Sportiumbet Casino - A conta do jogador está temporariamente bloqueada.

I've been playing at that casino for two years, I've never won. Until today, I had everything verified and I won 890. They asked me to verify again and when I did, they closed my session. When I logged back in, the user was temporarily blocked. They're disgusting. 2 years and they block you. E**** [removed by casino.guru admin]

And I call them and they don't give me an answer that chats as if it doesn't allow you if they don't log in.

Llevo dos anos jugando en ese casino nunca avía ganado asta hoy tenía todo bien ya verificado y les gane 890 me volvieron a pedir que verificará y al aderlo cerró mi seción y al volver entrar usuario bloqueado temporal dan asco 2 anos y les ganas te bloquean E**** [removed by casino.guru admin]

Y les ablo y no me dan respuesta que chate por chat como si no te permite si no inician seción

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportiumbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you contacted support and asked for an explanation? What response have you received?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yesterday, June 2nd

Ayer 2 de junio

Which bonus? I've been playing with my money for 2 years. I won. Are you supporting the player or the scammer casino?

Cuál bono yo llevo 2 anos jugando con mi dinero les gane estás apoyando al jugador o al casino estafador

So you don't say, I'm sending you the receipt for the deposit that Ise won that day with a deposit of 36 pesos, which earned you 890 pesos.

Para que no digan les mando el recibo del depósito que Ise ese día les gane con un depósito de 36 pesos les gane 890npessos

Thanks for your reply and the submitted information.

Have you discovered why your account was blocked when you contacted casino support?

Could you please share your communication with the casino regarding the issue as supporting evidence? Send the chat transcripts, screenshots, or emails exchanged with support to my email at tomas@casino.guru

Dear elzumbado13paz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I can't send you chat traction because there wasn't any when I won and I wanted to withdraw it sent me to update data. I did it knowing that I had already verified it. I did the verification came out successful and immediately the session closed and logically I couldn't enter and in order to enter the chat it asks you to log in which I can't and if I make another account it's worse so I sent them an email and they only responded we received your email this is an automatic reply contact will contact you and they haven't done it if the photos that I sent to you where you can see my username, my amount won and what happened is not your account, well too bad there are many better casinos than that and if those photos are not enough then you are useless vat

No le puedo enviar tracción de chat por qué no ubo cuando yo gane y quise retirar me mandó a actualizar datos lo hice sabiendo que ya abia verificado lo Ise la verificación salió éxito y inmediatamente se cerró seción y lógico ya no pude entrar y para poder entrar al chat te pide que inisies seción lo cual no puedo y si ago otra cuenta es peor así que les mandé un correo y solo me respondieron recibimos tu correo está es una contestación automática contacto se pondrá en contacto contigo y no lo an echo si las fotos que las envié a ustedes donde se ve mi usuario mi cantidad ganada y lo que paso no es su cuenta pues lastima ay muchos casinos mejores que ese y si con esas fotos no es suficiente entonces ustedes no sirven para nada vat

That's the only proof I have because I never thought that would happen, that they would block me, if that's not enough for you, there's no way, a casino as trashy as Spiritbet is not worth it to me, there are many, and if you can't beat them with those images, then you're not capable enough to solve anything, thanks.

eso es lo único que tengo de prueba por qué jamás pensé que pasaría eso que me bloquearan si eso no es suficiente para ustedes ni modo no vale para mí la pena un casino tan basura como spirtiumbet ay muchos y si con esas imágenes no pueden con ellos entonces ustedes no son lo suficiente capaces para solucionar nada gracias

Thank you very much, elzumbado13paz, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Sportiumbet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear elzumbado13paz,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from Sportiumbet Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

Additionally, I want to be transparent that Sportiumbet Casino currently has a poor track record in addressing player complaints. While this means the likelihood of a favorable response may be limited, I have reached out to their official support team through available channels to request assistance with your issue. I am awaiting their reply and will keep you informed of any updates.

Thank you for your understanding and patience throughout this process.

Best regards,

Kubo

I'm no longer interested in the casino being able to charge you double, thanks.

Ya no me interesa que se pueda el casino el carma se lo va cobrar doble gracias

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear elzumbado13paz,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

I understand this is not the outcome you were hoping for, and I truly regret that we couldn't provide a more satisfactory resolution. However, there is still a course of action available to you. You may consider filing an official complaint with the Dirección General de Juegos y Sorteos via the following link: http://juegosysorteos.gob.mx/es/Juegos_y_Sorteos/Quejas

As the official regulatory authority, they may have more tools at their disposal to assist you. For guidance on how to properly submit your complaint, you can also refer to this page: https://casino.guru/submitting-complaints-to-regulators

If you need assistance with submitting the complaint or if you receive any updates from the regulator, please don’t hesitate to reach out to me at jakub.m@casino.guru.

I'm truly sorry we couldn’t be of more help in this case, but please know we're here if anything changes.

Best Regards,

Kubo