TikiTaka Casino - A conta do jogador permanece aberta apesar do pedido de encerramento.

Hello i have requested several times for my account to be closed. My emails have been ignored. I feel i have an issue with gambling so have tried to close down accounts. This casino is the only one im struggling to stop playing as my account remains open

Dear miltonjane09,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting support via live chat after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me so we may review whether the recipient of the messages is correct? Please share the information to my email at tomas@casino.guru
• Could you please advise when was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

I would recommend that you send another request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings TikiTaka Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to the email of support email (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have sent another email and cc you. I have reached out via chat several times and told i have to email my request.

I have been able to deposit 5th and 6th may 2025

Hello. My account has now been closed. Does it effect my claim

Thanks for the update.

Please forward the emails so that the full conversation chains are available and the recipients of the emails are identifiable. You can use the 'forward as attachment' option in Google on a desktop computer.

To forward an email as an attachment

1. On your computer, go to Gmail.
2. Next to each email you want to forward, select the checkbox.
3. At the top, click More. Forward as attachment.
4. In the "To" field, add recipients. ...
5. In the "Subject" field, add a subject.
6. Under the "Subject" field, write your message.
7. At the bottom, click Send.

Send the information to my email at tomas@casino.guru

I apologize for the inconvenience.

Looking forward to your reply.

Hello i have sent the emails

Thank you very much, miltonjane09, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of TikiTaka Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear miltonjane09,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from TikiTaka Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear TikiTaka Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons why the player's account remained open despite multiple self-exclusion requests and explicit statements indicating a gambling problem?

Your detailed response is essential to ensure a fair, responsible, and transparent resolution of this matter.

Thank you in advance for your cooperation and timely reply.

Best regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

hello i have received an email from tikkitaka. they have offered the full compensation i asked for. i have sent them my international bank details for payment today 4/06/2025. iwould like to thank you for your help because i got a negative response from them prior your help. thanks again. jane

Dear All,

We would like to sincerely apologise for the inconvenience and distress caused by this case.

We can confirm that an agreement has been reached via email, and the compensation is expected to be successfully processed today. The transaction has already been scheduled, and we truly hope the funds will reach the customer shortly.

Once again, we are genuinely sorry for the delay and the experience overall — it was never our intention for things to take this long, and we truly appreciate the patience and understanding shown.

Kind regards,

Tikitaka team

Dear TikiTaka Casino,

Thank you for sharing such a great news!

Dear miltonjane09,

Thank you for your update. Could you kindly confirm whether the refund has already been processed and successfully received on your end?

Dear TikiTaka Casino,

Could you please explain the discrepancy of £20.83 in the refunded amount?

Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear miltonjane09,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kubo