Hello, what "letter" are you referring to, please? What specifically did you enter incorrectly that the casino is pointing out?
If you won just yesterday, I wouldn't be so negative about it. First, it will probably be necessary to resolve the issue that the casino considers important.
So, did you request a withdrawal again?
Eles alegaram que talvez eu tivesse escrito errado alguma letra, o que não era o caso. Minhas informações estão validadas e não vejo problema em fazer o saque. Hoje percebi que removeram a opção de saque por transferência bancária. Anexei uma imagem. Enfim, tentei sacar umas 10 vezes, e o saque sempre falha. Agradeço a ajuda de vocês, considerando que não tive problemas graves com todos os meus saques anteriores. 
Okay, but misspelled a letter in what, please? In some personal data or where?
Did you ask them if you could use another payment method? Do they have a withdrawal limit that you might have exceeded?
If you need our help, click on this link and file a complaint here.
Olá
Senhor Aposta
Enviei todos os documentos necessários em 31 de outubro de 2025. Solicitei um pagamento de € 4.000 e cancelei o pedido uma semana depois, sem obter qualquer resultado. Devido ao atraso, perdi parte do meu dinheiro.
Ontem ganhei mais 5.000 euros e solicitei outro saque. Espero que desta vez não demore mais uma semana.
Jogo na sua plataforma há 5 anos e sempre fiz tudo corretamente. Todos os meus documentos – RG, cartão bancário, extrato bancário e comprovante de endereço – estão válidos e são autênticos. Esses documentos são aceitos em todas as instituições oficiais.
Se sua empresa for idônea, espero que processe meu pagamento agora.
Hello, does that mean you are still undergoing verification or have your documents already been accepted and you are verified? You cannot withdraw money without this process being successful.
Also, if you are waiting for money and you cancel the withdrawal and request it again, the entire processing time will be counted again. So please don't do that again.
Let me know what stage you are at.
Hello,
The website already accepted my ID, bank card, bank statement, and electricity bill before. But after I requested the 5000 EUR withdrawal, it started rejecting some of the same documents.
What can I do if the website doesn’t accept them now?
Thank you for your help.
Have they explained the reason they reject them, though?
You should try to find that out first of all, I believe.
They just don’t want to pay. The website doesn’t accept some of my documents. I asked if there’s another way or if I could send them by email, but they said no. They reject the documents directly on the website. It simply means they don’t want to pay. This site is really bad. Other casinos are better. I no longer trust any online casino and will advise everyone not to play. I will even post a video on YouTube. I hope real casinos will expose and stop the fake ones.
I just want to say that they accepted my papers and told me to wait 48 hours. I hope they don't don't tell me anything else this time.
They just don’t want to pay. The website doesn’t accept some of my documents. I asked if there’s another way or if I could send them by email, but they said no. They reject the documents directly on the website. It simply means they don’t want to pay. This site is really bad. Other casinos are better. I no longer trust any online casino and will advise everyone not to play. I will even post a video on YouTube. I hope real casinos will expose and stop the fake ones.
So, does this mean that they didn't explain anything further to you, right?
Hello,
Every time the casino tells me the same sentence: "please wait 48 hours." This has been repeating for many days.
Could someone from your team please help me with this issue?
Thank you🙏
We are already trying to help you, there was no need to file another complaint about the same casino. It will probably be rejected and only one will remain open.
However, you need to be a little patient because your complaint is not the only one that is open.
I’m sorry, I didn’t know. But they always reject the documents even though everything is correct. Today they told me to send a bank statement, and I already sent it, but they — or the website — don’t accept it!
So, do I fulfill all the casino's requirements shown in the screenshot? Have you tried asking what specifically might not be acceptable if it is not possible to provide them?
I just want to say I've closed my account. I don't want to play anymore. I hope in the future they shut down this scam casino.
I'm sorry to hear that. I thought you would stick with it, because with the help of our team, we would contact the casino. If you've decided to give up, then we won't pursue it any further either.
Could you please write to Veronika in your complaint that you have closed your account?
Estou lidando com esse drama há duas semanas.
Minha identidade foi verificada com sucesso, mas eles continuam rejeitando os documentos referentes ao meu endereço – e, claro, cada vez leva mais 48 horas.
De repente, disseram que a alteração de endereço poderia levar até 28 dias.
Quando criei minha conta – há cerca de 4 anos – eu tinha um endereço de e-mail diferente, quase não jogava, mas há cerca de um mês fiz alguns depósitos e ganhei sem bônus, depois "saquei" 600 euros...
Certificado de registro antigo, novo certificado de registro, comprovante da Receita Federal, conta de luz enviada.
Aliás, meu número de telefone e endereço de e-mail — e, claro, meu nome — são os mesmos de quando criei a conta.
É assédio o que eles fazem com você.
I'm sorry that you are also going through this process and have been unsuccessful so far. So it's just the address that's the problem, right? Is the only problem the change of address, or is there something wrong with the document, such as an error or something similar? Did the casino say anything more about this?
In any case, submitting a complaint was a good step, and I believe we will be able to help you in this case.
I'm keeping my fingers crossed for you.
I am writing to express my disappointment regarding the rejection of my verification document.
The document I submitted is valid, clear, and meets all the stated requirements. However, it was still rejected without a clear or reasonable explanation. This has caused unnecessary delay and frustration.
I kindly request a proper review of my submission and a specific reason for the rejection if there is truly an issue. I would appreciate a prompt resolution.
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Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
