Yes absolutely. If you want to know what personal data a company has on you then yes. If you’re looking for something specific, such as personal data sent to them about you from a third party, be specific in requesting it.
I got my full betting history from my bank, something santeda would not and still hasn’t supplied to me. Santeda sent it to falcora who sent it to nucleus who sent it to my bank (and probably also clear bank) when they disputed my claim.
Hi mate, I already asked both Falcora Finance and Nucleus365 for a DSAR, and both came back to say they hold no information on me. This goes against what my bank originally said about the money going to an account in my name, so would mean that I have proof, in writing, that one of the two parties have lied to me.
If it ends up being Falcora/Nucleus who are lying (more than likely) then this will surely prove that I am being misled by them on purpose, and if it is the bank who are lying (not likely) then they would have to look into it again anyway as they have made the mistake.
The only information my bank could give me is that the money I sent went to an account in my name, so did not fit the criteria for the APP push fraud reimbursement. Of course going based off what I just explained, this is now known to be untrue and proves that I have either been misled, had my data stolen, or the money has been sent to an account not in my name. All three of these possible outcomes would now fall into the APP push fraud criteria surely?
I've compiled a document that I have now sent to Santander Bank, which contains all my evidence. Do you have any evidence for your claim?
I’ve already caught out nucleus and falcora in lying yeah. I’m very intrigued to see what nucleus eventually send me with my DSAR as they have to either fully showcase their criminal activity or commit another criminal activity in denying it. Either way it’s not going to end well with them.
my app push fraud was rejected but I’m still fighting it with my bank showing all the evidence I can. The fact falcora and nucleus created an account under your namE is really interesting. My bank must not have known that. I’m going to try and investigate that one further.
where mine failed is my bank wanted more evidence Santeda was a scam. Being illegal in a dozen ways wasn’t enough apparently. I haven’t given up though. I can still take it to FOS but I think my bank can be convinced if I can find a few more things that indicate a scam and deception
Cheers mate
Data subject access request. By data protection laws they have 30 days to send you all the personal information a company holds on you. They can extend typically for another 30 days for bullshit reasons so expect them to do that but they are obligated to eventually send it to you after that.
falcora should technically do the same and santeda but them being overseas it’s more tricky to enforce. Though it’s good to still ask. For fca regulated companies like nucleus and clear bank it’s harder to ignore
In Canada, the equivalent of the GDPR is called PIPEDA. Under PIPEDA, Canadian companies are also required to respond to personal data requests within 30 days, just as under GDPR rules.
I think Santander could maybe just be telling me it went to an account in my name because before the claim was reopened, that was all they could go off due to lack of information. I doubt Santander would just make this up without having good evidence but we will see. I am actually quite confident that I will get the money back now to be honest
Anyone information about red raven LTD? Its in Cyprus but the e-mail on the website isnt correct
Thankyou, these are the ones I’ve reached out to but not really getting anywhere with, I’ve seen people get refunds by cloud smart Hosty, but I just automated messages to say they are investigating! And I think I’m getting too lost down the rabbit hole and losing sight of what I should be including in emails to them! I’ve done loads of digging but just hitting dead ends with everything! My bank is no help either!
Thankyou, I’ve sent you an email
Hi,
I’ve recently discovered this thread and wondered how I go about contacting the casinos? Do I contact the casino I used directly? Or do I contact the companies on my bank statement. I have quite a few different ones and wondered if anyone could assist me with their contact details. Any help muchly appreciated!!
The casino was mrpunter
WBMSC
GBLRISE
SKNVRS
DSSERVLTD
ITX*PVNTECHNOLOGY
PRL*DUGITRANS
STOCKIMAGEMART
ARTAIBUY
GTMGMK
WEBMOSAIC
Just been refunded by successful chargeback for the following:
WBMSC
Webmosac
contentmagiconline
Drsk
Ridex Enterprises Limited
Luxbook
Good signs 🙂
A lot of those names you’ve listed have actually come up quite a few times in this forum—if you use the search bar at the top corner, you should be able to find threads with more info on most of them.
That said, you 100% need to contact the casino directly, not just the names that show on your bank statement (those are usually third-party payment processors). Since you mentioned MrPunter, start there—reach out to them directly through their support or live chat.
Is your account with them still open? If not, try to get it reopened so you can access your full account history and your verification status (ID checks, etc.). That info is really useful if you plan on taking things further with your bank, especially if you’re trying to raise concerns over affordability, responsible gambling, or chargebacks.
Hope that helps, and good luck—lots of us are in the same boat, so don’t hesitate to ask if you need help with wording emails or figuring out next steps.
Thank you so much I’ll do that. My account is still open with them so what information should I get from the site before I contact them incase they close it?
What would you suggest I actually approach them saying? Is there a standard sort of template. Sorry completely new to this.
Take a copy of your transactions history, deposits and withdrawals.
once you’ve do that, you need to decide how you want to approach this. They will certainly close your account when you question the third transactions on your bank account.
Olá, a WBMSC respondeu à sua solicitação pela primeira vez? Também tenho uma solicitação em andamento com eles, eles responderam negativamente e é por isso que estou perguntando. Como foi com você? Obrigada.
Hello,
Have any of you had a positive outcome with FOS?
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