MyEmpire Casino - O pedido de retirada do jogador está atrasado.

I started my withdrawal on a Sunday night,they say skip a day then 3 busniess days, its been 10 business days total now. I am told over and over that its in process but it still shows in review. They copy and paste responses and are not communicating why its taking this long and why they are withholding it from me. They lie over and over. I just want my money and go....

Dear Bowman_Blackmon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. Iadec1 successful witdhrawal over a year ago that took 3 weeks, i forgot which is why i played again and now regret it.

2. What is the kyc verification? I was fully vsrfied by the casino and they have sent a withdrawal long ago.

3. I did not use bonuses to win, i use my own money as bonuses always have to many strings attached.

I was told to stop my withdrawal and restart it so i did this last monday and now its friday, 3 full weeks since i began my initial withdrawal and now they say, to bad you restarted it after they told me too!!

They only cooy and paste responses saying thw financial team is working hard to send it out but after 3 weeks, i jist dont believe them,who would?!

Thank you very much, Bowman_Blackmon, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Bowman_Blackmon,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite MyEmpire Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

Thank you for reaching out!

Please be informed that the customer's withdrawal has been paid out on the 23rd of February.

We apologize for any inconvenience caused by the delay.

Best regards,

MyEmpire team

Dear Bowman_Blackmon,

can you please confirm that your withdrawal has been processed?

Thank you

Dear Bowman_Blackmon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Dear Bowman_Blackmon,

you requested to reopen the complaint. Can you please confirm that your withdrawal has been processed?

They did pay out bit took 1 month and a half and only after screaming and complaining on several platforms. They say i also took other withdrawals which is 100 percent a lie!!! I will NEVER and have NEVER played them since this debacle. My Empire is not a casino that is worth playing if you expect withdrawals in a timely manner.

Dear Bowman_Blackmon,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru