22bet Casino - discussão geral (página 7)

Isso é sério.

Na minha opinião, seria melhor esperar que todos os detalhes surgissem durante o processo de reclamação.

Eu pessoalmente prefiro não especular quando se trata de questões tão antigas e relacionadas ao vício em jogo. Espero que você não se importe.

E você entrou em contato com seu processador de pagamento para saber se tudo correu bem com seu depósito?

Fiz o depósito pelo site, não há meio de comunicação direto

E o que o cassino disse sobre esse assunto? Você tem alguma conversa com eles?

Quanto ao site infelizmente o tempo todo

Sua aplicação ainda está sob análise de especialistas, aguarde e nos analise mais tarde

Sabendo que o prazo máximo para o dinheiro cair na conta é de 24 horas e hoje já faz seis dias Número da apresentação Todos os comprovantes de depósito Por favor me ajudem a devolver meu direito

It really can't be done anymore, the 22bet casino is a scam, you need to tell me what I need to do to claim the money they took in violation of the regulations, they don't answer me, they send me ironic messages and hang up on me without me having any information for so many days about what will happen and what to do

Πραγματικά δεν γίνεται άλλο το καζίνο 22bet είναι απάτη πρέπει να μου πείτε τι πρέπει να κάνω για να διεκδικήσω τα χρήματα που απέσπασαν με παραβίαση τους κανονισμούς δεν μου απαντάνε μου στέλνουν ειρωνικά μυνήματα και μου κλείνουν το τηλέφωνο χωρίς να έχω κάποια πληροφορία τόσες μέρες με το τι θα γίνει και τι να κάνω

Hmm, então o cassino ainda está resolvendo isso, ou pelo menos espero que estejam de acordo com o que escreveram para você.

Dominika vai lidar com sua reclamação, mas as possibilidades em tais casos são frequentemente limitadas para nós. Bem, veremos se podemos ajudar você, mesmo que eu realmente quisesse.

Se você aprender algo novo, não deixe de me avisar.

Imagino que a espera esteja apenas fomentando emoções negativas, mas, como eu disse, a reclamação tem que progredir. Quando estiver claro como isso ocorreu, o momento adequado para tais perguntas chegará. Como você sabe, a reclamação é a fonte da resolução; o fórum não a gera. 🙏

I have sent all the information you have requested, the conversations with the casino, screenshots of the regulations that have been violated, and the evidence, and I have no information on whether I should send anything else or what else I should do?

Έχω στείλει ότι μου έχετε ζητήσει όλες τις πληροφορίες τις συνομιλίες με το καζίνο στιγμιότυπα με τούς κανονισμούς που έχουν παραβιάσει και τα αποδεικτικά και δεν έχω κάποια ενημέρωση αν πρέπει να στείλω κάτι άλλο η τι άλλο πρέπει να κάνω;

Tenho certeza de que você pode ler as instruções, embora já tenhamos explicado o cronômetro de reclamações para você:

Você tem que esperar até que o mediador analise seus e-mails e siga em frente, e é por isso que eu estava falando sobre esperar. Restam três dias. Você deve esperar.

I really can't understand what's going on. I've sent you all the proof that the casino violated the terms and regulations, that account identification was never requested, while the regulations state that account identification is required for transactions over 2000 euros, and that during the period that the account has been closed, even though the customer has requested it, no promotional or advertising messages should be sent. When I asked to close the account, the options I was given were 1 month, 6 months, and a year. I was not given the option to permanently close the account that I wanted.

Πραγματικά δεν μπορώ να καταλάβω τι γίνεται σας έχω στείλει όλες τις αποδείξεις πως το καζίνο παραβίασε τους όρους και τους κανονισμούς πως δεν ζητήθηκε ποτέ να γίνει ταυτοποίηση του λογαριασμού ενώ στους κανονισμούς αναφέρεται πως σε συναλλαγές πάνω από 2000 ευρώ επιβάλλεται η ταυτοποίηση του λογαριασμού όπως και ότι κατά την περίοδο που ο λογαριασμός έχει κλει6 ενώ το έχει ζητήσει ο πελάτης δεν πρέπει να στέλνονται προωθητικά και διαφημιστικά μηνύματα όπως και όταν ζήτησα να κλείσει ο λογαριασμός η επιλογές που μου δόθηκαν ήταν 1 μήνας 6 μήνες και ένας χρόνος δεν μου δόθηκε η επιλογή για το οριστικό κλείσιμο του λογαριασμού που επιθυμούσα εγω

I'm trying to find the licensing authority of 22bet to see if it has a license. I've been trying to ask the casino's customer service for help for 3 days. They tell me the casino's licensing authority and they avoid telling me and close the conversation. Can someone at least help me with this?

Προσπαθώ να βρω την αδειοδότημενη αρχή της 22bet να δω αν έχει άδεια 3 μέρες προσπαθώ να ζητήσω βοήθεια από την εξυπηρέτηση πελατών του καζίνο να μου πουν την αδειοδότημενη αρχή του καζίνο και αποφεύγουν να μου πουν κλείνουν την συνομιλία μπορείτε τουλάχιστον κάποιος να με βοηθήσει σε αυτό;

Você terá que esperar que nossos especialistas em reclamações investiguem bem todo o assunto, e só então veremos como será.

