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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Respostas às reclamações por Petronela Kontos

Português
Thank you very much, Ruben, for providing all the necessary information. I wi... há um minuto
How many days ago you've requested the withdrawal, please? há 3 minutos
As the problem has been successfully resolved, we will now close the complain... há 6 minutos
Thank you very much, shyam, for the update. Do I understand correctly that yo... há 9 minutos
Please understand that KYC is a very important and essential process, during ... há 11 minutos
Could you please forward your bank statement showing the dispute transaction ... há 15 minutos
So the money from the first 400% bonus was received, correct? Could you pleas... há 19 minutos
Let's wait and see. I will check back with you on Thursday. há 29 minutos
As the problem has been successfully resolved, we will now close the complain... há 33 minutos
Thank you, Taylor, for your reply. We always recommend contacting authorities... há 34 minutos
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