há 7 meses
hello i would like to know if there is any bonuses through social media
BetOnRed Casino - discussão geral (página 6)
há 7 meses
but in fact I still haven't understood who this payment provider is. What is a natural person? is it all automatic? I'm completely confused
há 7 meses
It's a company. You may call it a sub-contractor.
Such companies deal in payment transfers, securing transactions for their clients - the casinos.
As a result, the casino only verifies the payment details, account details, and so on, on their end, and once approved, it turns to the payment provider, who actually secures the transfer. The casino does not send the money to you, it just gives the order to its partner - the payment provider.
The payment provider executes the order, and only after this process is finished, you get the money.
há 7 meses
However, I have just received a bank transfer from another betting site (if you want I can name you) This means that the problem is not related to my bank account (or post office since the IBAN is associated with the post office) but at this point the responsibility lies with betonred who is unable to pay. Can you start putting a little pressure on these?
há 7 meses
Precisely. It has nothing to do with your ability to receive payments. Casino's partner: the payment provider seems to be delayed due to some technical issues; once resolved, the money should be sent to you.
Frankly, no one can affect resolving such issues on the third party's end. We can't speed it up, I'm sorry.
Still, it is in the casino's best interest to find an alternative way to pay out the players. In most cases, crypto payments are an easy and fast solution. Would you prefer crypto? Maybe it's worth a suggestion.
há 7 meses
But what do you think is happening? Do you trust them? Now they wrote to me in the chat that everything will be resolved this weekend....do you believe it?
há 7 meses
but look, I have never had problems with bank transfers until now. I repeat, I made two withdrawals on Sunday 20th April (after this one of 500 euros made on Saturday 19th) and on Tuesday morning I already had the money in the account. The only difference I noticed is that these two withdrawals that have been paid say genome bank iban whereas the one that has not yet been paid says only bank iban, I don't know what the difference is.
há 7 meses
há 7 meses
I received this email (use translate)
há 7 meses
Today are 9 days without withdrawal.
I'm thinking that now I have to resign myself to the worst...
há 7 meses
I'd say the only way we're going to find out is if the casino keeps its promise. I also read the email they sent you and basically what they said is that you'll have to be patient and your withdrawal is in line. So what I would recommend is to try to think positive and I firmly believe that you will get your money. Of course I would like it to be as soon as possible, but I can't promise that.
However, if you don't get the money, you have an open complaint and our team will try to help you, so definitely don't wait for the worst.
I'll keep my fingers crossed for you. ☘️🤞
há 7 meses
Exuseme for my english
I have two updates to do.
1 On trustpilot I noticed 2-3 reviews that talk about the same problem as me
2 I chatted with a lady and she said that on April 18th and 19th (I did it on the 19th) there were problems with withdrawals!!!
So I say, if there were these problems why did you have the samples taken on those two days? You couldn't leave a message like, these days due to technical problems withdrawals are not available!!!
So if this news that this lady gave me in the chat is true, I can't imagine what kind of mess there is with all these blocked withdrawals.
The situation is becoming more and more delicate, I'm surprised that I'm the only one complaining in here...
há 7 meses
The more days that pass, the less likely I am to see my money. I registered on this site to get help, I also opened a complaint but as I see no one is helping me, maybe you trust betonred too much
há 7 meses
Hm, so these are quite important updates and I believe that players would like to know what's going on and the casino should always tell them.
Regarding your complaint, we are not on anyone's side, but we always try to help resolve everything fairly. Kristina wrote in her first reply to you that we give casinos 14 days for the KYC and withdrawal process, so when that time passes you will be asked if you have received any money. I saw that the timer is almost over, so it will probably be soon. If you don't get the money, then our team will contact the casino, so you don't have to worry about anyone trying to help you. You need to be patient, so let's not get ahead of ourselves and see how it goes. 🙂
há 7 meses
They said they still have technical problems with this provider and to wait another 5 business days, the situation is escalating. My 500 euros have become ghost and the problem is that I have more money in the account.
há 7 meses
From trustpilot
há 7 meses
I received this email this morning.
Use translate
há 7 meses
I've seen the screenshot and also what you write. Since you say you have more money in your player account, definitely don't do anything with it until this situation is resolved. I have seen that you have to be patient and as you say that the payment provider is still having technical problems. We can't do much in this case and we will have to wait and see how the whole thing develops, but I saw that Kristina has already asked you about the fact that you have received the money, so the casino will be contacted now.
Hopefully this will be sorted out and you will have the money as soon as possible.
há 7 meses
But I made two more withdrawals on April 21st and they were paid quickly. Maybe they use different suppliers and this 500 euro one has these technical problems? I don't know what I should do, I would like to withdraw the other money but I'm scared
há 7 meses
Okay, and if you managed to cash out two withdrawals before, did you use the same withdrawal method as for the money that the casino hasn't sent you yet ? Personally, I would wait and see how this situation turns out and how it is resolved because, according to your words, we don't know what is behind it yet.
However, if I saw the complaint correctly, you should know today what the provider told the casino department.
If you find out anything new let me know. I hope it will be good news. 😉
há 7 meses
Yes, same method (iban). No before, two withdrawal made after (21 April) this of 500 euro(19 April).
However no answer yet. But when does casinoguru staff start contacting these morons? This money is now becoming a mirage. Christina didn't even give me an answer in the compaint I posted
