Betmaster Casino - discussão geral

Please do not deposit your money on this page, I beg you not to, I beg you, they are scammers, their customer service is literally the worst I have ever met in my entire life, the agents don't know another word to say , wait wait wait.

On June 6, 2023, I deposited 100,000 Mexican pesos from my wallet, from my bag, from my bank account, WITHOUT BONUSES, WITHOUT PROMOTIONS, 100% REAL AND LEGITIMATE MONEY, I was able to win $410,744.7 Mexican pesos playing games of chance, live casino games and one or another sports bet, when wanting to withdraw there was an endless number of requests from the casino, first it was a problem with the payment provider, then they would require more documents from me, account statements, etc., everything was provided EVERYTHING, in the end and then of a month THEY BLOCKED MY ACCOUNT WITH EVERYTHING AND DEPOSIT, I'm going for 2 months, they don't respond in the chat, they don't respond in email, AND THEY DON'T ANSWER THEIR COMPLAINT MAIL, THEY HAVE TAKEN UP TO MY DEPOSIT, I have all the evidence and I am currently looking for a way to sue them with the corresponding authorities, but please do not deposit here, DO NOT DO IT, SERIOUSLY DO NOT DO IT!!!

Por favor no depositen su dinero en esta pagina, les ruego que no lo hagan, les suplico, son unos estafadores, su servicio al al cliente es literal el peor que he conocido en toda mi vida, los agentes no saben otra palabra mas que decir, espera, espera, espera.

el 6 de junio del 2023 deposite 100,000 pesos mexicanos de mi cartera de mi bolso, de mi cuenta bancaria, SIN BONO, SIN PROMOCIONES, DINERO 100% REAL Y LEGITIMO, pude ganar $410,744.7 pesos mexicanos jugando juegos de azar, juegos de casino en vivo y una que otra apuesta deportiva, al querer retirar fue un sin fin de requisiciones de parte del casino, primero era problema con proveedor de pagos, luego requerirían mas documentos míos, estados de cuenta etc, todo se les proporciono TODO, al final y después de un mes ME BLOQUEARON LA CUENTA CON TODO Y DEPOSITO, ya voy para 2 meses, no responden en el chat, no responden en correo electrónico, Y NO RESPONDEN SU CORREO DE QUEJAS, SE HAN LLEVADO HASTA MI DEPOSITO, tengo todas las pruebas y actualmente busco la manera de demandarlos con las autoridades correspondientes, pero por favor no depositen aquí, NO LO HAGAN, EN SERIO NO LO HAGAN!!!

We highly appreciate your warning as well you your complaint. I'm so glad you found us because sharing such a tedious experience might truly benefit the rest of your community.

I keep saying the casino must cooperate with players and address them properly with an explanation or solution, especially if troubles arise. What you've described sounds like a real nightmare to me.

The way I see it, you have no clue what made your account blocked, have you?

For now, let's just hope there is a way to shed some light on this matter!

the only message I received for them to steal more than 20 thousand dollars was "your account violates terms and conditions" and "the customer service department has no right to comment on such decisions" and that was it, I have searched for telephone numbers, emails, contacts to reach them and look for explanations and look for my money, nobody answers me, DO NOT DEPOSIT HERE PLEASE, they took even my deposit of approximately 5 thousand dollars, money that I earned working, 100% real and verifiable, to date I ask information NOBODY ANSWERS, if I connect to the wifi of a cafe or a restaurant they answer me: welcome to betmaster Mexico, how can I help you?, when I give them my account id, and my question of where is my money? THEY LEAVE THE CHAT AND ALSO BLOCK THE CHAT BUTTON TO CONTACT THEM AGAIN ON THAT WIFI NETWORK. They have to go as far as that to deny me the information about my money. THEY ARE DISGUSTING.

el único mensaje que recibí para que ellos se robaran más de 20mil dólares fue "tú cuenta irrumpe términos y condiciones" y "el departamento de servicio al cliente no tiene derecho a comentar tales decisiones" y eso fue todo, he buscado teléfonos, correos, contactos para llegar a ellos y buscar explicaciones y buscar mi dinero, nadie me contesta, NO DEPOSITEN AQUÍ POR FAVOR, se llevaron hasta mi depósito de aproximadamente 5mil dólares, dinero que me lo gane trabajando, 100% real y comprobable, hasta la fecha pido información NADIE CONTESTA, si me conecto del wifi de un café o un restaurante me responden: bienvenido a betmaster Mexico ¿en qué puedo ayudarle?, cuando les doy mi id de cuenta, y mi pregunta de ¿donde está mi dinero? ABANDONAN EL CHAT Y ADEMÁS BLOQUEAN EL BOTÓN DE CHAT PARA VOLVERLOS A CONTACTAR EN ESA RED WIFI. Hasta eso tienen que llegar para negarme la información de mi dinero. SON UN ASCO.

Forgive me for my curiosity are you aware of any rules you could possibly violate? At first, it seems like you have no idea and it comes up some rules or rule was violated.

Have you accumulated your winnings with a bonus perhaps?

One way or another, let's see how the complaint develops. 🤞

No rule was broken, they claim it was a "double account" that is impossible since I had never created an account here, nobody has access to my personal data and nobody has access to my Wi-Fi network.

In addition, the profits were generated without any bonus, without any promotion, 100% real money, 100% legal, 100% true.

No se rompió ninguna regla, ellos aseguran que fue una "doble cuenta" eso es imposible ya que nunca había creado una cuenta aquí, nadie tiene acceso a mis datos personales y nadie tiene acceso a mi red wifi.

Ademas las ganancias se generaron sin ningún bono, sin ninguna promocion, dinero 100% real, 100% legal, 100% verídico.

Ok, so the issue was caused by violating the multiple account rule - now we're getting somewhere.

Seems like asking you questions is a good way to go. 🙂

Thank you for providing all the relevant information to Kristina. She'll come to you when she's ready to assign a new complaint specialist to your case.

It takes some time, because they are all at their limits for quite some time.

For now, I wish you a fair ending to your issue.

Don't hesitate to keep us posted here on the forum as well.

But if I am answering that there was no violation of rules hahaha this casino looks for any pretext to cancel your winnings and even steal your deposit.

Pero si te estoy contestando que no hubo ninguna violacion de reglas jajaja este casino busca cualquier pretexto para cancelarte ganancias y robarte hasta tu depósito.

Yes, but understanding the casino's point of view is a vital start for finding a solution. Despite what you claim, we need to know why the casino acted like it did. Do you understand that?

Because once we know what caused the issue, we may start a dialog to find out whether the casino's actions were fair or justified. 🙂

I hope you now have a better understanding of my concern.

Next time feel free to state all important things right at the beginning, it is quite a contradiction not to do so, you know?

Let's now see what Branislav has to say further in the complaint.

🤞

Hello good afternoon, my verification failed

I was misinformed so I opened the account under any name, not my own.

But the account from which I made transactions is in my name.

Hola buenas tardes, mi verificación falló

Estaba desinformada así que abrí la cuenta con cualquier nombre, no con el mío.

Pero la cuenta desde la que he hecho movimientos, está a mi nombre.

Hello, how were you misinformed by the casino? You only have one account in the casino but the personal info is not yours yes? These things always have to be in your name because just like you wrote, you don't pass verification. 

Do you also have any screenshots or communication with the casino where they told you something that would indicate what you are describing? 

Please let me know. 

Hello, good day, I was unaware of the guidelines.

But I have my ID and I am the owner of the bank account where they receive my transfers to the casino

Hola buen día, desconocía los lineamientos.

Pero cuento con mi identificación y soy titular de la cuenta de banco donde reciben mis transferencias al casino

Good morning, that's the answer I've been getting.

Buen día, es la respuesta que me han estado dando.

But the fact that you were unaware unfortunately does not excuse you if you broke the basic rule of verification. But from what I've seen, the situation has escalated, so we'll see what happens in the end. You won't be able to withdraw money without going through verification. 

Can you describe to me what all you entered that was not in your name? Only the account you deposited from is yours? 

I feel disappointed everything was going so well until they took advantage of my situation

Since my bank's movement limits had been reached, which threw away my money at the time of withdrawal and if it was refunded to the casino, I tried again but they did not refund it to me again, it said that the transaction was made. In the morning, first thing in the morning, I went to my bank to get more limits on my movements, I received other deposits and only from Betmaster, never.

I contacted support and they just give me the runaround, they beat around the bush when it is easy and simple to refund the withdrawal amount to the casino wallet like other times but not

They always say the same thing, that it is not up to them but rather someone superior to them, and the truth is that it is bad because they have already invested much more than what they were going to withdraw.

For 1400 they burn, how bad, really

Me siento decepcionada todo Hiba tan bien hasta que se aprovecharon de mi situación

Ya que los límites de movimiento de mi banco habían accedido el cual me botaba el dinero al momento del retirar y si se me reembolsaba al casino lo intente otra ves pero valla que ya no me lo volvieron a reembolsar salía que la transacción estaba hecha,en la mañana a primera hora fui a mi banco para que me dieran más limites a mis movimientos me llegaron otros depósitos y nomás del betmaster nunca

Me comunique con soporté y solo me dan largas ,le dan vueltas al asunto cuando es fácil y sencillo rembolsarme la cantidad del retiro a la billetera del casino como otras veces pero no

Siempre dicen lo mismo que no está en ellos si no que en alguien más superior que ellos y la verdad que mal porque ya e invertido demasiado más de lo que Hiba a retirar

Por 1400 se queman que mal la verdad

Hello, do I understand correctly that you couldn't receive money to your account because you have some limit on movements there, yes? You have somehow exceeded this limit and you should have received the money back to your gaming account in the casino, yes? But that didn't happen and that's the problem now? Did you manage to arrange what you needed in the bank and you would like to make a withdrawal, but now you have no money to withdraw because there is nothing left?

Did you ask them where the money went if that is the case? 

Please let me know if I'm wrong or if it's somehow different.

Since I earned 34 thousand, my withdrawals appear like this and my bank account used to receive my money, but since I earned that amount, they have me on hold and review and I still can't make withdrawals. aid

esde que gane 34 mil mis retiros aparecen así y mi cuenta bancaria ay recibía mi dinero pero desde que gane tal cantidad me tienen en espera y revisión y aun es que no puedo ya aser retiros ayuda

I owe you a withdrawal that I made since 03/20/2025

I deposited $195.00 through my astropay account to the account where I normally deposit from the casino, I checked my balance and $195.00 was credited, I bet on the slots and proceeded to make a withdrawal of $600.00 that indicated processed correctly, but I never received the notification or the balance in my account, when checking I noticed that my deposit was reflected in the casino with another interbank code that does not correspond to my bank accounts, I contacted support for clarification and explained what the error was and they just washed their hands saying that astropay was the one who made the mistake, I asked betmastermx for a receipt where they will prove that the account is really in my name and they do not give a solution, I have already repeated to more than 15 advisors and they all repeat the same thing, they even get upset because I tell them the number of advisors who have attended me. Now a friend told me that he also made a deposit via Astropay to his Betmastermx casino account and the interbank CLABE turned out to be the same as mine.

I also later showed Casino Betmastermx the error with new deposits, one from Astropay and another from my other account that I always use, and they continue to refuse. Now I'm not the only one experiencing this problem. The first images are from my account.

And this is from my friend's account

I advised my friend to ask support to transfer the balance to another account.

But in my case they don't give me the refund and they wash their hands of it.

A mí me debe un retiro que hice desde el día 20/03/2025

Deposite por medio de mi cuenta astropay $195.00 a la cuenta que normalmente depósito del casino, revise mi saldo y si se acreditaron $195.00 aposté en las tragamonedas y procedí a hacer un retiro de $600.00 que indicaba procesado correctamente, pero jamás recibí la notificación, ni el saldo en mi cuenta, al revisar observé que mi depósito se reflejó en el casino con otra clabe interbancaria que no corresponde a mis cuentas bancarias, me comunico con soporte para una aclaración y les explico cual es el error y solo se lavan las manos diciendo que astropay quien cometió el error, le solicite a betmastermx un comprobante donde comprobará que la cuenta realmente este a mi nombre y no dan solución ya le repetí a más de 15 asesores y todos repiten lo mismo, hasta se molestan porque les digo el número de asesores que me han atendido. Ahora un amigo me comentó que también realizó un depósito por astropay a su cuenta del casino betmastermx y la la CLABE interbancaria resultó ser igual que la mia.

También luego le demostré a casino betmastermx el error con nuevos depósitos, uno desde astropay y otro desde mi otra cuenta que uso siempre, y siguen negándose. Ahora no solo yo tengo ese problema. Las primeras imagenes son de mi cuenta..

Y está es de la cuenta de mi amigo

Le aconseje a mi amigo que pidiera a soporte que le transfiera el saldo a si otra cuenta.

Pero en mi caso no me hacen la devolución y colo se lavan las manos.

Hi, does this mean that the casino told you that it is making an investigation yes? Maybe they check the gameplay for such a big win and maybe the game provider asked about it.

Did you play with or without the bonus? You say that you received withdrawals without any problems before, yes?

So I think if everything is going well there shouldn't be any further difficulties. 

I also noticed that you only wait a few days, so try to give it some time and see if everything goes smoothly or not and you will need help.

Hello, I have read your message but I am not so sure I understand it correctly. 

So this is about the withdrawal that you entered yes? When you were trying to get the money, were you supposed to get it into some other account that didn't belong to you? If the casino says it was a mistake on Astropay's side, did you try to contact them about it? Maybe it's not really the casino's fault.

So did they end up taking all your money or sending it somewhere? 

I will wait for the answer.