há 2 anos
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1Bet Casino - discussão geral
há 2 anos
At the moment, a fairly large lawsuit is starting to unfold against 1bet Casino, however, in order to start the lawsuit, it would be essential for the casino to send me a copy of our chat conversations. In the last three weeks, I have requested copies of messages more than 10 times in total. They would be required by law to release copies of the messages. The chat says that the relevant department is working on it, but this is clearly a lie. By e-mail, the support does not respond to a single letter in the meantime.
In addition, I would have the right to know what happens to the amount on the account and what the payment method is if I want to cancel my account. I haven't heard back in three weeks. There is nothing about it in the terms of the contract. If I cancel my account, then according to the GDPR they should also delete my data, I would no longer be able to manage it, so the account will be closed and I will not be able to pay out the amount every week.
I would like to finally receive a copy of the messages and get an answer to a question not detailed in the terms of the contract
Does anyone know which authority to turn to in this regard?
há 2 anos
Hello,
I tried to access the site to find out where it is licensed but was not successful.
To be honest, this casino currently has a reputation 0,0 out of 10, check it here, and has solved only 1 complaint in total.
Well, it actually does not seem pretty good. Feel free to submit the complaint here.
há 2 anos
I filed a complaint, but unfortunately Petronella was scammed by the casino. The casino copied a correspondence that is one day earlier than the relevant one. Nevertheless, the case was closed and not reopened. And when I want to submit a new case that 1bet has not issued the correspondence for almost a month, my complaint is deleted from the Casino Guru page.
há 2 anos
Hello there,
your complaint is visible, you can find it here.
Do you have the relevant correspondence, please? If so, I guess that this is a good reason for the reopening.
há 2 anos
Hello Radka,
I submitted two more cases regarding the 1bet casino, but both were deleted without any meaningful information.
Another case:
Petronella closed the case because the 1bet.com casino copied a message from the VIP account manager. However, the message is a day earlier than when I requested to close the account. In accordance with the terms of the contract, I requested the account to be closed on 1bet chat. That didn't happen. The casino abused my gambling addiction. I have requested copies of the messages on several occasions. So far, the casino refused to give a copy of the chat correspondence. They don't answer and have been banned in the meantime.
há 2 anos
Hello Radka,
I submitted two more cases regarding the 1bet casino, but both were deleted without any meaningful information.
Another case:
Petronella closed the case because the 1bet.com casino copied a message from the VIP account manager. However, the message is a day earlier than when I requested to close the account. In accordance with the terms of the contract, I requested the account to be closed on 1bet chat. That didn't happen. The casino abused my gambling addiction. I have requested copies of the messages on several occasions. So far, the casino refused to give a copy of the chat correspondence. They don't answer and have been banned in the meantime.
há 2 anos
Hello,
I find it hard to believe. We usually do not delete complaints unless the player behaves inappropriately or the case is identical to those previously submitted.
Allow me to ask you again: Do you have the relevant correspondence, please? The first one you have mentioned several times now?
If so, I guess that this is a good reason for the reopening.
há 2 anos
My lawyer wrote the following letter, to which, of course, no reply was received. We would be especially happy if the case were reopened, as 1bet seems to only respond to CasinoGuru.
Bellona NV
Attn: Management
Heelsumstraat 51 E-Commerce Park
Curaçao
September 28, 2022
Helmeczi / Bellona NV
L.s.,
On behalf of client Krisztián Helmeczi I request your attention for the following.
Client had an account at the online casino 1bet.com. This site is operated by your company and acts under the license of Antillephone NV.
The casino made misuse of the gambling addiction of client which make him lose over HUF 100 million.
On numerous occasions client asked copy of the chat correspondence between the casino and him. (Annex)
So far, the casino refused the give copy of the chat correspondence.
On behalf of client I hereby demand copy of the chat correspondence between the casino and client as from August 26, 2022 and today.
We expect copy of the correspondence not later than 5 days from now.
Awaiting your reply.
Sincerely yours,
R. Bijkerk
há 2 anos
I still think that you should focus on providing the missing conversation.
I'm sorry, but I'd say this is a very important piece that is still missing.
Editado pelo autor há 2 anos
há 2 anos
After a long time, we received a copy of the correspondence. The only problem is that the mail was forged. :)
Who would have thought...
Of course, we filed a police report.
1bet.com also cheats its own lawyers.
I am attaching an excerpt from the letter sent by my lawyer.
There are many cases against them, they have damaged customers with millions of dollars. In addition, it turned out that in several cases the amount paid did not arrive directly to them, but to Chinese webshops (we have proof of it), which is a classic example of money laundering.
1
há 2 anos
Sadly,
I can hardly comment on this. Trying to make a forgery is stupid and dishonest, still, it's not up to us to get involved at this level. Furthermore, nobody should play in a "casino" with a reputation of 0.
Let your cause be successful.
Editado pelo autor há 2 anos
há 2 anos
Update:
We filed a complaint against Bellona NV. I have a very good lawyer who specializes specifically in Curacao casino scams.
There are a lot of complaints against Bellona NV, it's a wonder that sites like CasinoGuru and Askgamblers don't have all their casinos banned.
1
há 2 anos
Hello,
we can't ban any casino, because we are not an official authority, you see?
Instead, we chose to provide honest reviews, so players like you can avoid dangerous online casinos.
May I know whether you had checked the casino review, complaints, or user reviews anywhere on the net before you decided to play on such a site? 🤔
I see this precaution as more effective than suing such companies afterward. Just my point of view 🙂
há um ano
Hello,
I was thinking of this page:
https://casino.guru/blacklist
Other Bellona NV casinos are listed on it, but 1bet.com is not.
Yes, I checked the casino before. Unfortunately, I only heard about Casino Guru after reading about the complaint handling.
The Hungarian-language pages were praised, but it turned out that most of them were paid PR articles. Also, I checked on Trustpilot, but in the meantime it also turned out that they pay 5 euros for positive reviews.
Before, I only played on big sites, I didn't know that there are medium-sized casinos that don't respect their own terms and conditions and even commit forgery.
há um ano
Hi!
you can try this contact.I previously reported the HOT.BET (Bellona NV) casino here.
Director Legal and iGaming Compliance.
cindy.drommond@the-emgroup.com
Name:Cindy Drommond
Editado pelo autor há um ano
há um ano
Oi!
Vejo que você também é húngaro. Li sua reclamação. Encontramos um advogado em Curaçao, ele está atualmente cuidando do nosso caso, também há outro húngaro que também tem o mesmo problema que você. Atualmente, existem 5 processos contra Bellona apenas com este advogado. Já apresentei reclamação ao grupo EM, desde então veio o advogado de Bellona.
Já estou na fase em que registramos um boletim de ocorrência em Curaçao por falsificação, porque embora tenha recebido uma cópia da correspondência, ela foi falsificada da última maneira suja. Agora estamos tentando fazer com que o Zendesk (o operador da plataforma de chat) diga que esta não é uma cópia autêntica.
Atualmente, nem VANEPS (escritório de advocacia de Bellona), Antillephone (eles são os titulares da licença master), nem as autoridades de Curaçao estão respondendo, então eu os denunciei às autoridades húngaras e maltesas de proteção de dados há uma semana.
A próxima rodada é registrar uma denúncia por lavagem de dinheiro, porque em vários casos o valor não chegou a Bellona NV, mas sim a lojas virtuais chinesas, e o valor não foi deduzido em euros ou dólares, mas em yuan chinês.
Se você acha que pode se juntar a nós, o advogado trabalha por uma taxa de sucesso.
Traduzido automaticamente:
1
há um ano
Oi.
Eu entendo sua situação. Obrigado por tentar ajudar. no entanto, também dei o meu caso ao cliente, e o Diretor do EM GRUP também está investigando o caso. Acho que vou esperar os resultados dos exames,
é óbvio que Bellona Nv. uma fraude e ceg desrespeitoso. porque a psicologia é usada pelos jogadores do jogo. se você ganhar de forma justa. fará de tudo para evitar o pagamento.
quanto a Penz Mosast, sei tudo sobre esta empresa. Vou te enviar o link para isso. que também pode ser do seu interesse,
https://casino.guru/hot-bet-casino-the-player-s-requesting-a-refund
Espero que consiga resolver seu caso. Desejo-lhe dedos ricos de sucesso
Traduzido automaticamente:
há um ano
Oi!
Feliz ano novo cheio de sucesso para você também!
Por acaso Roelof Bijkerk não é seu advogado?
Há quanto tempo o Em Group está investigando seu caso?
Traduzido automaticamente:
há um ano
Oi!
Muito obrigado!
Roelof Bijkerk não é meu advogado.
No dia 3 de outubro, entreguei meu caso diretamente ao Diretor do EM Grup.
Estou confiante de que poderei recuperar meus ganhos, pois o cassino anunciou há vários meses que recebi meu dinheiro pago de volta. mas ele nunca devolveu o dinheiro que paguei. e levou o meu prêmio também, 
aqui o cassino afirmou que devolveu meu depósito. já se passaram mais de 2 meses. mas infelizmente o cassino me enganou aqui também. e ele mentiu. BELONA NV. Ele nunca devolveu o dinheiro que pagou. é claro que Bellona NV Penzmosók são Fraudadores e Ladrões.
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há um ano
Hello, as I am reading your conversations here, I have nothing left but to wish you much success in solving your disputes. We would definitely appreciate if you could document on the forum how your cases are progressing and what it entails. You can easily start a new thread here on the forum regarding this topic to make everything clearer. I can then your current posts there later . Good luck and keep us informed please✨
Editado pelo autor há um ano
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