Infelizmente, temos que lidar com centenas de reclamações todos os dias, e seu caso certamente não é fácil.

As informações sobre a licença do cassino estão incluídas na análise deste cassino aqui .

Saiba que nossa equipe de dados coleta todas as informações com precisão, para que todos possam vê-las claramente escritas na análise.

The email I looked for from the company that owns 22bet does not exist. 22bet is clearly a scam. I have sent them many emails and all the information with the regulations they have violated and they have not responded to me. They ignore the messages and in the specific email I sent to the company that owns 22bet, I get a notification that it does not exist. In addition to the screenshots I have of the regulations that the casino has violated, I also have a screenshot of a conversation I have with a technical support employee because they are the only ones I can contact. He tells me to call the fire department and the ambulance because my life may be in danger. Why did he tell me to call the fire department and the ambulance? I am afraid they will do harm to my house. Please, you must help me find a solution.

info@techsolutionsnv.com το mail που έψαξα να βρω από την εταιρεία που ανοίκει η 22bet δεν υπάρχει είναι ξεκάθαρη απάτη η 22bet τους έχω στείλει πολλά mail και όλα τα στοιχεία με τους κανονισμούς που έχουν παραβιάσει και δεν μου έχουν απαντήσει αγνοούν τα μυνήματα και στο συγκεκριμένο mail που έστειλα στην εταιρεία που ανοίκει η 22 bet μου έρχεται ειδοποίηση πως δεν υπάρχει και εκτός από τα στιγμιότυπα που έχω από τους κανονισμούς που έχει παραβίασει το καζίνο έχω και στιγμιότυπο από συνομιλία που έχω με υπάλληλο της τεχνικής υποστήριξης γιατί μόνο με αυτούς μπορώ να επικοινωνήσω να μου λέει να καλέσω την πυροσβεστική και το ασθενοφόρο γιατί ίσως κινδυνεύει η ζωή μου , γιατί μου είπε να καλέσω πυροσβεστική και ασθενοφόρο φοβάμαι μήπως κάνουν κακό στο σπίτι μου σας παρακαλώ πρέπει να με βοηθήσετε να βρεθεί λύση

Lamento muito que eles não se comuniquem com você. Nossa equipe tentará entrar em contato com o cassino sempre que chegar a hora. Concentre-se apenas na sua reclamação, por favor.

Tente se acalmar. Acredito que eles só queriam cuidar de você se achassem que você provavelmente não se sente bem, de qualquer forma. Se você sente que precisa de ajuda, com certeza entre em contato com alguém.

Por favor, fique seguro e, se necessário, peça ajuda. Você faria isso, por favor?

You are wrong, they did not want to take care of me at all, the casino employees are threatening me and trying to mislead me, the technical support today told me that I have created multiple accounts, which is not true because my regular account is also active, in which case they would close the account, and when I asked them to tell me information about the alleged accounts, they refused. It is obvious that they are trying to find reasons to blame me for violating regulations, while the casino violated the regulations with the account and they are looking for ways not to return my deposits.

Κάνετε λάθος δεν ήθελαν καθόλου να με φροντίζουν οι υπάλληλοι του καζίνο με απειλούν και προσπαθούν να με με παραπλανήσουν η τεχνική υποστήριξη σήμερα μου είπε ότι έχω δημιουργήσει πολλούς λογαριασμούς κάτι που δεν ισχύει γιατί και ο κανονικός λογαριασμός μου είναι ενεργός που σε τέτοια περίπτωση θα έκλειναν τον λογαριασμό και όταν του ζήτησα να μου πουν πληροφορίες για τους υποτιθέμενους λογαριασμούς αρνήθηκαν είναι προφανές πως προσπαθούν να βρουν λόγους να ρίξουν το βάρος σε εμένα πως παραβίασα κανονισμούς ενώ το καζίνο παραβίασε τους κανονισμούς με τον λογαριασμό και ψάχνουν να βρουν τρόπους να μην μου επιστρέψουν τις καταθέσεις

Imagino por que tantos jogadores acreditam que, quando o cassino não está disposto a mostrar as provas das outras contas, a questão fica clara para eles.

No entanto, gostaria de dizer que, uma vez que as características e vícios responsáveis desempenham um papel na história, é sempre sensato esperar que a reclamação chegue a uma conclusão.

Por exemplo, Veronika analisou suas evidências e concluiu que "Você não mencionou o vício em jogos de azar como o motivo do seu pedido de autoexclusão em 2021", o que pode explicar por que o cassino não fechou sua conta permanentemente e, em vez disso, ofereceu o encerramento temporário da conta.

Como tenho certeza de que você sabe, a única exclusão real surge quando o motivo adequado é fornecido ao cassino: o vício.

Então, acho que é justo dizer que aceitamos suas opiniões e o resto será especificado quando a reclamação progredir. Parece bastante justo, eu diria.

I mentioned to you and sent you the evidence that the casino had only given me 3 options, as I explained to you that for the time the account was closed, the casino sent me promotional emails, as I have explained and sent to you that my account has never been verified, something that the casino's terms state that verification is required for transactions over 2000 euros, in my case I was never asked for.

Εγώ σας ανέφερα και σας έστειλα τα αποδεικτικά πως το καζίνο μου είχε δώσει μόνο 3 επιλογές όπως σας εξήγησα ότι για το διάστημα που ήταν κλειστός ο λογαριασμός το καζίνο μου έστελνε προωθητικά διαφημιστικά mail όπως και σας έχω εξηγήσει και στείλει πως ο λογαριασμός μου δεν έχει επαληθευτεί ποτέ κάτι που στους όρους του καζίνο αναφέρεται πως πάνω από 2000 ευρώ συναλλαγών απαιτείται επαλήθευση στην δική μου περίπτωση δεν μου ζητήθηκε ποτέ

Sim, e eu e também Veronika dissemos a você que, a menos que você mencione o problema do jogo ao cassino, isso pode acontecer. Portanto, minha pergunta novamente. Veronika não encontrou você mencionando o problema do jogo - esse é muito provavelmente o problema. Você vê isso, por favor? Infelizmente, e-mails promocionais são parte do efeito colateral do registro no cassino e, como você provavelmente não se autoexcluiu, eles estavam tentando trazê-lo de volta.

A verificação, na minha opinião, também está sujeita a alterações, assim como os termos. O valor representa um depósito único ou um fundo geral retirável, por favor?

Total amount as I explained to you many times I asked many times to close the account and for 3 whole days they did not close your account I have sent all the emails with the dates and after 3 days of pressuring them again to close the account the options I was given were only these 3 yes I never mentioned the addiction but for 3 days I asked them to close the account permanently

Συνολικό ποσό όπως σας εξήγησα πολλές φορές ζήτησα πολλές φορές να κλείσει ο λογαριασμός και για3 ολόκληρες μέρες δεν έκλειναν τον λογαριασμό σας έχω στείλει όλα τα mail με τις ημερομηνίες και μετά από 3 μέρες που τους πίεσα ξανά να κλείσει ο λογαριασμός η επιλογές που μου δόθηκαν ήταν μόνο αυτές οι 3 ναι δεν τους ανέφερα ποτέ τον εθισμό αλλά για 3 μέρες τους ζητούσα να κλείσει ο λογαριασμός οριστικά

Sim, eu entendo isso.

Mais uma vez, gostaria de dizer que pedir o encerramento da conta não é o mesmo que pedir uma autoexclusão permanente devido ao vício em jogos de azar.

A diferença é enorme. Assim, a informação de que você "apenas" solicitou o fechamento de conta comum.

Todo fechamento de conta pode ser cancelado. No entanto, a autoexclusão devido ao vício em jogo deve ser instantânea e permanente.

Agora você entende o que eu estava dizendo, por favor?

I inform you once again that 22bet ignores my messages. I have sent emails to all the relevant departments and the form you sent me with the licensing authority and I have not received any response and no information about the regulations they have violated in relation to my account. It is tragic that for 3 weeks I have not received any response and any information. I have asked them countless times to tell me how I can contact the licensing authority so that an audit can be carried out. They claim that I have created many accounts in their company while I only have one and that is why I am requesting an audit from the licensing authority. The only communication I have is on the live chat so that they can ask me for the documents so that identification can be made so that the many accounts that I supposedly opened can be merged and then when I ask them for information from these accounts, they threaten me and close the conversation while I have not received any response from the other relevant departments.

Σας ενημερώνω για άλλη μια φορά πως η 22bet αγνοεί τα μυνήματα μου έχω στείλει mail σε όλα τα τα αρμόδια τμήματα και στην φόρμα που μου στείλατε με την αδειοδότημενη αρχή και δεν έχω λάβει καμία απάντηση και καμιά ενημέρωση για τους κανονισμούς που έχουν παραβιάσει σε σχέση με το λογαριασμό μου είναι τραγικό που 3 βδομάδες δεν έχω λάβει κάποια απάντηση και κάποια ενημέρωση τους έχω ζητήσει άπειρες φορές να μου πουν πως μπορώ να επικοινωνήσω με την αδειοδότημενη αρχή ώστε να γίνει έλεγχος ισχυρίζονται πως έχω δημιουργήσει πολλούς λογαριασμούς στην εταιρεία τους ενώ εγώ έχω μόνο έναν και για αυτό ζητάω να γίνει έλεγχος από την αδειοδότημενη αρχή η μόνη επικοινωνία που έχω είναι στο live chat για να μου ζητήσουν τα έγγραφα ώστε να γίνει ταυτοποίηση ώστε να συγχωνευτούν οι πολλοί λογαριασμοί που υποτίθεται άνοιξα εγώ και στην συνέχεια που τους ζητάω στοιχεία από αυτούς τους λογαριασμούς με απειλούν και κλείνουν την συνομιλία ενώ από τα υπόλοιπα αρμόδια τμήματα δεν έχω λάβει καμία απάντηση