Megapari Casino - A conta do jogador foi bloqueada após verificação malsucedida de um depósito anterior.

Good afternoon,

I made a deposit of €296.71, and then my account was blocked. They asked for documents to verify past deposits. I sent everything they requested, but they keep insisting on one specific document that my bank doesn't provide, because it's an online bank with only mobile application access.

At this point, I just want to get back my deposit, but they won't do it. I feel I'm being clearly robbed since I haven't made any bets with the money I deposited because they blocked me. Therefore, I just want them to return the money I deposited. They should have blocked the deposit from the beginning and not allowed me to deposit, only to block it afterward.

I urgently request the return of my money.

Thank you.

Best regards,

Boa tarde,

Fiz um depósito de 296.71€ e bloquearam-me a conta e pediram documentos para verificação de depósitos passados. Enviei tudo o que pediram e insistem num em particular que o meu banco não disponibiliza, pois é um banco online que apenas tem aplicação móvel.

Neste momento só pretendo recuperar o meu depósito e eles não o fazem. Sinto que estou a ser claramente roubado, pois não efetuei nenhuma aposta com o dinheiro que depositei pois eles bloquearam-me. Sendo assim, só pessoa que me devolvam o dinheiro que depositei. Deviam ter bloqueado o depósito e não deixarem depositar e depois bloquearem.

Peço urgentemente que me devolvam o dinheiro que é meu.

Obrigado

Cumprimentos

Dear lierre,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify the type of document the casino has requested from you that you're unable to obtain? If it’s related to your deposit, have you reached out to your bank’s customer support to assist you in providing a document that could confirm your deposit to the casino?

Have all your other documents been successfully verified? And am I correct in understanding that your account was blocked due to this incomplete verification? If so, could you confirm whether this block is temporary until you can complete the verification or if the casino has informed you that it’s a permanent block?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello!

We place a high priority on the security of our platform and maintaining a fair play environment for all our users. After a thorough review of your submitted documents, we are pleased to inform you that account has now been verified.

With this verification complete, you are now able to successfully withdraw funds from your account.

If you have any questions or require further assistance, please do not hesitate to reach out.

Thank you for your cooperation and commitment to a safe and fair gaming environment.

Best regards,

Megapari Team

Dear Megapari Team,

Thank you for getting in touch with us and confirming that the player’s account has now been successfully verified.

Dear Lierre,

Could you kindly let me know what your preferred next course of action is? We are here to assist you further with any steps you’d like to take.

Dear lierre,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.