WikiLuck Casino - O saldo da conta do jogador foi excluído.

Hello. I topped up my account with €200 yesterday evening around 9 p.m. I had a total of €700 with the bonus (€200 real money, €500 bonus). I played a bit and got my balance up to €1,000. I logged out and logged back in today to continue playing, and then I received a notification that everything had been deleted for no reason. Support told me they'd get back to me, but nothing's happened.

Hallo. Ich habe gestern abend gegen 21 Uhr 200€ mit einem Bonus aufgeladen. Hatte insgesammt mit dem Bonus 700€ ( 200 € Echtgeld 500 € Bonus ). Habe ein bischen gespielt und bin mit dem Guthaben bis 1000€ hochgekommen. Habe mich ausgeloggt und mich heute wieder eingeloggt um weiter zu Spielen und habe dan eine Benachrichtung erhalten das alles Gelöscht wurde ohne Grund. Der Support hat mir gesagt die melden sich bei mir aber da tut sich ncihts

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a link or a screenshot of the bonus you activated and played with?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

When was the last time the casino customer support communicated with you regarding the confiscation of your balance?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear hueseyinaslaner43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru