AllySpin Casino - As retiradas dos jogadores estão atrasadas.

How does the casino customer support justify the delay in processing your payment?

Please forward me all the communication between you and the casino customer support regarding your problem at veronika.f@casino.guru. Thank you for your patience and cooperation.

The casino sends a standard response via live chat: "Due to the high volume of withdrawals at the casino, there is a delay. Don't worry, you will receive your money soon." I've been receiving this response via live chat every few days for weeks. There's no response via email.

Das Casino sendet im live Chat Standard Antworten " aufgrund der Vielzahl an Auszahlungen im Casino besteht eine Verzögerung, seien sie unbesorgt sie erhalten demnächst ihr Geld". Und das erhalte ich seit Wochen alle paar Tage im live Chat. Per E-Mail wird nicht geantwortet.

Thank you very much, Hansi07, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Hansi07,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite AllySpin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hansi07,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina