Unfortunately, as I look at your complaint, the casino has provided evidence that you indeed violated the bonus terms, and that is why they confiscated the winnings.
We don't stand with any casino if there is no clear evidence provided that a player did something wrong, for sure.
Please always read the terms and adhere to those.
This is untrue. I have adhered to the terms and conditions, but your website accepted this excuse from the fraudulent casino without any supporting evidence. This is favoritism and siding with this scam casino, Lucky Dreams.
Hello,
It makes sense you feel this way; on the other hand, such a post also lacks facts or proof. To be fair, I understand your feelings, but this is not the way to change the basis on which the complaint is approached.
Can you contradict this?
"We have reviewed the evidence provided by the casino, which confirms that the maximum bet limit was breached on multiple occasions while the bonus wagering was active. As this was not an isolated incident, we cannot consider it a mistake but rather a repeated breach of the agreed bonus terms and conditions."
I'm only asking to provide a broader perspective on this concrete issue.
The complaint is still open and you may always add proofs and facts.
Olá, eu também ganhei em outro cassino e supostamente violei os termos e condições do bônus. O cassino não conseguiu fornecer nenhuma prova e não entrou em contato comigo novamente. Então, apresentei fotos e comprovantes de que se tratava de dinheiro real.
Sem chance 😡 tudo esgotado e custou €27.342
Hello, I see the casino wasn't capable of providing sufficient proof to anyone, mediators included. Sadly it happens, and such casinos are provided wiht blackpoints reflecting the disputed amount.
Your complaint helped to warn the community not just through the complaint itself but also by lowering the safety index.
I'm sorry the mediators could not help; it was a nice sum indeed!
Hello, I see the casino wasn't capable of providing sufficient proof to anyone, mediators included. Sadly it happens, and such casinos are provided wiht blackpoints reflecting the disputed amount.
Your complaint helped to warn the community not just through the complaint itself but also by lowering the safety index.
I'm sorry the mediators could not help; it was a nice sum indeed!
É possível designar outra pessoa para o meu caso? Vi na minha reclamação que o funcionário pode estar de férias ou doente.
Hello, it is not possible, I'm afraid.
As the note says, there might be a delay; mediators are aware of the timers, even though they may be out of the office.
Olá, boa noite.
Acabei de registrar uma queixa contra o cassino Brazino777.
Tenho aproximadamente 100 capturas de tela como prova, mas ao enviar a reclamação, tentei enviar 4 ou 5 de cada vez, porém só me permitiu enviar 1. Quando tentei enviar a segunda, fui desconectado do formulário de reclamação todas as vezes, então optei por enviar apenas 1.
Onde posso enviar as capturas de tela (algumas, não todas as 100, apenas para que você possa ver a dimensão do problema que estou enfrentando)?
Ou preciso esperar até que eles me enviem uma resposta por e-mail informando se minha reclamação foi aceita ou não?
Agradecemos sua atenção e compreensão.
Hi, yes, I would wait for the complaint to be processed first. If the team accepts it and everything is OK, then you can send screenshots by email to the person who will be handling your complaint. Be sure to let us know if you are unable to include them in your complaint, and our team will try to advise you. Of course, you can't upload 100 screenshots, and I don't think it's necessary, so wait and see what the team needs.
Olá, boa noite.
A reclamação que apresentei contra "Brazino777" está em andamento.
Não tenho certeza se posso apresentar outra reclamação contra o cassino "GANAMAX" ou se devo esperar até que a primeira seja resolvida.
O caso diz respeito a depósitos não declarados e a uma conta de cassino bloqueada.
Data de início do problema: 20/10/2025
Agradeço qualquer informação que você possa fornecer.
Sinceramente,
Adriana Lugo
Hello, good day to you.
Every time you feel the casino is not fair to you, feel free to submit another complaint. The most basic rule you can remember is "one complaint per casino." Hope it helps.
Obrigado pela resposta, embora não tenha ficado muito claro para mim.
Agora posso apresentar uma reclamação contra a "GANAMAX", mesmo que a reclamação de "BRAZINO777" ainda esteja em andamento.
Entendo que seriam reclamações separadas, mas podem ser apresentadas simultaneamente? Ou preciso esperar a primeira ser resolvida antes de apresentar outra?
You do not have to wait for anything. In fact, fresh information may play a significant role in understanding and resolving the problem.
So, it is truly that straightforward. In this situation, we can reduce it to "one open complaint per one specific casino," because it would not be very practical to keep two issues at one online casino separate in two complaints.
Ok, muito obrigado pela sua resposta.
Acabei de enviar uma nova reclamação contra a "GANAMAX".
Estou aguardando a avaliação.
Caros,
Estou apresentando formalmente minha reclamação referente à minha conta na "Ganamax".
Em outubro e novembro de 2025, relatei depósitos que não foram refletidos corretamente em minha conta.
O primeiro depósito foi realizado em 20/10/2025 por volta das 23h18.
Gostaria de mencionar que, antes de solicitar o primeiro depósito, entrei em contato com o suporte do cassino pelo chat para relatar que não conseguia acessar alguns jogos e estava recebendo uma mensagem de "erro inesperado". Posteriormente, fiz um depósito de US$ 200, que não foi refletido no meu saldo de jogo. Depois disso, o suporte respondeu que o depósito havia sido processado corretamente e que eu havia apostado, jogado e perdido todo o valor no jogo "Fortune Tiger", o que é impossível, já que esse é um dos jogos aos quais não consegui acessar.
Tenho provas de que, dias depois, o registro do jogo "FORTUNE TIGER" e os depósitos de US$ 200 não apareceram no histórico do jogo.
E de repente, como que por magia, os registros apareceram, mas com inconsistências.
O segundo depósito reivindicado é no valor de US$ 100, datado de 04/11/2025.
recebendo a mesma resposta que a reivindicação anterior
Apesar das minhas múltiplas tentativas de esclarecimento, não obtive uma solução satisfatória.
Recentemente, acessei minha conta novamente e descobri que ela está bloqueada devido a um "pagamento estornado". Não recebi uma explicação clara nem qualquer comprovação para sustentar essa alegação.
Considero relevante mencionar que a Ganamax utiliza o mesmo provedor de pagamentos que a Brazino777: UNOCAPALI LA PAZ OPERADORA, SA DE CV (Carta Oficial DGJS/1580/2021). Em ambos os casos, o padrão tem sido semelhante: falta de provas concretas, respostas contraditórias e bloqueio ou restrição de funções sem justificativa documentada.
Solícito:
Reembolso dos dois depósitos não utilizados ou crédito deles na minha conta de jogos.
Provas detalhadas do alegado estorno do pagamento.
Data exata do movimento.
Método de pagamento envolvido.
Comprovante formal do provedor de pagamento que corrobore a alegação.
Possuo aproximadamente 30 capturas de tela relacionadas a este caso e estou disposto a fornecer as evidências necessárias para sua análise.
Como existem inconsistências no histórico do "FORTUNE TIGER", onde parece haver um aumento no saldo sem que haja registro de lucro, é importante ressaltar que isso ocorre porque há inconsistências no balanço patrimonial.
Agradeço a sua atenção e aguardo uma análise objetiva do caso.
Sinceramente,
Adriana Lugo De Larrea
México
Muito obrigado pela sua resposta.
Acabei de enviar uma nova reclamação contra o cassino "GANAMAX".
Estou aguardando a avaliação.
Obrigado pelas informações e pela atenção.
Sinceramente,
Adriana Lugo
That's ok. 🙂 You might prefer to leave this thread and instead describe your issue with the casino in the casino thread. I mean, you may start your own thread. I believe your experience matters and may be useful to others but this thread is kind of global.
I have a file for you to read and it's about the Limitless Casino not paying me inhad a operator open my wallet due to my deposit being crypto so requires no kyc if done this way and not no deposit after opened wallet I did a withdraw request twice they re do verification on me no email about rejection or reason here's the chat ... This is the issue summed up for you it's with limitless casino.. Summary of Documented Interaction – Withdrawal Dispute
Account Information
Username: richrich4evxr
Payout Method: Bitcoin
Date of Withdrawal Attempts: 2/28/2026
Trace IDs: 45510451, 45510250
Amount (per request shown): $200 USD
Timeline Summary
1️⃣ Wallet Unlock & Withdrawal Submission
An operator manually unlocked the wallet.
I was able to proceed with a Bitcoin withdrawal request.
The system generated confirmation screens stating:
"Your payout request has been received and will be processed shortly."
Trace IDs were issued.
This indicates the withdrawal entered the system successfully.
2️⃣ Mid-Process Freeze
After submission, the wallet was locked again.
The withdrawal was denied due to account verification.
No formal rejection email or compliance explanation was provided.
Funds remained on account.
3️⃣ Operator Statements (Key Admissions)
From chat logs:
Verification is required for everyone.
Wallet verification and ID verification are separate steps.
"Once your account is verified, you make a withdrawal request, and then you will receive an email for the crypto address verification."
"Your withdrawal was denied due to account verification required."
"In case you are required to provide additional documents or ID on the withdrawal, you will be informed via email."
Notably:
No suspicious activity was identified.
No specific compliance trigger was cited.
No written rejection notice was issued at the time of freeze.
Core Issue Being Raised
This is not a dispute about the existence of verification policy.
The issue is:
A withdrawal was enabled.
The system accepted and confirmed it.
Funds were frozen again mid-process.
No formal notice or structured resolution path was provided.
This created a procedural deadlock where:
Funds are inaccessible.
The withdrawal was accepted but not processed.
No written compliance explanation accompanied the freeze.
Resolution Requested
One of the following:
Completion of the accepted withdrawal
Written compliance justification for freezing the accepted withdrawal
Closure of the account with return of deposited funds.
Do I understand correctly that your account is blocked due to the pending verification?
This is not an unusual situation, actually, and many online casinos do so when verification is still in process. That way they actually keep the money safe so players are unable to lose it. From my point of view, it is really good. The casino must be really fair and pay the players, of course, right?
Have you already sent all the required documents? Where does the verification stand now?
Thank you for your response.
I understand that account blocks during verification can be common in general, however my concern is specific to this casino’s advertised model and the way the account was funded.
I registered and deposited via cryptocurrency, and Limitless Casino is widely promoted as a crypto-based casino with minimal or no verification requirements for crypto deposits, especially when no bonus is used. This understanding is not something I assumed on my own — it comes directly from casino review and affiliate platforms such as LCG (LiveCasinoGuru) and multiple other casino listing sites, which explicitly describe Limitless as operating under a crypto-first, low-KYC structure.
To be clear:
This was not a no-deposit bonus
This was my own crypto deposit
The account was initially unlocked, allowing gameplay
Only after attempting withdrawal was the wallet re-frozen and verification suddenly required
That sequence is what concerns me. If verification was mandatory, it should have been enforced before deposits or gameplay, not after funds were wagered and a withdrawal was requested.
I am not disputing that casinos can verify users — I am questioning why a casino advertised and reviewed as crypto / low-verification allows deposits and play, unlocks the wallet, then reverses course at withdrawal time.
At this point, I am seeking clarification on:
Why crypto deposits were accepted under a low-KYC model if verification was mandatory
Why the wallet was unlocked and then re-frozen
Why verification requirements appear to contradict how this casino is publicly promoted
I have acted in good faith based on publicly available information, and I am simply asking for consistency and transparency.
From my experience, it is pretty simple. You just post your question in the thread, and they reply right here. Sometimes it takes a bit of time depending on the topic, but the discussion stays public so others can help out too. Just keep an eye on your notifications
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