Wazamba Casino - O jogador enfrenta problemas com cancelamento de bônus.

Hi,

I opened an account and received a bonus and after 1 day my bonus was canceled and the live chat only answers nonsensically that it doesn't matter when the bonus is activated and even if it is activated after 20 days, then after 10 days expires, which is absolute nonsense.

Because if I don't activate a bonus I can't play with any money, how is a bonus supposed to expire without money haha.

I also sent an email to the company.

I've never seen anything like this before...

I hope you can help me.

Best regards

Farin M***

Hi,

ich habe ein Konto eröffnet und einen Bonus erhalten und nach 1 Tag wurde mein Bonus storniert und der live chat antwortet nur unsinniges, dass es nicht drauf ankommt wann der Bonus aktiviert wird und der selbst wenn er nach 20 Tagen aktiviert wird, dann nach 10 tagen abläuft, was absoluter schwachsinn ist.

Denn wenn ich keinen Bonus aktivere kann ich ja mit keinem Geld spielen, wie soll da bitte ein bonus ablaufen ohne geld haha.

Ich habe ebenfalls eine Email an das Unternehmen gesendet.

So etwas habe ich ja bisher noch nie gesehen ....

Ich hoffe Sie können mir helfen.

Mit freundlichen Grüßen

Farin M***

Dear fescherurlaub,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which exact bonus you received and activated?
• Have you deposited any real money into your casino account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear fescherurlaub,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.