Avaliação do mikaxx

Casino Guru

Queremos que os jogadores compreendam o jogo.

há um anoOriginalTradução
Seriously...I came across a lot of casinos and I can just say that the verification and payout went smoothly like nowhere before. I was verified in a few minutes, asked for a payout and the money arrived on my bank account in minutes. All over less than 1 hour.

The money: I made some winnings, ie quadrupled my deposit...and still no problem.
Ler maisLer menos
  • very smooth verification process
  • very quick payout
  • very friendly support
  • nothing so far :)
há um anoOriginalTradução
I played at Cyberbet a while ago and closed down my account due to gambling addiction. They continued to send me marketing emails...thats stopped eventually.

A year or so later they started to send me marketing emails again and I clicked on one. I was able to log in with another email (looks like I had two accounts) and lost some money. I then asked to close down my account due to gambling addiction and they left it open for another day...and I was able to lose even more money.

So overall they do not care much about player safety.

Also they offer their service to Germany = illegal.
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  • Took knowingly money from an addicted player and refuse to repay
  • Send marketing messages to an addicted player
há um anoOriginalTradução
As Casinoguru wrote..."it is all about their intentions"...

I opened an account, lost a bit of money and asked for an account closure. No answer since a week. Account is still open. So I wrote them that "I am addicted"...still no answer and account stays active.

I would not trust that casino at all.
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  • does not close the account despite gambling addiction
há um anoOriginalTradução
AVOID!

I played at the casino for a few days, mainly sports.

1. Unfair practices
When I was up a few hundret Euros they banned me from single bets "as per company decision". They never told me why, but the idea is clear:
a. Player can use the casino (where we all lose)
b. Player has to take higher risks, ie multi bets to play

So I used multi bets and lost a fair amount to end up in minus again. I then paid out the rest...

2. Illega offering?!
Also I read here at casinoguru that they do not accept players from Germany. So I asked them and they said: "This must be some mistake because we accept customers from Germany, please excuse us for this misunderstanding. I can assure you that there is no problem with accepting customers from Germany."

Now I found out that is is indeed a big problem as they do not have a license for the German market! So they are illegal.

3. Never received any bonus
It says "50% bonus for your deposits with your bank account." - I never received any bonus. The bonus site was always empty. I asked them and they told me I had a welcome bonus and a 2nd deposit bonus. They told me after they banned me from single bets and that I lose them if I pay out the rest of my money. As they banned me from single bets I was not interested to lose the rest of my money too.

So overall: I think pretty unfair. Clearly, if you are willing to lose all your money you can play here. But banning someone from single bets just after a few Euros up clearly shows the intention of the bookmaker: Winners are not welcome!

AVOID!
Ler maisLer menos
  • payout after 3 days..that was good
  • Unfair practices: they banned me from single bets
  • Never received my bonusses
  • Thes are illegal in Germany and told me "it is not a problem accepting players from Germany"...thats wrong
BetPlays Casino
há um ano
Hello BetPlayer,

We will need your account ID , in order to verify your complaint.
há um anoOriginalTradução
Estou esperando meu pagamento há quase 4 dias... o primeiro pagamento foi muito rápido. Isso me fez depositar mais e pensei: ei, está tudo indo muito bem. Agora estou constantemente parado. Típica tática de adiamento na esperança de não pagar a quantia, mas jogá-la fora... tudo conhecido. Uma pena.
Traduzido automaticamente:
ZotaBet Casino
há um ano
Hello there, Mikaxx!

Thank you for bringing to our attention your recent experience with our casino. We deeply apologize for the delay in your payout, and we understand the frustration that this can cause, especially after having a positive experience previously.

We understand your concerns about the possibility of stalling tactics being used to discourage payouts, and we want to assure you that this is not our intention. We can assure you that any delays are not deliberate and can happen due to various factors such as verification checks or technical issues.

We would like to ask you to contact our support team so that we can investigate your case. Our team is always available to assist you with any queries or concerns that you may have.

We appreciate your feedback and hope to have the opportunity to restore your faith in our casino.

Have a nice rest of the day.

With Love,
ZotaBet team
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