DrueckGlueck Casino - O depósito do jogador não foi adicionado ao seu saldo do cassino.

I deposited with Bitcoin at drückglück about 1 year ago. It was an amount of around € 350.

It was debited from my wallet at coinbaise, but never credited when I was lucky. I contacted the support team several times. (e-times / chat) all possible variants I even delivered evidence that it was debited from my Coinbase account. The answer from drückglück was, we will check it and get in touch with you.

I never got the money credited, and never against what was heard of luck

Ich habe vor ca. 1 Jahr bei drückglück mit Bitcoin eingezahlt. Es war ein Betrag von ca. 350 € .

Von meinem Wallet bei coinbaise wurde es abgebucht, aber bei drückglück nie gutgeschrieben. Mehrfach habe ich mit dem Support Team Kontakt aufgenommen. ( e-mal/ Chat ) alle möglichen Varianten ich habe sogar beweise geliefert das es von meinem Coinbase Konto abgebucht worden ist. Die Antwort von drückglück war, wir werden es überprüfen und melden uns bei Ihnen.

Ich habe das Geld nie gutgeschrieben bekommen, und auch nie wider was gehört von drückglück

Dear Player,

Thank you for contacting Casino Guru and bringing the issue to our attention. I’m sorry to hear about your negative experience. Could you please upload all the evidence you have, including the conversation with the casino regarding the issue?

Best regards,

Peter

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.