The problem for now is that i cannot pass the verification process because thep keep coming up with different excuses. I send them a photo of the transaction of my deposit however they also ask me to send it in such a way that my name can be seen on the same document as well and my online banking app does not offer such a function so i am lost what i am supposed to do. I just want them to pay me the money i earned. But i think they are scam.
You are usually able to ask the bank for this kind of document, and they should send it to you in the PDF format, which most of the online casinos require.
The monthly statement is nothing uncommon to get, I believe.
Have you tried to ask at your bank, perhaps?
I have now managed to get that document and the verification is done now. I am waiting for my withdrawel to be accepted for 10 hours. However there is no news from their side. This withdrawal request seems to be going to take a lot of time.
That's good that you were able to get the account verified.
Please try to be patient and let us know whether you receive your money without any issues.
I have managed to get my money from the casino and after that i have made a second withdrawal request however even though they said that they did the transaction and even though it has been a couple of days my money is still not here. The first time they mailed me saying they made the transaction, it only lasted a couple of hours for me to get my money
Okay, and this time you also withdrew the same way, and how long exactly has it been going on? Sometimes patience is welcome and there is no need to be skeptical right away.
If it takes too long we will be here to try and assist.
So do you think you will keep a cool head and wait a while?
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Thanks for the cashback notice.
Peço ajuda para entender se você pode me ajudar.
Durante meses sem problemas, depois um saque de 1779 foi revertido pelo meu banco porque no cartão em que eu estava depositando via IBAN (Postepay) eu tinha atingido o limite para transferências do exterior.
O suporte da 22bet me informou que o saque havia retornado aos seus cofres e que em breve seria creditado de volta na minha conta.
Enquanto isso, eles bloqueiam meus saques e iniciam um processo de verificação via e envio todos os documentos até que me digam que o processo foi concluído com sucesso e que minha conta foi verificada
No dia seguinte minha conta é bloqueada porque eles alegam que eu tive problemas com jogos de azar no passado e que para reativá-la é preciso uma carta de um médico e especialista em patologias de vício em jogos de azar afirmando que eu não tenho vício em jogos de azar. Então, bem absurdo. (4 anos atrás eu pedi para eles fecharem uma conta antiga depois de uma grande perda..).
eles me dizem que meu dinheiro está na conta e que posso sacá-lo escrevendo para .
Pena que por dois dias ele não responde, escrevi para eles várias vezes mas nada... você acha que fui enganado e eles vão ficar com o dinheiro?
Hello.
I imagine you feel torn apart, and I find it quite hard to understand such demand from the casino. Even if you have been addicted, I think the casino is not in a position to send you to the doctor for confirmation. In a very opposite situation, an addicted player also does not need to possess an official health assessment to close the account for addiction.
I presume you already informed them by email that you wish your balance to be withdrawn, and now you're waiting for the response. I would also assume the casino hestitates to reopen your account, thus the medical request, even though withdrawing the money does not require your account to be reopen. Has anything so far suggested otherwise?
I know it is stressful, but give them a few more days to respond to your request. Keep us posted, please.
Aconteceu me o mesmo, passadonuns meses enviei email reabriram a minha conta para sacar o valor que la tinha e fecharam novamente logonqie foi processado o pagamento. Nesse aspeto foram justos comigo, em outros ainda estou a tentar resolver
Hey, did this happen to you? Apparently you don't have to fill in your age when registering at the casino then, do you? Unfortunately, I would say that casinos often do the verification only at the first withdrawal and sometimes not even then. Anyway, can you tell me more about this because I saw that you have a complaint, but not exactly about this problem.
I have a deposit problem
Player account number 1002941573 USER ID
(Please note that the account must be linked to the email you are contacting us through)
1- Date of operation (7/2/2025)
2- The time when the operation was completed at 4:48 am
3. The value of the operation is 5000
4- Sender number 01554164671
5- The phone number to which you sent the money (01114473092)
6- A clear copy of the deposit showing the phone number or account of the recipient in addition to the value of the deposit
Hello, is that what the casino asks you to do so they can look at the deposit that apparently was wrong and didn't arrive in your player account? Or did I misunderstand and there is some other problem? Feel free to let me know because you probably just copied some part of the conversation.
Alguém está lidando com meu caso em que o cassino violou os regulamentos?
Of course it is, but Veronika doesn't have the only complaint about you, so you'll have to endure. In the top right of the complaint you have a timer which the party has to answer, so patience will be welcome.
Yes sir these are the details of the deposit process that did not reach the account please help
And did you contact your payment processor if everything was good with your deposit?
Also what did the casino say about this issue? Do you have some conversation with them?
Este cassino é o maior golpe, pedi para fechar a conta em 2021, eles só me deram 3 opções, 1 mês, 6 meses e 1 ano, enquanto pedi para fechá-la permanentemente, enquanto a conta estava fechada, o cassino me enviou e-mails promocionais e publicitários, a conta foi reaberta sem que eu tivesse nenhuma informação ou desse meu consentimento, a conta nunca foi identificada, tenho todas as conversas com o cassino desde 2021 e todas as informações sobre os regulamentos que ele violou e solicitei o reembolso total do dinheiro depositado na conta, o cassino nunca responde e-mails e desliga na minha cara, então não consigo contatá-los
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