há 2 anos
Se desejar discutir algo relacionado com Betify Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Betify Casino - discussão geral
há 2 anos
https://casino.guru/betify-casino-player-s-account-unexpectedly-deleted
The complaint seems to allege that the casino had set a minimum wager of €1 for the promotion, but no such terms and conditions existed anywhere on the site.
Where on earth did the Casino Guru representative find such language?
há 2 anos
You probably don't know this closure was marked as sensitive, so I'm assuming you are not fully informed, and due to the same fact, I'm unable to explain.
Let's just say the issue was different.
há 2 anos
I know the owner of this complaint.
So I know the contents of the complaint.
It seems that the casino is giving false explanations to the casino guru, and I would like to confirm the facts about it.
há 2 anos
I just checked and it was indeed 'added' about the minimum wager.
However, I confirm that this was not stated until just the other day.
We have also confirmed that it was not mentioned during the time the complainant played at this casino.
I've never heard of a statement being added recently that applied to the time before that.
Please do your research again and do it properly.
há 2 anos
It would be best if your friend speaks for himself, after all he doesn't need you as a mediator, since it is his complaint and not yours.
Regarding the complaint itself, of course evidence would be needed to prove that the casino is telling us something false. If all you can say is that something has been added, I don't think that's the best evidence. 😕
há 2 anos
I know more about casinos than he does, so we are mediating.
As evidence, I submit the minutes of the promotion description from a little while ago.
I can confirm that there was no minimum bet wording at least during the time I was playing at this casino and during the time the user who submitted the complaint was playing.
I also once took advantage of a promotion at this casino, but there was no minimum bet, of course, and the casino deemed my game play to be fine.
PS
I checked with the casino and it appears that this wording was added 'last week'.
It is clear that the complainant played at the casino before that and submitted a withdrawal request.
Editado
há 2 anos
So please, tell your friend to submit a complaint once he's ready. There is no other way to be honest. 🤷♀️
há 2 anos
Apparently someone I know was cheating in some way.
I made a lot of noise without realizing it, sorry.
há 2 anos
Oh, that's sad. You also know in what exactly he cheated ? Sometimes is good to keep cool head and after you are 100% sure of the situation, try to help.
But I know you meant it in a good way.
há um ano
Olá, estou há 3 dias tentando sacar uma quantia em dinheiro do Betify e já enviei mais de 15 vezes todos os documentos que eles pedem e agora não me deixam acessar minha conta. É restrito. Falei com o suporte e eles continuam pedindo a mesma documentação. Eu sei o que mais fazer e não é justo perder esse dinheiro.
Traduzido automaticamente:
há um ano
I have seen your complaint, where our team has already started to investigate the situation, so hopefully soon they will be able to find out what is going on there. The reason casino is asking for the same documentation might be, that you have provided it in the wrong format, actually. Usually the casinos need all the documents in a .pdf format. Have you checked that, perhaps? Please let us know, we'll be waiting for you to reply.
há um ano
Vou enviar em pdf e aguardarei a resposta para ver o que acontece e avisarei vocês.
Traduzido automaticamente:
ResponderCitar1
há um ano
O Betify não pode ficar com meu dinheiro? Eles pagam ou têm que me pagar minha aposentadoria de qualquer maneira, certo?
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há um ano
Olá
Enviei tudo em pdf e não recebi nenhuma mensagem do betify
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há um ano
Enviei a documentação em pdf e não me deram resposta
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há um ano
Olá, preciso de ajuda com a conta Betify, já enviei diversas vezes a documentação e em PDF e eles não respondem e não ativam minha conta.
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há um ano
I'm sorry but we can't help you with that right away. First, we must allow the casino to take care of you. And in my opinion, it has not been a single working day since you sent the .pdf versions.
Some casinos don't handle KYC verification during the weekends. 🤷♂️
Thus, be patient, please.
Could you update us later on? We will be here and will get to you eventually.
há um ano
Olá
Ontem me responderam pedindo a mesma documentação e eu enviei novamente e já enviei essas documentações umas 20 vezes e eles responderam com a mesma coisa, já enviei em pdf e sem ser em pdf já enviei de duas formas e eles também bloqueou minha conta, não é justo Eles me deram até o dia 11 de abril para verificação, sabendo que a falha é deles. Preciso de um pedido o mais rápido possível.
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há um ano
Hi, thanks for the update. I see that nothing has changed and the casino asked you to do the same. But you also asked why is that and what is the problem with the documents being rejected ?
Anyway, I saw that you filed a complaint so our team will try to help you. It is important to say that we give casinos 14 days to resolve a withdrawal and KYC, so until that time has passed our team will find out everything relevant from you.
I hope everything will be resolved in the meantime.
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