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Hmm, why would you have this opinion please, can you explain ?
Betpanda Casino - discussão geral (página 5)
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Hello,
Do you know if it is normal that this casino does not carry out any KYC checks? I have asked for my account to be permanently closed for addiction. This was done. But on several occasions, caught up in impulses, I created new accounts and lost a lot of money. After contacting support, they confirmed that nothing prevents me from doing this. This is really a huge problem for responsible gambling, so a self-exclusion is useless...
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Hi, this is a pretty big problem and you're definitely not the first person this has happened to in a casino. What is required to open a new account ? Do you have to fill in all your personal details or not ? If yes then the casino should record something similar but if you only register with some email and a phone number then it's pretty hard to track such situations. 😕
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All you need is an e-mail address and a password to create a new account. It's really hell, there's no real way to exclude yourself from this casino. It's extremely dangerous, I don't know what to do. What's more, I've read several times that the regulator based in Costa Rica is not one of the most reputable... I'm totally lost.
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Do you think a complaint is justified in this kind of situation? It really is hell. The casino should state in its terms and conditions that only one account is allowed per player, and that the creation of other accounts is strictly forbidden.
Because in this case, self-exclusion is strictly useless, since the player knows full well that he can create as many accounts as he likes. Thank you very much.
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All you need is an e-mail address and a password to create a new account. It's really hell, there's no real way to exclude yourself from this casino. It's extremely dangerous, I don't know what to do. What's more, I've read several times that the regulator based in Costa Rica is not one of the most reputable... I'm totally lost.
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I'm sorry to hear how easily one is able to create another account in such a casino. We've been talking about similar situations just recently, yet the outcome is not pretty clear.
If the casino allows players to register with so few details, it's a signal that the place is not safe for everyone. Imagine that such a casino would not demand KYC verification, combined with the quick registration process, it feels like an anonymous casino. Every compulsive player should stay off these sites.
Well, that's the matter. How should we inform players about how each casino approaches registration details and tracks possible matches? We have a few ideas, but nothing final yet.
Speaking about the second account, I could not find the specific condition either.
On the other hand, I'd say that if the casino applies KYC verification, obviously no player will make it through with the second account, because we all have to use our own IDs and so on.
As far as I can tell, only anonymous casinos are not concerned about multiple accounts at all.
In any case, this is quite a pressing matter, and I thank you for bringing it up here.
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Do you think a complaint is justified in this kind of situation? It really is hell. The casino should state in its terms and conditions that only one account is allowed per player, and that the creation of other accounts is strictly forbidden.
Because in this case, self-exclusion is strictly useless, since the player knows full well that he can create as many accounts as he likes. Thank you very much.
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Good question. I would submit the complaint without hesitation. Let us show the casino how ineffective this approach is and what it means for vulnerable players.
That could help many others. In my opinion, it is worth trying.
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Thank you very much for your answers. I have contacted the casino to try to find a solution with them. If no solution is found, I will file a complaint on your site. I really don't know how to get out of this...
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We will be here, ready to help if needed. Keep us updated, please.
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The casino doesn't even answer my e-mails anymore. I'm going to file the complaint today, thank you very much, I hope it will lead to something.
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Olá, gostaria de saber se alguém tem uma licença ou gerenciador de pagamentos para poder registrar uma reclamação. Ontem à noite, retirei quase 4500 usdc, mas em vez de enviá-los com eth, eles os enviaram para mim com bsc. Então, fundos perdidos. Assistência que não se importa (graças a Deus, sou VIP)
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Hi there! I apologize, but I am not sure what kind of help you are looking for. I assume you would like to get in touch with a payment manager outside the casino, as well as the licensing authority.
Although I am unable to assist in finding the manager, Costa Rica currently holds the authority, at least based on our findings. This is unfortunate because the "authority" does not address player concerns.
Maybe our free complaint procedure would be enough to pique your interest. Care to consider this option?
I imagine you may have a lot of questions, so ask away. We'll get to you eventually. 🙏
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Hi there! I apologize, but I am not sure what kind of help you are looking for. I assume you would like to get in touch with a payment manager outside the casino, as well as the licensing authority.
Although I am unable to assist in finding the manager, Costa Rica currently holds the authority, at least based on our findings. This is unfortunate because the "authority" does not address player concerns.
Maybe our free complaint procedure would be enough to pique your interest. Care to consider this option?
I imagine you may have a lot of questions, so ask away. We'll get to you eventually. 🙏
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sim, já fiz uma reclamação há 4 dias anexando todas as evidências em minha posse. até agora não tenho respostas e o cassino não me responde mais.
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You have done well to submit your complaint. Now we need to wait for Tomas to get back to you.
Unfortunately, it is not possible to get to all the complaints in once, as we have to go through hundreds of them every day.
So, please wait patiently for the timer to get back to you, and then we'll know what the continuing will be.
Do I understand correctly that you don't get any answers from the support of the casino? What about the finance department, though? Or there is no one to get in touch with?
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Good evening, I can't understand what happened, but when withdrawing $2,000, they wrote to me yesterday that my account is on some kind of super check, which has no deadlines. If there is a representative of this casino on this site, I would ask for clarification of the situation. Plus, I just lost the live chat button on the site.
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Hi, to help you out a bit more, I moved your post to the "official" casino thread. As you may see here, some others have been discussing the casino. Yet when it comes to the casino representative, I have not seen anyone.
I hate to assume things, but to me it seems like an additional security AML/fraud check, which may indeed take longer. I'm sorry I can't add much to that point, because obviously only the casino could explain what has triggered this check. Here it comes a bit more complicated, just because casinos are not very fond of sharing suspicion and associated procedures with players, which sadly made some basic sense.
I hope you'll get some results soon, and I am sorry you had to go through this.
Would you keep us posted, please? I bet it never hurts to have some backup.
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it's been 48 hours since I put my funds on withdrawal, the live chat is also unavailable, the mail is not answered, it's all very similar to a scam
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Olá! Fiz várias apostas em esportes, quando decidi sacar meus ganhos, não recebi meu dinheiro, um dia depois escrevi para o LiveChat para saber o que aconteceu com meu saque, eles responderam que o saque estava sendo processado, perguntei sobre o tempo, eles não me responderam, então pararam de me responder no LiveChat e começaram a fechar o diálogo comigo. Escrevi para eles por e-mail para saber o motivo, eles responderam que o saque estava sendo verificado, aguarde. Também esclareci com eles sobre o tempo, quanto tempo devo esperar? Afinal, já se passaram mais de 48 horas, após esse momento, eles pararam de me responder por e-mail, comecei a escrever para o chat oficial do telegrama BetPanda, que fica no site deles, após várias perguntas do administrador do grupo, simplesmente fui removido do grupo e bloqueado, esse foi meu primeiro saque, joguei neste cassino por vários dias, e foi depois da vitória que não me deixaram sacar meu dinheiro, me ignorando, me removendo do chat do telegrama.
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