há 2 anos
If I may add personal advice, I would always check the casino's reputation and consider whether it is worth the deposit. I guess you did not do that, right? 🙁
What is the problem with your withdrawal, please?
1win Casino - discussão geral (página 17)
há 2 anos
It wasn't processed....now they asked me to undergo verification, all my withdrawals all in all is not upto $50, most casino will ask you to for verification after one reaches €2,500 but this one is different.
I asked the casino's support if they'll allow me verify before playing but they said it wasn't necessary!
Editado pelo autor há 2 anos
há 2 anos
Your last sentence makes me curious. I experienced something similar, but it wasn't in an online casino, but a sports betting company. I believe that if the casino refuses to verify you, then it's not safe to make the deposits there, because you never know if they come up with some strange reasons why they don't want to pay out your winnings.
I wouldn't play in a casino that refused to verify my account tbh.
há 2 anos
Ohh 😱
I never thought I will face such issues, I withdrawn 2 times and it was very swift!
But this time they denied me!
há 2 anos
Damn, just provide them everything they'll require and be patient. Anyway, based on the rating they have on our website, I'd be more careful about where you want to play. This casino doesn't seem to be a good choice.
1
há 2 anos
Alright sir, thank you!
há 2 anos
No news, good news, still, I was just wondering how are you faring with the withdrawal, any progress? 🙂
há 2 anos
Nothing yet, I sent them my document, they haven't replied yet!
há 2 anos
They've blocked the account,,they stated that I violated a rule!
há 2 anos
I gave them my documents, and now the account is blocked, they said I violated a rule governing multiple accounts, using automated software or not using the account for playing games!
Meanwhile I initially asked for verification because I got a second hand phone, I can't tell if someone had already registered with the phone,that was my reason for asking them to verify my account and I was told it wasn't necessary....fortunately I got 2 successful withdrawals with low amounts, now that it is $35+, they now suggested that I should undergo verification....this is definitely not a good behaviour!
há 2 anos
Well,
it is not so rare that the KYC is triggered by a certain amount, so the casino does not have to verify each player asking for lower sums, especially during holidays when lots of employees are on vacation.
When it comes to creating multiple accounts, the casino should decide whether you gained an unfair advantage over them by creating these accounts.
When it comes to the forbidden software usage or any related matters, the casino should present some proof, I'd say.
If you feel you have not done anything wrong or against rules, submit a complaint. We may be able to help you or explain what you should avoid in the future.
há 2 anos
Thank you so much, I had laid a complaints.
há 2 anos
Hello, I can see it right here🙂.
Now just give the complaint team some time to advance through the situation, it's good that you'll send all related communications by email, it usually helps a lot with the advancement, especially in the beginning.
I wish you luck with this one 🤞
há 2 anos
fiz cadastro no jogo 1win, depositei 30 reais, joguei norma e ganhei, o problema esta na retirad do valor fiz o cadastro com meus dados corretos por abertura com meu email e depois da conta aberta esta um email errado e um nunmero de tefone errado do pais da Russia e email houpmm@1win.xyz, e nao consigo mudar e o pessoal do suporte nao ajuda
há 2 anos
Hello, unfortunately, this casino has bad reputation by Casino Guru as you can see here and is even blacklisted. I am sorry but I think it was not a good choice. Please always check casino before you going to play somewhere. Let's see how will your complaint develop. I wish you a good luck.
há 2 anos
fiz cadastro no jogo 1win, depositei 30 reais, joguei norma e ganhei, o problema esta na retirad do valor fiz o cadastro com meus dados corretos por abertura com meu email e depois da conta aberta esta um email errado e um nunmero de tefone errado do pais da Russia e email houpmm@1win.xyz, e nao consigo mudar e o pessoal do suporte nao ajuda
há 2 anos
Hi there,
I found the issue quite interesting - in a negative manner of course. Am I assuming correctly that, the details you'd like to change are not the ones you put in while previously registering on the site, so you want to put in the correct ones again?
há 2 anos
sim quero trocar os dados, o meu correto e nao o que esta la e o qual eu nao coloquei
há 2 anos
´Well,
I'm eager to see how your complaint develops, can you prove that the data were changed? I mean did you make a screenshot with the original data you registered with? This may sound like a silly question though because I would not do that without a reason myself. So, it is just an idea.
há 2 anos
nao, realmente nao fiz print na hora do meu cadastro, pois nao imaginei que nao ia registrar com meus dados originais, nao sabia que ia dar problema, tanto é que nao recebi nenhum email sobre abertura de conta desde o comeco pois nao é meu email que esta la, e nem meu telefone, mas o interessante que meu login entra normal no meu celular
há 2 anos
Hello, this is really a very unusual situation. Let me think loud for a moment. Isn't it possible that there is someone in their database with the same name as yours but with different details such as email and phone? Well, that was a rhetorical question, though. We'll see what our colleagues come up with. I definitely don't want to blame anyone, but the fact that player find foreign data on her/his account seems very strange. The casino should at least try to communicate with you regarding the issue and try to find out where the mistake happened and not answer just with a few negative words I think.
Editado pelo autor há 2 anos
