há 2 anos
Lembro que a reclamação é para o cassino zodiacbet
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Zodiacbet Casino - discussão geral (página 2)
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Leeamaria
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Hi, I see you have a serious problem. However, I would say that I've encountered the same case before, so it's not completely common, but it's not something that the casino can't inquire about either.
So if you want to close the account I would try to cooperate with the casino and if the issue persists you can contact us and we will try to help.
Of course it is not normal to wait 10 days for a reply to one email, so I would try to provide everything the casino needs if you want it to be resolved as soon as possible.
Do you think you will do that or just leave it and not play here ?
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Leeamaria
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Leeamaria
há um ano
I don't think you would be the only one with such a view and we can all decide whether to give it a try or leave it as it is. I think you've clearly made your point.
May you do well in everything you do. 😉
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há um ano
Estou há 2 meses tentando encerrar minha conta na Zodiacbet, simplesmente não funciona, alguém pode me ajudar? Já enviei 25 e-mails e ainda não recebi resposta. Quando entro em contato com o chat ao vivo eles apenas me dão o e-mail e tenho que enviar outro e-mail, e assim por diante. Se eu der uma crítica negativa ao chat, serei banido do chat e não terei mais permissão para contatá-los porque eles pensam que se eu der uma crítica negativa, isso terá um efeito negativo sobre eles. Por favor ajude!
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Hi, it's been a long time since you've tried to close an account. So when you send them an email, do they reply to you and give you a reasonable answer or did you not hear anything ? I know you wrote you haven't received a response but it is not logical for me form the to write you to email them and then not responding.
If you need help and don't know what to do next, you can try lodging a complaint with us and we'll see what we can do.
You can find the link here. ⬅️
Do you think you'll go for it ?
há um ano
Olá Jaro,
Sim, para mim também não faz sentido, mas é assim: dão-me sempre o mesmo email e tenho que enviar outro email, e já enviei vários emails. Posso tentar de novo e de novo, mas nada muda, eles não entram em contato. O chat ao vivo não pode fazer nada. Ontem enviei outro e-mail. Em todos os outros casinos demora 2 dias, mas aqui definitivamente não demora 2 dias.
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há um ano
Well, if that's the way it is and they ignore your request, then I would go ahead and file a complaint as I mentioned in my previous reply. I've left the link there so if you're interested in helping, you can give it a try. What do you say ?🤔
há 11 meses
I have been waiting for 4 days to withdraw money. 3179 euros. Has anyone had any problems lately? I hope they pay.
há 11 meses
May I ask if your account is verified there and what payment method you used, please?
há 11 meses
Hello, my account has been approved. I have sent all the documents completely and requested a withdrawal to my bank account with IBAN. The money transaction has been pending for 4 days and they have not approved it. Thank you for your comment.
há 11 meses
If you had to send documents and you have not yet been verified, or if the verification was not successful, you will have to wait for the outcome of this process. Then, if it is positive, you can withdraw the money, so you may have to be a bit patient.
If nothing happens in the next few days, feel free to update us.
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