há 7 meses
Escrevi para o suporte e eles me disseram que não eram responsáveis... Preciso que eles me devolvam o dinheiro que ganhei.
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1win Casino - discussão geral (página 46)
há 7 meses
Então eles não dão respostas e eu tenho todos os meus requisitos atualizados.
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há 7 meses
It seems that the withdrawal is still pending. If they don't tell you more about it, it's probably not quite what players expect, but sometimes you have to be a little patient.
What payment method did you use for the withdrawal? Have you already been verified?
há 7 meses
Ainda não recebi resposta, ainda estou esperando. Acho que eles fizeram vista grossa e me deram um golpe. Ainda não responderam. Usei o pagamento móvel e solicitei o saque no dia 18 de agosto.
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há 7 meses
Well, we give casinos 14 days to pay the player, so I would try to hold out even though I know it's not pleasant.
If the casino doesn't respond and you don't get your money, then we'll try to help you.
Do you think you can hold out?
há 7 meses
Preciso de uma resposta. O 1win é o pior site de apostas para jogar, e é por isso que tem uma reputação tão ruim. Você pode me ajudar a recuperar meu dinheiro? Por favor.
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há 7 meses
I think I answered your question in my previous post. Try to hang in there, because our team gives the casino 14 days to pay out the money, and if nothing happens, we will try to help.
há 7 meses
You are welcome. 🙂
I believe you will have positive update.☘️
há 7 meses
Nada me cai...
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há 7 meses
Wait a few days and then feel free to file a complaint, or if you feel that nothing is happening, feel free to file it now.
há 7 meses
Bom dia, nada aconteceu ainda, e preciso do dinheiro agora. Já faz mais de duas semanas.
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há 7 meses
So have you thought about filing a complaint as Jaroslav suggested?
há 7 meses
Oh, it does not look very convenient, is that so? Did you file the complaint as Jaro has suggested? It was a good idea, if you ask me.
há 7 meses
Sim, fiz tudo o que me pediram e nada. Você pode me ajudar agora?
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há 7 meses
Eu fiz tudo o que me disseram
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há 7 meses
Well, I could not find any complaint of yours. Did you use this: https://casino.guru/complaints/create ?
That's the suggestion for you—the help we offer.
há 6 meses
I registered an account yesterday and I was sent a verification link which I successfully verified and was able to withdraw my funds yesterday. Today, I got another verification link from your team and I thought it was normal so I decided to do the verification for a second time. Few hours later, I got an email from the team that my accout has been disabled and I find this very hard to comprehend. I am attaching to this message evidence from the verification request made today and yesterday and the results from both verification as well as the different links sent to me. Can you please assist me? Their email team js taking forever
há 6 meses
Hey, I’m not affiliated with the casino, but I can try to help. It’s definitely strange that you received two verification links, and even more unusual that your account was disabled after completing the second one.
Since you’ve already submitted a complaint, can you tell me if the casino has given you any explanation for the account closure? That information will be important to understand what happened and how to move forward.
há 6 meses
The casino quoted clause 9.7 that I have a duplicate account which I don't. Itrued to engage them on socials and they blocked me.
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