SlotMonster Casino - A retirada do jogador está atrasada.

Hello,

I have made a withdrawal which is still pending. I have spoken to their support who keep saying they can't say when anything will happen. I read all the bad reviews and am not afraid to receive my money and therefore hope you can help me.

Hej,

Jeg har lavet en udbetaling, som bliver ved med at stå som afventer. JEg har snakket med deres support som bliver ved med at sige de ikke kan sige hvornår der sker noget. Jeg læser alle de dårlige anmeldelser og frygter ikke at modtage mine penge og håber derfor at i kan hjælpe mig

Dear Vinder88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Thanks for the quick response.

However, I am very frustrated with the service.

It is still pending, meaning it has not been sent to my account yet.

Their chat says they can't tell me if it's been days or weeks.

it's about 900 euros, which is a lot of money for me. And the winnings are Max 100 euros. That means I have deposited almost 800 euros, which they have already withdrawn

Tak for hurtigt svar.

jeg er dog meget frustreret over servicen.

den står stadig som afventer, altså den er ikke sendt mod min konto endnu.

deres chat siger at de ikke kan fortælle mig om der går dage eller uger.

det drejer sig om 900 euro, hvilket er mange penge for mig. Og gevinst delen er Max 100 euro. Det vil sige at jeg har indbetalt knap 800 euro, som de allerede har trukket

I understand your frustration. However, based on our experience, most withdrawal requests are processed within the standard 14-day timeframe. If you do not receive your winnings by 19 May, please let us know, and we will proceed with the investigation.

Dear Vinder88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru