há um ano
Me too, then they refunded me 🤣 not due to the complaint though as I’d only just submitted it!
ResponderCitar3
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Already sent 3 emails, but no reply. They just ignored me. Then i wrote to police, central bank and mokas 😀
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Você poderia compartilhar como conseguiu isso?
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I need information on TERRVERS so I can try and make contact as proof I tried
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How did you contact destream. I've been emailing them 2 months and no response
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I just emailed them a day ago, still nothing back yet. How long did it take for you?
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Payver have replied and asked me to contact my bank and some malarkey about their process
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They never replied to a single email despite sending to all CEOs etc. I began chargebacks against them and a day later they refunded all but 2 payments.
ResponderCitar1
há um ano
They are money transfer. Revolut won't raise chargeback for money transfer.
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Paul, I see you had some success with Monzo. Any idea of the timescales, I have disputed about 15 payments with 3 different merchants. With the 1st merchant (playusout-com) I have had the 1st 2 refunded by Monzo with them saying they are likely to win it. The rest still no movement even though it’s the same merchant. Any ideas how long this process takes?
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I got them all refunded right away then it is a 45 day wait if you have ones they are not sure of there may be a reason ask them to find out.
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how do I contact them? Can’t seem to find a live chat or anything.
pretty much I have 9 transactions with a merchant called playusout.com and I’ve went down the route of not received goods as they have a website claiming to sell digital products so I am sure I can win those ones as it actually says in their own terms and conditions that you can have a refund within 30 days if you didn’t activate the product (I obviously never received anything). This is the same merchant where Monzo have refunded 2 of them but not the rest yet?
The other transactions with other merchants are a bit more questionable.
há um ano
Você acha que a única maneira viável é tentar isso por meio do comércio?
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Ok I am not sure how you contact them it was about 8 years ago maybe I had the account I used live chat to contact them some can be 30 days obviously you just wait and if you hear nothing you win them basically
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If the transaction from your bank is disguised as a purchase from let’s say a digital games downloads website, then play them at their own game. You clearly didn’t receive a product and how can they defend themselves.
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Sim, de fato, mas é muito difícil contatá-los.
Isto é o que o cassino me diz:
Em relação aos descritores de transação, observe que seu formato e exibição são determinados exclusivamente pelo provedor de pagamento, não por nossa plataforma. Não temos influência sobre como as transações aparecem em seus extratos bancários.
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Unfortunately, we are unable to identify the transactions you mentioned on our end.
In this case, we recommend that you contact your issuing bank to resolve this issue by initiating a chargeback.
We apologize for any inconvenience this may cause and appreciate your understanding.
ResponderCitar2
há um ano
Perfeito. Muito obrigado pela sua ajuda.
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I am at such a loss. My funds are still being withheld by Rolletto, livechat will not help me whatsoever, I keep on receiving the same generic reply via email telling me that my account is still under investigation. My complaint with casino guru doesn’t seem to be making a difference. I just don’t see a way that they are going to give me my money back.
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