Olá, perguntei novamente no bate-papo hoje e copiei o histórico do bate-papo porque você não recebe um log de bate-papo deste cassino posteriormente por e-mail. Espero que você ainda possa usá-lo... Mas devo dizer que sempre recebi respostas desse tipo quando perguntei no chat. Parece que os agentes de suporte têm uma resposta padrão para essas solicitações para que as pessoas sejam atendidas rapidamente...
Mas veja por si mesmo, aqui está o histórico do chat:
Histórico de bate-papo de 29 de novembro de 2022 por volta das 2h (CET)
"Precisa de algo? Nossos representantes de atendimento ao cliente terão prazer em ajudá-lo."
Meller79:
Olá, por que meu pagamento não foi iniciado?
Frank:
Ei
Meller79:
Olá
Frank:
Bem-vindo ao nosso cassino
Meller79:
você pode, por favor, verificar o que há de errado com meu pedido de retirada não sendo processado? obrigado
Frank:
deixe-me ver
Meller79:
obrigada
Frank:
Como posso verificar, seu saque foi escalado com prioridade e já entrou em nossa fila de saques
Frank:
Você pode esperar os ganhos em breve agora
Frank:
Você será notificado assim que os fundos forem liberados do nosso lado
Meller79:
Me desculpe, mas eu ouço essa resposta toda vez que pergunto aqui no chat...
Frank:
Você pode esperar em breve agora Daniel
Meller79:
Já se passaram mais de 6 semanas desde o meu pedido...
Frank:
Pedimos desculpas pelo atraso
Meller79:
Certo, mas por que está demorando tanto?
Frank:
Como posso verificar agora, seu saque entrou na fila para processamento de saque
Meller79:
Não que eu volte a perguntar daqui a uma semana e depois diga que ainda faltam alguns documentos, etc.
Frank:
Sua verificação de identidade já foi concluída
Frank:
Nenhum documento pendente é exigido de você
Meller79:
bem, deixe-me surpreendê-lo...
Frank:
Por favor elabore?
Meller79:
Agradeço pelo seu incômodo e desejo-lhe uma boa noite, pelo menos é noite aqui na Alemanha agora...
Frank:
Tenha uma boa noite
Frank:
Cuide-se e fique seguro!
Meller79:
Você também boa noite
Frank:
🙂
Fim do histórico do chat Crazy Luck Casino
Marquei as respostas sobre o status do processo KYC em itálico e sublinhado.
Meu Deus Daniel M***
Hello, I asked again in the chat today and copied out the chat history because you don't get a chat log from this casino afterwards by e-mail. I hope that you can still use it... But I have to say that I always received answers of this kind when I asked in the chat. It seems like the support agents have a default response for such requests to get people through quickly...
But see for yourself, here is the chat history:
Chat history from November 29, 2022 around 2 a.m. (CET)
"Need something? Our Customer Service Representatives will be happy to help you."
Meller79:
Hello, why is my payout not initiated?
Frank:
hey
Meller79:
Hello
Frank:
Welcome to our casino
Meller79:
can you please check what is wrong with my withdrawal request not being processed? thanks
Frank:
let me check
Meller79:
Thank you
Frank:
As i can check your withdrawal was escalated on priority and has entered our withdrawal que already
Frank:
You can expect the winnings soon now
Frank:
You will get notified once funds gets released from our end
Meller79:
I'm sorry, but I hear this answer every time I ask here in the chat...
Frank:
You can expect it soon now daniel
Meller79:
It's been over 6 weeks since my request...
Frank:
We apologize for the delay
Meller79:
OK, but why is it taking so long?
Frank:
As I can check now your withdrawal has entered in que for cashout processing
Meller79:
Not that I'll ask again in a week and then it says that there are still some documents missing, etc.
Frank:
Your identity verification is already completed
Frank:
No pending documents are required from you
Meller79:
well ok, let me surprise you...
Frank:
Please elaborate?
Meller79:
I thank you for your trouble and wish you a good night, at least it is night here in Germany right now...
Frank:
Have a good night
Frank:
Take care and stay safe!
Meller79:
You too, good night
Frank:
🙂
End of chat history Crazy Luck Casino
I have marked the answers on the status of the KYC process in italics and overlined.
Mfg Daniel M***
Hallo, habe heute erneut im Chat nachgefragt und habe den Chatverlauf einmal herauskopiert, da man von diesem Kasino kein Chatprotokoll im Nachhinein per E-Mail übermittelt bekommt. Ich hoffe, dass man es dennoch gebrauchen kann... Ich muss aber dazu sagen, dass ich bei meinem Anfragen dort im Chat, jedesmal Antworten in dieser Art erhalten habe. Es scheint so als hätten die Supportagenten für solche Anfragen ein Standardantworten, um die Leute schnell abzufertigen...
Aber seht selbst, hier der Chatverlauf:
Chatverlauf vom 29. November 2022 gegen 2 Uhr (MEZ)
"Need something? Our Customer Service Representatives will be happy to help you."
Meller79:
Hello, why is my payout not initiated?
Frank:
Hii
Meller79:
Hello
Frank:
Welcome to our casino
Meller79:
can you please check what is wrong with my withdrawal request not being processed? thanks
Frank:
Let me check
Meller79:
Thank you
Frank:
As i can check your withdrawal was escalated on priority and has entered our withdrawal que already
Frank:
You can expect the winnings soon now
Frank:
You will get notified once funds gets released from our end
Meller79:
I'm sorry, but I hear this answer every time I ask here in the chat...
Frank:
You can expect it soon now daniel
Meller79:
It's been over 6 weeks since my request...
Frank:
We apologize for the delay
Meller79:
OK, but why is it taking so long?
Frank:
As i can check now your withdrawal has entered in que for cashout processing
Meller79:
Not that I'll ask again in a week and then it says that there are still some documents missing, etc.
Frank:
Your identity verification is already completed
Frank:
No pending documents are required from you
Meller79:
well ok, let me surprise you...
Frank:
Please elaborate?
Meller79:
I thank you for your trouble and wish you a good night, at least it is night here in Germany right now...
Frank:
Have a good night
Frank:
Take care and stay safe!
Meller79:
You too, good night
Frank:
🙂
Ende Chatverlauf Crazy Luck Casino
Die Antworten zum Stand des KYC- Prozess habe ich in kursiv und überstrichen markiert.
Mfg Daniel M***
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