há 9 meses
Hi Radka,
Thanks for explaining. However, I preder to use the same text on the previous complaint that got rejected before publishing. Thats why I prefer to get that complaint re activated and add the text to approve the complaint.
há 9 meses
bom dia .
mencionaram , mas desta vez está a demorar bastante tempo . As retiradas foram feitas dia 27,28,29 de junho ..
só acho que poderia haver uma justificação e uma previsão para o pagamento devido ao atraso e não o que está a acontecer que são respostas sem nada em concreto e não objetivas.
continuo sem receber ..
há 9 meses
Please know that I get your point, and I understand your frustration. It is just that this really might happen sometimes, and especially now during the summer when many people are on holidays and there are fewer employees, you know.
Hopefully, though, this won't last long, and you'll get your money soon. 🤞
há 9 meses
Hi!
I see. In my opinion, this is not the best solution. Let me explain why:
Unpublished complaints have never gotten assigned a direct resolver because those cases did not pass the requirements. Hence I can't point you to a concrete person.
In my opinion, it would be better to submit a new request, add the explanation you mentioned up front, and then demonstrate what has changed or why you believe the case fits the criteria now. Simply anything you believe you missed in the first request, include as the opening of the second attempt. Then you can paste the original text.
What do you think?
ResponderCitar1
há 9 meses
Estou à espera a 13 dias e só isso …
quando o site diz que paga em 3 dias e eu estou à espera a 13 fico sem fé que vou receber o dinheiro
ResponderCitar1
há 9 meses
I will try that thanks a lot!
há 9 meses
Update!
I just got a message from Vernika. Is this about changing the way the last complaint was closed? I mean, is this inquiry more about, let's say, classification of an already rejected complaint? She is aware of your request, just so you know.
há 9 meses
Hi Radka,
No that one is fine, I was referring to another complaint which got rejected. This was rejected before being put on the Casino Guru platform.
ResponderCitar1
há 9 meses
Hi,
Aha, ok. Thanks for the clarification. I would vote for the second attempt, then.
I hope for a positive outcome and the approval of the request.
há 9 meses
Thanks Radka,
A new complaint has been sent and I do hope that it gets approved otherwise I would like to discuss the case with the Complaint experts as I do believe that this case is justified
ResponderCitar1
há 9 meses
Eu compreendo mas não existe qualquer resposta da parte deles em concreto . Estou à espera desde dia 28 de junho . Hoje é dia 9 …o que posso fazer neste momento ?
agradeço a vossa ajuda
Apagado
Youssf
apagou a publicação
há 9 meses
Can I ever expect a reply to my emails to casino guru all 3 of which are unanswered
há 9 meses
Thanks Radka,
A new complaint has been sent and I do hope that it gets approved otherwise I would like to discuss the case with the Complaint experts as I do believe that this case is justified
há 9 meses
Hello Youssf.
I understand your determination, but I hope you too understand you can't get any reassurance here. In the complaint process, the beliefs are not what matters the most. Just saying. Good luck.
ResponderCitar1
há 9 meses
Hello, that depends on the situation. The Complaint and Data Team may not respond to anyone directly per email yet; if it is a complaint involved, the important staff will be discussed there. The complaint thread serves that purpose. This measure is absolutely necessary given that there are over 1,000 open complaints.
Try to understand that, please.
há 9 meses
Eu compreendo mas não existe qualquer resposta da parte deles em concreto . Estou à espera desde dia 28 de junho . Hoje é dia 9 …o que posso fazer neste momento ?
agradeço a vossa ajuda
há 9 meses
Hello, I empathize with you. It's clear that you must exercise patience. First of all, the complaint process gives casinos 14 full days to resolve the matter on their own; after that, the complaint will be addressed and the initial part starts, so later on the casino is asked to join the complaint and secure resolution.
Inside note: once you submit the complaint, if we have registered a casino contact in our system, this contact gets notified, so if they care enough to reach out sooner, they could.
Try to hold on; the approximate complaint lasts about 22 days, I guess.
há 9 meses
Radka sorry Im confused. I submitted a complaint. You rejected it on certain grounds that were incorrect ie were factually wrong as to the basis of my compaint. I emailed you to clarify this and confirm the basis of my complaint. So are you saying you will ignore my emails?
há 9 meses
Falta 1 dia para a minha reclamação passar os 7 dias e ainda não obtive nenhum processamento .
o que posso fazer após esses 7 dias da reclamação terem passado ou seja amanhã ?
os levantamentos foram feitos no dia 27,28,29 de junho .
obrigado pela vossa atenção
há 9 meses
Estou com exatamente o mesmo problema verificado no site, mas nada acontece, eles continuam pedindo novos documentos. Nos últimos 10 dias, tenho enviado documentos e e-mails como loucos, mas eles não me respondem. Já entrei no chat ao vivo pelo menos 40 vezes e, em todas as vezes, eles alegam que não receberam nenhum documento ou solicitam os mesmos documentos com uma data diferente. Isso já dura 10 dias. Por favor, me ajudem.
Traduzido automaticamente:
há 9 meses
E como eu . Não tenho qualquer solução . Resta aguardar.
há 9 meses
Hello Radka,
I do find it strange that my third attempt did not get approved despite my email sent to your colleagues from Complaint with the supporting evidence to make sure that all info is visible. The least your colleagues could do was respond on my mail and explain why my complaint did not get approved.
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