Well, it falls to me to add a few more points to this matter. I believe this summary says a lot, though I'm sorry for bringing it here.
"After gathering all the necessary information and details, we are rejecting the complaint for the following reasons:
Providing incomplete/misleading information since the beginning - you claimed that you did not play any games, only deposited and changed your mind and that the casino CS informed you about a breach of something, while it was not shown in the screenshots you provided earlier, and you were asked to contact the casino via email (which you either did not do at all or received a response with more details but did not share them with us); however, now we already know that you tried to play, but in a suspicious/prohibited way, making a bet in sports betting, which was refused and deleted by the casino
The matter is obviously related to sports betting and a breach of rules governing it, which is a kind of issue we currently do not handle; you did not make a bet in the casino section
Although we will not look into it in more detail due to the previous point - there are likely more linked accounts that committed the same as your disputed account
"
For anyone interested, the whole complaint is right here 👈
você pode ler esta mensagem do e-mail
