há 3 anos
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Wisho Casino - discussão geral
há 3 anos
oi meu nome é jonny
Tenho problemas com wishocasino.com tenho meu dinheiro com eles na conta de jogo, eles pararam meu jogo de conta até que me verifiquem, enviei tudo o que precisavam, mas ainda exigem cada vez mais qual é o dinheiro que tenho e de onde e eles quero papel em tudo, esta é a primeira vez que experimento uma situação dessas que joguei em muitos cassinos, eles podem fechar minha conta se quiserem, apenas que enviem meu dinheiro de volta
Eu espero que você possa me ajudar com isto
meu email cadastrado no wishocasino é
mvh Jonny
Editado
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ResponderCitar2
há 3 anos
Hello Jonny,
I advise you to through all communication with this casino and make sure you have already sent them all the requested documents. Asking why they need so many documents will not get you anywhere, I'm afraid. Make sure you provide all documents in the requested format. If you need further help, ask the live chat, they are there to support you. There must be some reason behind your issue, so you just have to find it out and provide a proper document.
If you still struggle I would suggest submitting a complaint.
há 3 anos
hi i have sent all the documents they asked for in the beginning. They asked for 3 months of transactions and also asked that I report my private transactions. I did this and now they require new documents and my transactions for the last 12 months. Do they have the right to claim my transactions 12 months back? They write that they need to see my transactics 12 months back.
ResponderCitar1
há 3 anos
Frankly, I can't answer your question directly, I'd say that it would depend on the whole situation. But I find it unusual.
I'm sure you ask about the reason, right? What did they tell you, please?
há 3 anos
hi i have sent all the documents they asked for in the beginning. They asked for 3 months of transactions and also asked that I report my private transactions. I did this and now they require new documents and my transactions for the last 12 months. Do they have the right to claim my transactions 12 months back? They write that they need to see my transactics 12 months back.
há 3 anos
Dear Jonny,
please use this forum thread for communication, you are not supposed to answer the email notification as you do now 🙂.
I'd suggest you submit a complaint so our dedicated team can examine the situation and help you eventually.
Just click this link and proceed: https://casino.guru/complaints/create
ResponderCitar1
há 3 anos
exatamente o mesmo problema, eles não fizeram isso nem no começo. Eles me deixaram perder muito dinheiro só depois bloquearam minha conta no meio de toda essa merda. Local de blefe. Não deve ter permissão para administrar o cassino.
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há 3 anos
This is fake site. Dont play on it. They ask for more and more documents even after you have proved where the money came from. They just want to keep your money.
Any person who has experince in kyc and AML know that this is not how to do this.
há 3 anos
I've already seen different casinos licensed in Estonia and I believe the KYC process was quite time-consuming. As far as I can see, most of complaints submitted against the casino were resolved so I still believe this should be a decent casino. If you have issues with them, you should consider submitting a complaint on our website. This might help you to resolve it.
há 3 anos
Olá,
Eu só quero saber se você tem o seu dinheiro? Você teve que denunciá-los por isso?
você pode responder você é gentil
Michael G
Traduzido automaticamente:
há 3 anos
Hello,
I do not think so. 🙁
Just check the complaint here:
há 3 anos
Olá, ainda não recebi meu dinheiro, você está com o mesmo problema?
Traduzido automaticamente:
ResponderCitar2
há 3 anos
Hello,
for how long have you been waiting, please? According to your complaint, I think it's due to the fact, that your account has not been verified yet.
há 3 anos
Olá de 03-06-2022
Traduzido automaticamente:
há 3 anos
não recebeu meu dinheiro. Enviou em certificados de trabalho e extratos da minha conta etc. Tratamento incrivelmente ruim. Aqueles que não se importam se pegam meu dinheiro. Eles realmente têm 0% de interesse em me ajudar. Idiotas!!!!!
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ResponderCitar2
há 3 anos
i waited 2-3 days. My account is verified. The problem is that they did this after i already lost 2500 euro and then i had like 1100 euro left in my account and they just closed me out. I gave them more documents then they actually need to verify payments, source of money etc. If you are custom to gambling you know how KYC and AML is done. This is just robery.
One of the answers was like this. "Well we are based in Estonia we do as we want". Not so serious.
ResponderCitar1
há 3 anos
Olá,
como eu entendi corretamente que eles aprovaram sua retirada de dinheiro, mas eles não pagam seu dinheiro?
Traduzido automaticamente:
há 3 anos
i waited 2-3 days. My account is verified. The problem is that they did this after i already lost 2500 euro and then i had like 1100 euro left in my account and they just closed me out. I gave them more documents then they actually need to verify payments, source of money etc. If you are custom to gambling you know how KYC and AML is done. This is just robery.
One of the answers was like this. "Well we are based in Estonia we do as we want". Not so serious.
há 3 anos
Hello,
I can see you have already submitted the complaint - good.
So what was the reason for blocking your account, please? Did you get a statement from the casino?
Share some screenshots or emails, it could be useful.
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