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CasaFórumDiscussão das ReclamaçõesFalha na retirada do Quickwin

Falha na retirada do Quickwin (página 3)

15.549 visualizações 55 respostas |
há 2 anos
|
12 3
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há um ano

Olá, posso confirmar que a transferência bancária realmente funciona, pois meu dinheiro foi creditado em minha conta😀😀🤣

Traduzido automaticamente:
há um ano

Ótimas notícias, eu estava apenas esperando para ver se você receberia o dinheiro ou não. No final deu tudo certo, mas provavelmente eu não gostaria de lidar com tantas coisas por aí. Enfim, você vai continuar jogando aqui ou não? 😀

Traduzido automaticamente:
há um ano

I’m also having issues with this casino it has been almost 3 weeks for me trying to withdraw and for it constantly getting cancelled and winnings sent back to my players account and when I contact live chat they all say the same thing first it was payment provider error second excuse was technical issues and other excuse was they changed payment providers which is why it didn’t work and the last excuses they are using is bank transfer and that I maybe using the wrong payment method which I’m not I use bank transfers in other online casinos no issues at all only with this casino just going around in circles

há um ano

Hi, I see you have exactly the same problem as the player before you. The good news is that he already got the money today, so I really want to believe that this will be your case too and that everything will turn out well. 

You also filed a complaint, so if nothing gets resolved we will be here to try and help. 

I hope that won't be necessary.

há um ano

Não sei o que há de errado com as barras de pagamento, embora não acreditasse mais, mas sim, o dinheiro está na conta, embora se eles não tivessem esses problemas eu teria muito mais, mas é é difícil dizer, estou feliz que pelo menos tenha sido assim

Traduzido automaticamente:
Jaro
há um ano

Me to I’m hopeful but we will see definitely will be closing account with that casino once money is recieved

há um ano

Não sei o que há de errado com as barras de pagamento, embora não acreditasse mais, mas sim, o dinheiro está na conta, embora se eles não tivessem esses problemas eu teria muito mais, mas é é difícil dizer, estou feliz que pelo menos tenha sido assim

Traduzido automaticamente:
há um ano

Entendo, então você provavelmente terá que decidir. De qualquer forma, seja o que for, espero que você esteja bem e que tudo corra bem. 🙂

Traduzido automaticamente:
há um ano

Me to I’m hopeful but we will see definitely will be closing account with that casino once money is recieved

há um ano

I do not blame you for that because I know that some players just don't want to receive their money. I wouldn't want to wait that long either. I'm in suspense and I'm waiting for you to come with good news.

I hope it will be soon.

Jaro
há um ano

Has been cancelled again this is the 5th they keep saying it’s my bank details but I have double checked and everything is correct just feel like they keep putting it back in players account in the hopes I play it all I’m so sick of it and can’t wait till my agent contacts this casino

há um ano

Olá, me desculpe, pois esperava que estivesse tudo bem, esperava boas notícias. No entanto, também tive a sensação de que estava deliberadamente arrastando isso por tanto tempo que as pessoas deixariam tudo o que ganharam lá. Na verdade, ganhei cerca de 1.500 € e retirei 500 € e, graças a tudo isso, decidi deixar este casino. Na minha opinião estão abusando, o que não gosto nada.

Traduzido automaticamente:
há um ano

Has been cancelled again this is the 5th they keep saying it’s my bank details but I have double checked and everything is correct just feel like they keep putting it back in players account in the hopes I play it all I’m so sick of it and can’t wait till my agent contacts this casino

há um ano

Hm and did you try to ask what bank details are wrong and what should you enter differently ? 

I would be glad if you don't have such problems but I can see that it is quite difficult. Nick will try to help. I hope you succeed and I definitely recommend not to gamble with money.

há um ano

Yes I have screenshots and I’ve also double checked everything is correct on my end

Mich85
há um ano

I understand but maybe the casino needs to have some details differently. I don't know what it could be, but you don't pay anything for asking and it would be better than seeing the rejects all the time. I would probably want to know exactly what is going on and what things are wrong. 🤷‍♂️

há um ano

I did ask them what exactly is incorrect so I can fix it but the chat agents all say the same thing that they don’t have authority to check that information and they apologize I have rechecked everything on my end and everything is correct just constant excuses, this casino also has so many bad reviews with the exact same issues as me which I wish I red beforehand good thing about it it has put me off gambling.

Mich85
há um ano

Then it's bad luck when nobody basically knows what could be wrong. I wouldn't feel comfortable.

However, I saw that your complaint has moved to Branislav who will contact the casino, so I hope this will be resolved somehow in the near future. 

Let me know if you have anything new.

Jaro
há um ano

Thankyou 👍

há 5 meses

Hi everyone,


I’m reaching out here to ask for help or advice regarding an issue I’m having with QuickWin Casino.


I made a withdrawal request 9 days ago, and it still hasn’t been processed. What’s even worse is that after waiting 6 full business days, my first withdrawal was automatically cancelled by the system without any explanation.


Since then:


I’ve made multiple attempts to contact support – both via email and live chat – but they’ve been absolutely no help.

They didn’t even ask for any KYC verification, so it’s not a case of missing documents or delays due to ID checks.

I’m now completely stuck, and I have no idea what’s going on with my money.



Has anyone else experienced similar issues with QuickWin?

Any suggestions on what I can do next, or how to escalate this?


Thanks in advance for any help.


nyevrikel46
há 5 meses

Have you also checked your email for any explanation, though? This kind of email can end up in the spam folder, actually, so please have a look just in case.

Also, have you ever withdrawn from this casino before?

I believe that if there is no news and no explanation from the casino, our complaint team could try to look into this matter. The only thing is that we need to wait 14 full days after your withdrawal request before we can intervene, so please let us know how you would like to proceed.

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