1xSlots Casino - O jogador está enfrentando problemas de retirada.

It doesn't let me withdraw, I deposited in astropay and it only lets me use the same deposit method and it doesn't give me the option to deposit another currency and it doesn't let me either.

No me deja retirar deposite en astropay y solo me deja con el mismo método de depósito y no me da la opción deposite otra moneda y tampoco me dejo

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem with withdrawing money from the casino.

To better understand your situation and assist you effectively, could you please provide more details on the following:

• What specific error message do you encounter when trying to withdraw?
• Have you successfully deposited money using Astropay before? If so, were there any issues?
• Have you contacted customer support about this issue? If so, what was their response?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication or documentation, feel free to forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello!

We're sorry you experienced difficulties withdrawing your funds. Unfortunately, sometimes, for technical reasons, some withdrawal methods may be temporarily unavailable. Our specialists work daily to maintain the stability and availability of all payment methods, although in some cases this is beyond our control.

Even so, we always offer alternatives so our players can complete their withdrawals without running out of options. We see that you were able to withdraw the full amount using another method, which we're happy about.

Regarding your mention of another currency, we have verified that you were playing from your USD account. Therefore, all deposits made in MXN were automatically converted to USD.

If you wish to play using MXN as your currency, you can do so through your primary account set to that currency.

We apologize again for the inconvenience. We hope to have all payment methods fully available again soon.

Sincerely,

The 1xSlots team

¡Hola!

Lamentamos que haya tenido dificultades al momento de retirar sus fondos. Desafortunadamente, a veces por razones técnicas algunos métodos de retiro pueden estar temporalmente fuera de servicio. Nuestros especialistas trabajan todos los días para mantener la estabilidad y disponibilidad de todos los métodos de pago, aunque en algunos casos esto no depende únicamente de nosotros.

Aun así, siempre ofrecemos alternativas para que nuestros jugadores puedan completar sus retiros sin quedar sin opciones. Según vemos, usted logró retirar el monto completo utilizando otro método, lo cual nos alegra.

Con respecto a su mención sobre otra moneda, hemos verificado que usted estuvo jugando desde su cuenta en USD. Por ese motivo, todos los depósitos realizados en MXN fueron convertidos automáticamente a USD.

Si desea jugar utilizando MXN como moneda, puede hacerlo a través de su cuenta principal configurada en esa divisa.

Le pedimos disculpas nuevamente por los inconvenientes ocasionados. Esperamos que muy pronto todos los métodos de pago vuelvan a estar completamente disponibles.

Atentamente,

El equipo de 1xSlots

Dear amparoyarel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru