If you are permanently self-excluded and the casino sends you emails, I would recommend blocking the address where they come from. What should we do about this kind of thing please ? We are not the deciding body in the casinos who determines who gets emails and who doesn't.
I certainly understand that the casino shouldn't do this, but if you don't do anything about it, I don't know what you expect us to do.
You where very quick to defend them when it was my original complaint and still you tell me the things that i should be doing!!! This is just disgusting behaviour from Zotabet, they should respect my self exclusion. This is really bad from your side and the casinos side. I'm not the only one to report this and yet the casino still has a good rating. You can make contact with the casino!
Well, I don't think we defend them, but on the basis of what Veronika found out, she has to be objective. I fully agree with what you say that the casino should take a serious approach to such situations and not take it lightly. And my recommendation was only in the context of helping, because if you don't want to receive emails, I thought of it as a possible solution. You don't have to do that.
O Casino Guru deve assumir a responsabilidade aqui e não listar cassinos que não respeitam a proibição de autoexclusão. Considero você parcialmente responsável pelos operadores que não respeitam as proibições do OASIS.
No entanto, uma medida útil seria não listar os operadores que não respeitam os blocos OASIS.
Hi, it's up to the casino what it takes into account and how it manages. We are not responsible for the management of the casino and we have them on our website so that players have as much information as possible when they decide to play somewhere.
I'm sorry that the casino doesn't take self-exclusion seriously, but what I can offer you in this case is to file a complaint with us and our team will take a look at what they did wrong and what happened.
You can summarise it to me as well. The casino allowed you to make another account despite the self-exclusion ?
https://prnt.sc/rB5cfoo0Ba9V você reagiu
This screenshot you are showing was probably kicked because players from Germany can't see all casinos. It's because of regulations and rules that we have to follow as well.
Anyway, what does this have to do with what we were talking about last time?
Zotabet é altamente recomendado! Depósitos e retiradas funcionam perfeitamente. Você receberá um gerente VIP pessoal que cuidará de tudo! Muitas saudações ao meu gerente VIP James. Tudo funciona muito bem com ele.
Hello, I'm glad you like it here.
But on what basis did you get a VIP manager. I suppose it's not just like that and not every player gets it after registration. What all does he take care of or help you with?
14 dias para um pagamento???? Estamos de volta aos anos 90 ou o quê?
Como eles conseguem boas avaliações em todos os lugares? Eles não pagam há dias, sempre o mesmo blá blá blá de sempre. "Os pagamentos devem ser verificados cuidadosamente", é claro que eles querem que o pagamento seja cancelado... e que o jogador jogue o dinheiro fora novamente, mas por quê? Se eles não pagarem de qualquer maneira, eu não preciso continuar jogando...
Eu recomendo fortemente não jogar aqui
Hello, the best thing to do would probably be to wait until the casino is still making a check on the withdrawal. How long have you been waiting, please? Is this your first withdrawal?
As for 14 days, we give casinos 14 days because it often happens that KYC is required or technical difficulties may occur and therefore this is the universal time that we think players should have their winnings paid out. It's not instant everywhere and so it may depend on the payment method, third party provider if the casino uses one and so on. Hence the 14 days.
isso é ridículo.....irwin, roket play, betandplay, winspirit, todos eles precisam de 30 minutos para um pagamento e você espera como um idiota por dias, por que eu deveria continuar jogando aqui
That's a very good question. And my answer is that you don't have to if it doesn't suit you. If I had to wait a couple of days I wouldn't mind, but if it was more than that then I would wait for the money I have in the casino and not play there anymore. If you don't have problems with withdrawals elsewhere, I don't think there's any reason to keep trying new things. Not everything new has to be better or different.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
