your post to its official thread, and you can read more about the casino just by clicking on its name in green above.
Do you experience any issues there yourself?
há 9 meses
Solicitei um saque e me disseram que levaria no máximo 72 horas, mas já se passaram 6 dias e ainda não consigo sacar meu dinheiro. Os e-mails que me enviaram só me enrolaram, mas não ofereceram uma solução.
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há 9 meses
Okay, and what do those emails tell you, please? It happens from time to time that casinos unfortunately don't meet the deadline for various reasons, but they definitely shouldn't give it to players if it can happen.
Did you have to go through a certification? Did you play with the bonus or not?🙂
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