22bet Casino - discussão geral (página 12)

All her complaints are shut down by the tiredness of the players!!!

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Have you seen a complaint with a decision against Casino here?

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Dear users, I understand it is convenient to feel like you do. I truly get it. However, the situation is, from a practical perspective, a bit different from your feelings. If you want to help us prove the casino is not acting in good faith, it is indeed absolutely necessary not to lose the money in the first place. I understand that this is difficult, but it is the most important point to consider. Every time the player loses money, the casino can simply say, "We were about to release the money." Which means we are all done.

To prove any wrongdoing, we need your assistance and a significant amount of time to confront all the actions taken by the casinos. It is frustrating and a long process, but this is how it is.

Our system is based on awarding casinos with black points for every unresolved case; the amount is based on the disputed amount. When the money is lost willingly, the disputed amount is zero. Yet we have been discussing how to at least partially bring dela tacticts on the table, because we know how you feel. However, each case is considered separately at the beginning, so please make sure not to play out anything.

Every system has its flaws, but we hear you.

Hi, I wish everyone well...😅I have to inform you all, unfortunately, about a bad experience with Casino 22Bet 🤮

You can deposit with your head not your head...😬But when you want to withdraw your winnings, that's not it... Withdrawals are rejected without giving a reason and conversations with management are just learned parroting 🤮Disgusting!!! Seriously stay away from such a Casino. It looks good but appearances are really deceiving... Scammers...nothing more

Good luck to everyone 🍀

Ahoj ,přeji všem ať se to točí...😅Musím vás všechny informovat, bohužel o špatné zkušenosti s Casino 22Bet 🤮

Vkládat může člověk hlava ne hlava...😬Ale když chce člověk vybrat výhru,to né...To se to zamítá výběry bez udání důvodu a konverzace s vedením jen naučené Papouškování 🤮Hnus !!!Vážně pryč od takového Casina .Vypadá dobře ale zdání opravdu klame ... Lumpové ...nic více

Hodně štěstí všem 🍀

Hi, I wish you good luck too, even though I see that you don't have it in this case.

Moving on to withdrawing money, how long have you been trying to get it? Did you have to verify or do you have no idea why it could be that they keep canceling your loans?

We give casinos 14 days to resolve this situation and if they fail to do so, then we can try to help if you still have money there.

Ahoj, tiež ti prajem veľa šťastia aj keď vidím, že v tomto prípade ho nemáš.

Keď prejdeme k výberu peňazí, ako dlho sa už snažíš ich dostať? Musel si sa overiť alebo netušíš prečo sa to mohlo udiať, že ti stále rušia v´ývery?

My kasínam daváme 14 dní na to aby vyriešili takúto situáciu a ak sa im to nepodarí, potom sa môžeme pokúsiť pomôcť ak tam teda peniaze ešte stále máš.

Hello,

I'm having a problem with 22Bet Casino. I deposited 2,400 PLN and managed to win 8,000 PLN. I requested a withdrawal, and a moment later, my account was blocked.

They informed me in chat that I had supposedly requested an account block a year ago due to a gambling problem. I didn't remember this, but I managed to create an account and make a deposit. They told me to request an unblocking via email.

In this situation, should I be paid out? Since I can't play, the system should block the registration or deposit, not just the withdrawal. I emailed them, but I haven't received a response yet.

Well, it is surely not easy to answer your question about whether you should be paid because this is a more complex situation, and it depends on many aspects, actually.

For example: Did you use the same credentials as you used at the previous account? Did you ask for the restriction for some period or indefinitely? Could the casino recognize you when you signed up again?

It really is not that easy, so you have done right that you submitted your complaint here. Our complaint team will investigate the whole situation, and only then will we see what can be done.

I have no idea if the casino should recognize me. I've never done verification, only now when withdrawing. They asked me to send confirmation from a doctor that I'm not addicted to gambling. As far as I know, they can't require such documents. I don't want them to unblock my account, I just want them to pay me the money because it still belongs to me. A complaint has been filed.

This is a bit of a complicated situation, so we really have to wait and see how the complaint will unfold.

May I just ask if you have provided the document they asked for, please?

No, I have not provided it.

The casino is requesting a medical certificate that is not mentioned in their Terms and Conditions, and I have never been medically diagnosed with gambling addiction.

That's why it should be easy for you to get the documents they're asking for, I believe.

Isn't it so?

It is always for the best to fully cooperate with the casino, you know.

But how exactly am I supposed to do that?

Should I go to a doctor and ask for a certificate just because a casino is requesting it?

A doctor surely cannot confirm or deny a gambling addiction without any prior diagnosis, treatment, or medical history.

I have never been diagnosed or treated for gambling addiction, so I don’t see how such a document could be legitimately issued.

Hello, I also understand this feels weird.

The casino support may have a reason for requesting the document, but I would also inform the mediator and have it reviewed through the complaint. From what I understand, the casino believes you requested account closure due to gambling addiction in the past. They may have certain expectations regarding the availability of a doctor's check given the circumstances.

From my perspective, your arguments make sense. So, let's get it thoroughly checked with the casino through the complaint.

Thank you for the clarification.

I understand that the casino may require additional documentation if I were requesting to reopen or continue using the account.

However, I am not asking for the account to be reopened — I am only requesting the withdrawal of the remaining funds.

For this purpose, identity verification should be sufficient.

I do not recall requesting a permanent self-exclusion, and I have no emails in my mailbox from last year confirming such a request.

If any account restriction was applied, it appears it could only have been done via live chat by a casino agent.

Even if such a request existed in the past, the previous account does not appear to have been fully verified.

I will wait for the mediator to review this with the casino through the complaint.

I appreciate your understanding. As I was trying to say, perhaps not very clearly though, I also find it kind of weird given the situation.

Perhaps saying that this could partially be a misunderstanding sounds far too simple, but considering you are asking for the funds to be withdrawn, I personally agree that KYC should be done, yet the check ruling out the gambling addiction you have never been diagnosed with well, I find it poorly fact-supported at best.

Please let me know how the matter develops further; I'd like to stay in touch to see what is about to happen.