Fiz uma solicitação de retirada em 6 de fevereiro, mas o site em si entrou em manutenção em 8 de fevereiro, e a situação não mudou. Parece que todas as solicitações de retirada feitas por volta de 5 de fevereiro estão atualmente em espera.
I've done a bit of research on the responsibility of the platform provider and found an interesting read here https://licensegentlemen.com/turnkey-vs-white-label-casino/ The article educates white labels such as Yakuza.bet under Dama N.V./Softswiss that
You own the domain of your whitelabel online casino! And nothing else…
That’s right… You don’t own the platform or the accounts with the payment providers.
You have no control over cash flow and only get paid when the platform has paid out all your clients.
And here’s why…
The casino platform loses its license if you don’t pay out your customers.
White-label casino providers like Softswiss, Moagaming and BlueOcean Gaming hold the license. They’re responsible for every little thing that can happen with the associated domains.
On the biggest platforms, several hundred white-label online casino operators operate under the same license.
The risk is high, because the consequences are severe
Nobody wants that!
The only way to control the risks is, of course, to control the flow of money and make sure that everyone follows the rules.
This means several things:
Remember! White label online casino providers want you to have a rolling reserve to handle any risks
The more the GGR, the more you’ve to keep in rolling reserve.
The platforms want you to guarantee between 15% and 25% of your customer’s balance.
What I realized from this article is that, Yakuza.bet's platform provider Dama N.V./Softswiss is indeed responsible. They even hold a percentage of our balance and part of Yakuza.bet's revenue as tolling reserve for cases like these when casinos don't pay. If we don't get paid then all casinos under the same license that Dama N.V./Softswiss issued to yakuza.bet would all get shut down as well. That means Bitstarz, Winz, N1, etc... will be affected since it was Dama N.V./Softswiss that issued the license to these casinos within the same group right? If so, why not go for the platform and ask them for resolution of incident caused by one of their licensed casinos?
Fiz uma solicitação de retirada em 6 de fevereiro, mas o site em si entrou em manutenção em 8 de fevereiro, e a situação não mudou. Parece que todas as solicitações de retirada feitas por volta de 5 de fevereiro estão atualmente em espera.
I see.
If I can suggest you what you could maybe do now: you probabla should wait a few more days to see if there will be any movement, and if not, write to us and submit a complaint here. Our team will get involved and hopefully help you out.
What do you reckon?
I've done a bit of research on the responsibility of the platform provider and found an interesting read here https://licensegentlemen.com/turnkey-vs-white-label-casino/ The article educates white labels such as Yakuza.bet under Dama N.V./Softswiss that
You own the domain of your whitelabel online casino! And nothing else…
That’s right… You don’t own the platform or the accounts with the payment providers.
You have no control over cash flow and only get paid when the platform has paid out all your clients.
And here’s why…
The casino platform loses its license if you don’t pay out your customers.
White-label casino providers like Softswiss, Moagaming and BlueOcean Gaming hold the license. They’re responsible for every little thing that can happen with the associated domains.
On the biggest platforms, several hundred white-label online casino operators operate under the same license.
The risk is high, because the consequences are severe
Nobody wants that!
The only way to control the risks is, of course, to control the flow of money and make sure that everyone follows the rules.
This means several things:
Remember! White label online casino providers want you to have a rolling reserve to handle any risks
The more the GGR, the more you’ve to keep in rolling reserve.
The platforms want you to guarantee between 15% and 25% of your customer’s balance.
What I realized from this article is that, Yakuza.bet's platform provider Dama N.V./Softswiss is indeed responsible. They even hold a percentage of our balance and part of Yakuza.bet's revenue as tolling reserve for cases like these when casinos don't pay. If we don't get paid then all casinos under the same license that Dama N.V./Softswiss issued to yakuza.bet would all get shut down as well. That means Bitstarz, Winz, N1, etc... will be affected since it was Dama N.V./Softswiss that issued the license to these casinos within the same group right? If so, why not go for the platform and ask them for resolution of incident caused by one of their licensed casinos?
Thank you for the information provided.
Please be sure that our complaint team has had many experiences by now and knows exactly what they have to do. So please stay put and wait for your complaint to move forward. Hopefully it won't take long to be resolved.
A tela de manutenção finalmente mudou para 404, então está confirmado que ela será fechada? Estou curioso para ver como o Dama responderá.
In my opinion, confirmation should sound like confirmation. I would expect an email at least.
Agreed. This is getting a bit ridiculous now and I wouldn't call it a maintenance anymore. Besides, I seriously doubt that out of all Dama casinos, this is the only one needing maintenance when everyone basically shares the same platform. Dama have lots to explain here for allowing them to announce. this indefinite maintenance ending with a 404. We should hold them liable if yakuza.bet just decides to vanish like this.
No final, parece que não houve nenhum progresso, então isso vai acabar assim sem que nada seja feito?
Se até mesmo o DAMA White Label consegue se safar com esse comportamento inapropriado, isso nos faz pensar em quem os usuários podem confiar ao depositar dinheiro em um cassino.
I will try to find out something more from our data team. Hopefully they will have some updates regarding all this. 🙏
Hello,
not sure whether anyone will be able to answer such a question. Same high ownership is not like direct managing on a daily basis. This is white label, after all.
I'm sad that I missed this thread.
Good ol' DAMA, up to their usual shenanigans.
Move along, folks. Nothing to see here.
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