há 8 meses
i think right now its more likely you receive something from them.
I only mean more than your deposits. Besides, my balance was reduced by 200€, because i played Sakura Fortune during bonus. Its not listed as restricted game.
7Bets.io Casino - discussão geral (página 10)
há 8 meses
I dont think my forbidden game was on the list I just cant prove this but my deposits were minimal . Still crushing to lose a balance of £2300 . See what happens its costing me nothing to wait 😊
há 8 meses
I haven’t tried to withdraw anything for a week or two now. Do you think it’s worth me trying again?
há 8 meses
This email was sent to me yestreday.. Now they had canceled withdraw and took 775€ away and left 25€ on account. So returned deposit.
I didnt have any bonus to wager on account
Sakura fortune was not in forbidden games
All the slot games were unavailable yesterday and today, so the 20 hours they gave me...
They took 200€ away from 800€ leaving 600€. Today 575€ away.
Editado pelo autor há 8 meses
há 8 meses
Also, how did you manage to speak with Anna? Does she have a separate contact email?
1
há 8 meses
Her name is Ana. Not Anna.
She is the leading manager of customer support on 7bets.io, and she took my case after she came back from a holiday. She is also the representative of customer service here on Guru.
At this stage, no withdrawals has been processed out yet.
Last time i talked to Rachel and Simon, they assured me my withdraw is being processed accordingly after verification prodecure is completed (John is responsible for KYC department).
Lewis is my VIP host. He is the guy who gets things done. Generous bonuses and fast replies. He does not have premission to process withdrawas, or check out documents. Its only for customers safety. Allthough they promised to up-grant Lewises permissions in the future.
I will be attending of withdrawal request later today, and im also pretty sure my withdrawal gets paid "instantly straight into account".
Will report here when withdraw reaches my bank account. I will fire two withdraws later today. First for 12€, and the last for 13€.
Editado pelo autor há 8 meses
há 8 meses
Sorry BlueOwl, see the photo attached. Im not sure if her name is Ana or Anna. 
Sakura Fortune is not in the list as i can see.. If they have forgotten to add it on the list, can they still say its forbidden and have not been added to the list by human mistake? Can they apply this scenario as Force Majoire?
Editado pelo autor há 8 meses
há 8 meses
I have never used a bonus and also have only ever bet on sports so I am not sure why my withdrawals aren’t being approved. I wish I could ask Ana this question.
1
há 8 meses
Have you completed your KYC, sir?
You can email the @
Support@7bets.io
They will response you soon as possible.
há 8 meses
Yes, all the verification options have a tick next to them so account is fully verified. I’ve never had a response from that email address.
2
há 8 meses
They are currently ongoing a maintence. That is the reason. Come back tomorrow at the of the day. Only deposits are currently available at the moment. Gameplay is disabled etc.
Editado pelo autor há 8 meses
há 8 meses
I feel like this game will be added as mine was . They did the same to me . Have you updated your complaint . I feel this will always be their clause to the bonus rules . On some of their sites it does state access is restricted . I found my access restricted to many games but I could play a " forbidden game " my " forbidden game " is not on list of sister sites although the majority of the lists are identical in every other way . Also states at the bottom of the terms that games can be added ... so basically if you have a withdrawal we can add one of the games you have played though .. my balance played down to £75.00 after my first request of withdrawal and wagering was completed at £250.00 I figured I would have issues to withdraw I thought I would just play it ... then my balance just got higher and higher . Reached almost £4000... it was only when they finally verified they " found" the forbidden game ... if they cant find a clause they will put one there . I dont think we will get the resolve we deserve but we will learn not to get bitten again
2
há 8 meses
Rachel is online on livechat on Dogsfortune, winsmania, duobetz and ninbet.
But guess what. Im unable to enter the chat on 7bets without ignogito mode. So she is there also in reality..
I get cashout in 5 hours from other company, so helps a bit. (not "bit" or "bet", but in general).
Rachel, john, lewis, ana, archie. I urge you to email me asap. If you are reading this. Email me a.s.a.p.
I hope everyone gets paid soon. I wont be writing here anymore. Goodluck everyone.
Natalia, close the case as resolved. I wont get paid here.
Editado pelo autor há 8 meses
2
há 8 meses
Hello. I create an account on 7bets.io several weeks ago. I am having several problems to verify my account, several weeks passed and nothing was resolved
They say that the maximum waiting time for verification is 72 hours, but then it takes more than 5 days, and in the end, they say that my documents are fake, after I have to send documents again and wait more than 5 days for a new response, I've been in this situation for weeks. I sent all the statements from my banks... I think they are trying to steal my money. I have a lot of money in my account. They don't respond to any email sent, they don't respond to anything in chat. Pls help me
há 8 meses
I’m afraid you have fallen into the same trap as the rest of us. It seems highly unlikely that you will receive the money you have deposited or won whilst using the site. It is a scam operation unfortunately.
há 8 meses
AND THERE IS NOTHING THAT CAN BE DONE?
há 8 meses
We’re all in similar situations. Waiting for withdrawal of funds or verification but all get rejected and the casino don’t provide any support or reasoning as to why it is. Casino guru have also had no response from the casino in regards to my complaint
há 8 meses
Have you made a complaint . Even if you dont get a resolve their score will go down .
há 8 meses
Hello. I create an account on 7bets.io several weeks ago. I am having several problems to verify my account, several weeks passed and nothing was resolved
They say that the maximum waiting time for verification is 72 hours, but then it takes more than 5 days, and in the end, they say that my documents are fake, after I have to send documents again and wait more than 5 days for a new response, I've been in this situation for weeks. I sent all the statements from my banks... I think they are trying to steal my money. I have a lot of money in my account. They don't respond to any email sent, they don't respond to anything in chat. Pls help me
há 8 meses
I'm sorry about this issue you are having at this particular casino, unfortunately, as you can read in this thread you are not alone in this situation. The licensing authority, in case of 7Bets.io 👈, which is Costa Rica, is not responsive at all, when it comes to players complaints, which makes it even more difficult for our complaint team to help players with their cases.
Have they explained to you, what did they exactly mean, by saying your documents are fake? Was this issue resolved, or is it actually still pending, I wonder?
If you feel, you need help of our complaint team, here is the link 👈, where you can submit a complaint, so our team could try to help you out and get all this resolved. Hopefully they will be able to communicate with the casino and get answers to some questions regarding this issue. If the casino cooperates, licensing authority is not taken into the case, what could be a good thing here.
Please let us know, what your next step will be, we'll be waiting for your response.
