Question about Gambling websites with Curaçao license using incorrect Merchant Category code (página 844)

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A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!

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Apagado

Anonymized960 apagou a publicação

Calster03

Prata

Reino Unido

há 7 meses

OriginalTradução

Hi wondering if anyone can help sent an email a few hours ago regarding KTM/kryptonim and surprisingly they replied within a few hours but unfortunately declined my refund, is there anything else I can do?

Kelly1234

Calster03

Diamante

Reino Unido

Calster03

há 7 meses

OriginalTradução

What did you put etc and what did they say? Maybe they have given out too many refunds

Calster03

Kelly1234

Prata

Reino Unido

Kelly1234

há 7 meses

OriginalTradução

Hi please see below what I sent thanks

Hi, I am requesting a refund on a transactions made through your payment method, that then went to gambling sites. Please let me know what information you need from me. If I don't hear from you in the next 7 days I will contact my bank to escalate a dispute.

Editado

Calster03

Kelly1234

Prata

Reino Unido

Kelly1234

há 7 meses

OriginalTradução

Eles enviaram isso de volta

Querido cliente,

Obrigado pelo seu e-mail. Informamos que as transações com criptomoedas são irreversíveis e não podemos recuperar fundos após o envio.

Você interagiu com nosso widget de checkout e aprovou explicitamente os termos e condições da nossa plataforma ao realizar uma solicitação de troca de moeda fiduciária por criptomoeda. Mantemos um registro de suas transações, incluindo as confirmações de que você autorizou sua instituição bancária a debitar sua conta. Os detalhes da transação estavam disponíveis para sua análise antes da autorização. É de exclusiva responsabilidade do cliente verificar a exatidão de qualquer pagamento efetuado por meio de sua conta bancária ou pela internet.

Não facilitamos pagamentos a terceiros e nossa relação contratual existe exclusivamente com o cliente que interage com nossa plataforma. Como cliente, você nos instruiu a debitar sua conta bancária e processar a compra de criptomoedas, que foi posteriormente entregue ao endereço de carteira que você forneceu durante o processo de finalização da compra. É sua responsabilidade verificar e confirmar esses dados antes de autorizar a transação por meio do seu banco. Se o endereço de carteira utilizado para a transação foi fornecido a você por um terceiro, observe que não somos responsáveis por verificar a natureza desse terceiro ou a exatidão dos dados de pagamento fornecidos. Confiamos nas instruções do cliente e em sua declaração de controle e interesse no endereço de carteira especificado.

Após analisar o seu caso, respeitosamente, rejeitaremos o seu pedido de reembolso. As transações que autorizou foram executadas em total conformidade com as suas instruções e com os nossos Termos e Condições, disponíveis no nosso website. A Kryptonim Sp. z oo cumpriu as suas obrigações contratuais e constatamos que não existem fundamentos para o reembolso solicitado dos fundos trocados.

Atenciosamente,

Suporte ao cliente da Kryptonim

They sent this back

Dear Customer,

thank you for your email. Please be informed that cryptocurrency transactions are irreversible, and we are unable to retrieve funds once they have been sent.

You have interacted with our checkout widget and explicitly approved our platform's terms and conditions by placing an order to exchange fiat currency for cryptocurrency. We maintain a record of your transactions, including confirmations that you authorized by your banking institution to debit your account. The transaction details were available for your review before authorization. It remains the customer’s sole responsibility to verify the accuracy of any payment made via their bank account or over the internet.

We do not facilitate payments to third parties, and our contractual relationship exists solely with the client interacting with our platform. As a customer, you instructed us to debit your bank account and process the purchase of cryptocurrency, which was subsequently delivered to the wallet address you provided during the checkout process. It was your responsibility to verify and confirm these details before authorizing the transaction through your bank. If the wallet address used for the transaction was provided to you by a third party, please note that we are not responsible for verifying the nature of that third party or the accuracy of the provided payment details. We rely on customer instructions and their declaration of control and interest in the specified wallet address.

After reviewing your case, we must respectfully decline your request for a refund. The transactions you authorized were executed in full compliance with your instructions and our Terms and Conditions available on our website. Kryptonim Sp. z o.o. has fulfilled its contractual obligations, and we established that no grounds exist for the requested refund of the exchanged funds.

Kind Regards,

Kryptonim Customer Support

xbigguyxxx

Anonymized960

Diamante

Reino Unido

Anonymized960

há 7 meses

OriginalTradução

Yes with bank chargeback only

xbigguyxxx

Casino1legale2team

Diamante

Reino Unido

Casino1legale2team

há 7 meses

OriginalTradução

Got to be some guy on here kidding on there an official legal team its sad trying to make money out of misery

Apagado

Anonymized960 apagou a publicação

xbigguyxxx

Anonymized960

Diamante

Reino Unido

Anonymized960

há 7 meses

OriginalTradução

All you need is on here no need to ? you just get the bank to raise the chargebacks no other secret methods bud using all that has went before on here

Editado