WinSpirit Casino - A retirada do jogador foi adiada.

from the first 16/4 i had a withdrawel for 1700 and it was suceccfull and everything then the next day i went in to the account and the money was in my casino account and i was totaly mad!!! And i asked then what happend and they told me it was

technical reasons and because of that i lost 700 euro and that was with the 16/4 because at first i had 1700euro and my withdrawl was sucessful but from the 17/4 iam waiting for 1000euro

I’m very disappointed with my experience at WinSpirit Casino. I requested a withdrawal over [insert time frame, e.g., "two weeks ago"], and I still haven’t received my money. I followed all their verification procedures and provided the necessary documents, but there’s been no update or clear communication from their support team.

Every time I contact customer service, I get the same generic responses, like "your request is being processed" or "please be patient." It feels like they’re just stalling. A legitimate casino should not take this long to process a withdrawal, especially when deposits are instant.

I’m starting to feel like I’ve been scammed. I would advise anyone thinking of playing here to be very cautious. Until they resolve my issue, I won’t be recommending WinSpirit to anyone!

Dear mulattis,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you have made any successful withdrawals from this casino before?

Am I correct in understanding that there is currently one pending withdrawal request in your casino profile?

Have you made sure to select a payment method for your withdrawal that you used for depositing in the past?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

thanks for the answer!

No, I have not made any withdrawals before.

yes that's right I have been waiting for my withdrawal of 1000 euros since 17/4.

I took the withdrawal method they told me to withdraw to which was bank transfer.

Yes, I have passed all kinds of verifications with them.

Yours sincerely Samira

Hej,

tack för svar!

Nej jag har inte gjort något uttag tidigare.

ja det stämmer jag har väntat på mitt uttag på 1000 euro sedan den 17/4.

jag tog den uttagsmetoden dem sa till mig att göra uttag på vilket var banktransfer.

ja jag har klarat alla sorts verifieringar hos dem.

mvh Samira

Now it has again canceled my withdrawal today that I have been waiting for since 5/17 and it again says that there are technical problems I have sent everything it has requested the question is will I get my money?

Now I have made a withdrawal again but it feels like this is a very unserious casino!

nu har den återigen avbrutit mitt uttag idag som jag har väntat på sedan den 17/5 och den säger återigen att det är tekniska problem jag har skickat allt den har begärt frågan är om jag kommer få mina pengar?

nu har jag gjort uttag igen men känns som om detta är ett väldigt oseriöst casino!

Could you please forward me the communication between you and the casino’s customer support regarding the cancellation of your withdrawal request? You can either send it to veronika.f@casino.guru or post screenshots here.

Additionally, has the casino informed you of any steps you can take to prevent your withdrawal requests from being canceled?

Hi, I tried to withdraw again after but there was a lot of trouble and then I got so angry that I lost everything 🙁.

But thanks anyway.

Hej försökte göra uttaget igen efter men blev en massa strul sen blev jag så arg så jag förlorade allt 🙁.

Men tack ändå.

Thank you for the update. We’re very sorry to hear that your winnings were lost. Unfortunately, once the funds have been played and lost during regular gameplay, we’re no longer able to intervene or assist in recovering them.

We understand that unclear withdrawal limits and delays in support responses can be frustrating, and we encourage all casinos to provide transparent and timely communication. That said, based on the current status of your case, we must close this complaint.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru Team