As I say read through the forum. Find out what the company sells and submit a claim on the basis - services/goods not received. This way explains you authorised the payments but didn't receive your purchases. Make sure you get your head around it first before submitting anymore disputes. The banks are very inconsistent so what might work for one bank won't necessarily work for another.
I’ve also seen on this forum that, according to sources from the FOS, it’s completely acceptable to reopen a case if the circumstances have changed. For example, if your original claim was declined because it was submitted under the wrong MCC/gambling etc, you’re within your rights to reopen it under a different reason such as goods not received. In reality both are valid, unfortunately the banks haven't fully cottoned on to unlawful operations going on. Or theres too many bots working in the banks that automatically decline anything once they register the word gambling. I don't think it'll be long before the banks put things right though as it seems to be picking up a bit in the media lately - Visa mastercard etc are coming under a lot of scrutiny.
keep me posted if you get successful
Send detail to your local MP as well. Keep the personal information out of it but if banks are declining chargebacks because of the word "gambling" then it needs to be put in the public eye.
Not necessarily the case, i tried reopening under a different reason and Chase very quickly said that wasn't possible.
In the same boat, FOS initially ruled with the bank but since then i've asked for a second opinion and it's started leaking into the news, been compiling everything to send to the new Ombudsman when i get assigned one
As soon as i get a final verdict i'll be closing my account with Chase, and won't be using them or Resolut etc, the stories i've heard on here are horrifying when it comes to customer support. High street banks are the most sound option.
Olá, pessoal. Fiz uma aposta de €1.500 na Betpanda.io. Quando tentei sacar, apareceu esta mensagem. Apostei quantias altas e depois quis sacar. O problema aqui é claramente da Betpanda. Perguntei a eles o que estava acontecendo, pois isso fez com que minha aposta fosse perdida. E a explicação deles foi:
"Como poucas pessoas tiveram problemas, não pode ser um problema técnico. No entanto, adicionamos uma aposta grátis de € 100 com certas condições."
Isso é tão injusto, nossa, alguém pode me ajudar? Parece bobagem, mas se alguém escrever aqui que também teve problemas e eu enviar isso como prova, talvez faça alguma coisa. Sacar significaria uma perda de talvez US$ 200 a US$ 400. Mas, por causa disso, perdi tudo, o que é absolutamente inaceitável.
Did u ever get any info on Inteus?
Olá, você poderia me mandar uma mensagem rápida dizendo que teve problemas com o Cassino Betpanda no dia 16 de abril ao meio-dia? Tive problemas com o site de apostas deles, e o único motivo é que mais pessoas não estavam tendo problemas. É brincadeira! 
Olá, pessoal. Fiz uma aposta de €1.500 na Betpanda.io. Quando tentei sacar, apareceu esta mensagem. Apostei quantias altas e depois quis sacar. O problema aqui é claramente da Betpanda. Perguntei a eles o que estava acontecendo, pois isso fez com que minha aposta fosse perdida. E a explicação deles foi:
"Como poucas pessoas tiveram problemas, não pode ser um problema técnico. No entanto, adicionamos uma aposta grátis de € 100 com certas condições."
Isso é tão injusto, nossa, alguém pode me ajudar? Parece bobagem, mas se alguém escrever aqui que também teve problemas e eu enviar isso como prova, talvez faça alguma coisa. Sacar significaria uma perda de talvez US$ 200 a US$ 400. Mas, por causa disso, perdi tudo, o que é absolutamente inaceitável.
Think your on the wrong thread. You should probably raise a complaint on here or post on Betpanda.io's review page on here.
Ah, opa! Desculpe!
Not necessarily the case, i tried reopening under a different reason and Chase very quickly said that wasn't possible.
As mentioned, there is a lot of inconsistency in the banks but I know first hand its possible. I also referenced sources from the FOS confirming it's possible. Again, the banks should be raising chargebacks for either instance because they both lead to illegal activity. And this is where the banks are failing.
In the same boat, FOS initially ruled with the bank but since then i've asked for a second opinion and it's started leaking into the news, been compiling everything to send to the new Ombudsman when i get assigned one
As soon as i get a final verdict i'll be closing my account with Chase, and won't be using them or Resolut etc, the stories i've heard on here are horrifying when it comes to customer support. High street banks are the most sound option.
Monzo’s customer support was awful in my experience. I submitted a detailed complaint with a ton of solid evidence - no excuse could get past it. In the end, I was compensated £200 for the poor service, and my chargebacks were successfully overturned. It can be a bit long-winded, but putting in the effort is definitely worth it. I understand its fustrating but I do believe its important to remain calm and portray yourself in a polite manner. Put your point across clearly but not aggressively.
Monzo’s customer support was awful in my experience. I submitted a detailed complaint with a ton of solid evidence - no excuse could get past it. In the end, I was compensated £200 for the poor service, and my chargebacks were successfully overturned. It can be a bit long-winded, but putting in the effort is definitely worth it. I understand its fustrating but I do believe its important to remain calm and portray yourself in a polite manner. Put your point across clearly but not aggressively.
Bbpaul...In respect of Monzo and your complaint. Did they know it was wrong code used, or did you go with goods not received to receive chargebacks?
In my experience, Monzo won’t get involved with anything related to gambling. I tried submitting a claim a few months ago, and it was declined. That said, things may have changed recently given the increased media attention. The successful chargebacks I’ve had were for goods not received. My complaint was about how long Monzo took to process the claim, which ended up falling outside Mastercard’s 120-day window, through no fault of my own.
Hi,
What casino was the charge for Baldigame?
Thanks in advance.
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