Pin-Up Casino - A retirada do jogador está atrasada.

Terrible casino. I requested a withdrawal, and the money hasn't appeared in my account. I advise everyone not to deposit money here; they are dishonest. Deposits are processed in seconds, but when you try to make a withdrawal, it's impossible.

Péssimo Casino solicitei o saque e o dinheiro não entra na conta, aconselho a ninguém depositar dinheiro aqui , são desonestos, na hora de depositar em segundos mais vai tentar fazer uma retirada vc não consegue.

Dear ivansilvestre1970,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify when exactly you submitted your withdrawal request?

Have you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

Could you kindly advise if you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning Veronika,, I requested the withdrawal yesterday 08/08/2024 , I contacted support and they told me that the payment process sometimes takes a while to complete, I am used to playing and receiving on time in other casinos like Stake and Bc games, so there is my disappointment with the Casino I did not understand how you evaluated this Casino with a score of 9 for me it does not even come close to 5 , I have been seeing here in the Casino Guru itself players who have not been paid for months, if I had seen these comments before I would not have played at the Casino.

Bom dia Veronika,, Eu solicitei a retirada ontem dia 08/08/2024 , entrei em contato com suporte e me disseram que o processo de pagamento as vezes demora um pouco para ser concluído, eu estou acostumado a jogar e receber na hora em outros casinos como Stake e Bc games, então aí está a minha decepção com o Casino não entendi como vcs avaliaram esse Casino com nota 9 para mim não chega perto nem de 5 , eu andei vendo aqui no próprio Casino Guru jogadores que estão sem receber a meses, se tivesse visto esses comentários antes não teria jogado no Casino.

Hello Veronika thank you for your help and I have just received the documents from the Casino I just had to check them myself everything is fine I have received the amount due from the Casino case closed m

Olá Veronika agradeço a ajuda , e acabei de receber do Casino faltava verificar os documentos eu mesmo tive que descobrir isso já está tudo certo recebi a quantia devida do Casino caso encerrado m

Dear ivansilvestre1970,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru