Mr bet.... just getting the runaround in regard to documentation with specifics. I was playing in one money on a Friday evening the 7th of February and my statement show all the transactions on the Monday the 10th. This is common for banks to do but because it needs don't line up on having a bit of an issue
Hello and thank you for the quick response it's very comforting to know that you're out there to help people like myself. The documentation for the verification is kind of a Troublesome roller coaster. I have a few more things I would like to try and do with my bank before I formally require help.
just getting the runaround in regard to documentation with specifics. I was playing and won money on a Friday evening the 7th of February and my statement show all the transactions on the Monday the 10th. This is common for banks to do.but I'm worried that if the dates don't line up I will be having a bit of an issue. I'm going to go sit down with my bank today and see if we can find out a way around this or I just will have to submit my original download of my statement with the dates not lining up.
I'll keep you posted but if you have any good words of advice in regard to this scenario I would love to hear it thanks
I don't think you need advice from me because you're going about it very sensibly. That's what is needed, to try to sort it out with the bank and I think or hope that they will be able to issue such a document so that your transactions to the casino can be seen there on a given date. If not, you might get some kind of notification from the bank that you could give to the casino, but it's not something that is unusual for banks as you said. I've seen cases like this and it does happen from time to time, but most of the time it's always resolved. So if you couldn't sort it out yourself then as I said, let me know.
If something has changed so far I will be glad to hear about it too.
this was the response from Mr. Bet.
I'll just be a little more patient and keep everybody informed
So we'll see how long it takes them. If I haven't mentioned it yet, we give casinos 14 days for KYC. If it exceeds that time, definitely let us know.
Just an update, I was paid out this morning and for installments. Thank you for all your help guys
Hey!
My congratulations! So, everything has been paid out in full? It's going to be a nice weekend, right? 🙂
Olá, boa tarde. O cassino não está liberando meus fundos. Estou esperando há mais de duas semanas (7 de março) e continua dizendo pendente. Já fiz meu saque no ano passado e a verificação foi concluída. Eles simplesmente não querem me pagar. Não sei por quê. Acho que estão atrasando de propósito para que eu possa jogar o dinheiro fora, mas não vou. Vou continuar esperando. 
Did the casino provide any explanation to you regarding this delay, though?
Maybe submitting a complaint would be a good idea. What do you say?
Please let us know if you believe that our complaint team should intervene.
É muito exaustivo ter que lidar com a equipe de atendimento ao cliente do cassino. Eu faço isso a cada dois dias, e os textos que eles me enviam são sempre os mesmos; eles já os prepararam. Eles me dizem que está tudo bem, que estão sobrecarregados e que eu deveria ter paciência. Geralmente leva 48 horas, mas se eles tiverem muitos pedidos de saque, pode demorar um pouco mais. E eu escrevo a cada 48 horas, e eles me dizem exatamente a mesma coisa. E 15 dias se passaram sem me dizer nada de novo.
And that's why Romi recommended a complaint that you can file. You've been waiting long enough to be given the same answer over and over again, so our team would try to help you.
Anyway, did you play with any bonus?
Não usei nenhum bônus de depósito ou algo assim. Só depositei dinheiro normal, então não entendo por que eles estão demorando tanto. Na verdade, eu entendo; é uma estratégia para cansar você de esperar e acabar jogando seu dinheiro fora. Porque todo dia, além de dizer para você ter paciência, eles repetem que o dinheiro está disponível para continuar jogando.
Yes, it can be possible that this is the thing casino wants from you, to play your money.
And that is the reason why I told you about the complaint feature.
Personally I wouldn't wait much longer and if you are down, just use this link.
In the past you had one complain solved with them so hopefully it will stay the same also this time.
Olá, pensei que minha reclamação tinha sido enviada, mas não me deixam. Tentei várias vezes, e diz "captcha falhou", mas nada sobre o captcha aparece. Não entendo, e o cassino ainda não disse nada, mesmo depois de 18 dias.
Unfortunately we have experienced this captcha problem many times lately, so please try to clear the cache and the cookies on your computer and use a different browser to submit your complaint.
If this doesn't help, surely let us know about it by sending an email to [email protected], and we'll figure something out together.
O problema é que, embora não me deixe, os dias continuam passando! Hoje marca 19 dias desde que comecei a sacar, e não tive notícias do cassino!
We, however, also need your support on this: in order to prevent this from happening to others over again, I would kindly ask you for help:
please, send us the error update via email at [email protected]:
1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.
2) Add the exact time and also tell us the time zone (the best would be in UTC)
3) An IP address would be great too if you are able to find it.
Here are also a few tips to deal with the problem provided by our chief developer:
"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a Virtual Private Network (VPN) browser plugin or program.
Some VPNs send traffic that violates the law or websites' terms of service.
Here are the top 3 things I would suggest.
1. Check your IP address - If there are any suspicious activities from your IP address and is marked for spam then Google will throw the reCAPTCHA message and stop you for verification.
2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and track your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.
3. Check malware and browser extensions - If you are frequently seeing "I’m not a robot" message then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool"
I'm sorry for the mess; we could use any help detecting and resolving the issues, but mostly we've been receiving very limited feedback. Thank you!
Consegui iniciar a reclamação do meu computador. Não consegui fazer isso do meu celular. O cassino ainda não disse nada.
It's good that you were able to submit the complaint, and I can see that our team has already started working on it.
Please be patient and mind the timer as we have a lot of complaints coming in every day.
If you have any updates, please let us know.
A mesma coisa está acontecendo comigo hoje, 21 de agosto de 2025... Eu ganhei, e eles estão colocando obstáculos no meu caminho para pagar, mesmo eu estando verificado... Eles estão me dizendo que eu inseri uma carta incorretamente, que eles têm problemas com o site, que as informações estão incorretas... que eu deveria enviar uma nova inscrição... por favor.
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