Mr Bet Casino - O depósito do jogador está atrasado.

I live in Edmonton, Alberta. Canada.

My name is Aaron G*****. Few months ago i sent my account on mr.bet casino 60 but it didnt make it so i proved i sent it took a week. Then proved who i was a month. Within that month bank got closed and lost my password for my gmail. Couple months later i make a new one and prove who i am again was good then never sent it now they told me talk to you.

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Dear 4Crookednuckles,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve had with your deposit and communication with Mr Bet Casino.

To understand your situation better and contact the casino effectively, could you please clarify the following details?

• When exactly did you make the deposit of $60, and what payment method did you use (e.g., card, e-transfer, e-wallet)?
• Did the casino ever confirm that they received the deposit, or was it never credited to your account?

If you have any relevant communication or screenshots (for example, messages from the casino, proof of payment, or KYC emails), please forward them to petronela.k@casino.guru so we can review them and include them in your case.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

Ok i just want my 60 bucks back. They can keep acting like im a fraudster but its just an excuse to keep my money. I dont have the same bank and some stuff happened at that point in time and i forgot my gmail password. So i tried to play online casino then became homeless and couldnt look into it no more im still homeless but i need my money back so im trying

Dear 4Crookednuckles,

Thank you for your message and for explaining what’s been going on. I’m really sorry to hear about everything you’ve had to deal with. It sounds like it’s been a very tough time.

To help me look into your case properly and reach out to the casino, could you please send me a receipt or proof of the $60 payment you mentioned? A screenshot or photo of the transaction would be perfectly fine.

It would also help if you could remind me of a few details:

• When exactly did you make the deposit?
• Which payment method did you use (card, e-transfer, e-wallet, etc.)?
• Did the casino ever confirm that they received your deposit, or has it never appeared in your account?

Once I have these details, I’ll do my best to contact the casino and see what can be done to recover your funds.

Additional comments from the player:

Yes, the casino has admitted to receiving it, but have also said they returned and cant provide proof. Now they are acting like they are trying to send it back and only speak to them after 1-3 days  

Dear 4Crookednuckles,

Thank you for your reply and for clarifying that the casino confirmed receiving the payment. That’s very helpful information.

However, I noticed that not all of my previous questions were answered. To be able to move forward and contact the casino effectively, could you please also confirm the following details:

• The exact date when you made the deposit
• The payment method you used (card, e-transfer, e-wallet, etc.)
• And, if possible, please send a receipt or proof of the $60 transaction (a screenshot or photo would be fine)

Once I have this information, I’ll reach out to the casino and do my best to help resolve the issue as soon as possible.

Dear 4Crookednuckles,

Thank you for sending the payment receipt from August 26th — I appreciate the quick follow-up.

To proceed and verify the situation properly, I will also need a bank statement covering the date of the deposit up to today. This will allow us to confirm that the $60 actually left your account and was not returned or reversed at any point.

A screenshot or PDF of the relevant section of your statement is perfectly fine — please just ensure that the transaction and dates are clearly visible.

Once I receive this, I’ll be able to reach out to the casino and continue the investigation.

Thank you.

Dear 4Crookednuckles,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

LIKE F**K YOU WILL AND STOP ASKING FOR TRANSACTIONS. I AINT GIVING YOU NONE IVE PROVEN I SENT MONEY IF YOU DONT PROVIDE PROOF THAT YOU SENT IT THEN THAT MEANS YOU CAN SEND IT NOW AND SHOW ME THE PROOF AFTERWARDS THANKS ILL BE CHECKING MY EMAIL SEND IT TO THIS ONE

Dear 4Crookednuckles,

Thank you for your message.

Before anything else, I need to address the tone of your last reply. This is the first and only warning regarding the use of rude or aggressive language. We are here to help you, but we expect respectful communication so we can continue working on your case.

Regarding the evidence you mentioned:

You wrote that you "proved" the transaction, but the only materials I have received from you so far are:

• one selfie,
• one screenshot that does not show a casino transaction,
• and a photo of a handwritten note, which unfortunately does not prove any payment.

None of these documents can be used as valid proof of a financial transaction.

To proceed, I need to know exactly which evidence you believe you have already provided, because at this time, I have not received any document confirming that the $60 left your bank account and was not refunded.

As mentioned earlier, we cannot operate on the basis of "I told you so".

We can only act based on verifiable evidence — this is the same rule for every complaint and every player.

For the last time, I kindly ask you to provide:

• a bank statement covering the date of the payment and the days after, showing whether the $60 was debited and whether it was returned or not.

Without this, we cannot continue your complaint, as the proof you sent so far is incomplete and does not verify the payment.

I hope you understand that this requirement is not optional; it is the minimum necessary to contact the casino on your behalf.

Thank you in advance for your cooperation.

Dear 4Crookednuckles,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru