há 3 semanas
Como esperado, minha reclamação foi encerrada como não resolvida
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Betsolino Casino - discussão geral (página 27)
há 3 semanas
Minha reclamação foi encerrada como não resolvida e o Casino Guru confirmou que o Betsolino não possui licença
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há 3 semanas
Jaro, I think that most of us are the same opinion as we are scammed by this casino.
I do understand the policy behind the rating. I think we are all extremely disappointed because of lack of action from Casino guru site.
You can clearly see that this casino does not communicate with you or the players. No payouts have been made for months now and new complaints are still pilling up. As a respectable website you should alert the players that it is not possible to receive your winnings from the casino, because now people deposit hoping they will win and their winnings will be paid.
As long as I do understand the rating calculations, I do not understand why you cannot just put a disclaimer, that there were a big amount of complaints about missing withdrawals. Also, in 5bonuses casino complaint my complaint was closed with incorrect reasoning, as far as I know this affects the black points and casino got less than it was supposed to be. I reopened the complaint stating it, my request was just denied.
I checked AskGamlers a long time ago (I believe it was the beginning of July) and they instantly gave the casino rating the rating of 1 and has a disclaimer about it.
From this lack of action I can only speculate that you might have some inside deal with the casino to attract more players. And when complaints are closed, you simply say that we have done everything, nothing else do to.
Well, do better in the future. I used to trust this site, but now I have more questions than answers.
Also, to finalize this, you are claiming that both Betsolino and 5bonuses have licences. Actually, both of the casinos do not. I also noted this in my complaint and it was simply ignored.
Extremely sad to experience and see these things happening here.
há 3 semanas
I understand your attitude and your opinion as much as I can and I think you have expressed it well. When the complaints are investigated and the casino does nothing, the safety index will change and if they continue to not pay out players, we can talk about maybe adding something to their review. I'm not in charge of that, unfortunately.
I don't think we need to speculate too much about whether we would be luring players to such a casino, because the answer is that we are not trying to lure anyone to any casino. If all the players didn't play, it would probably be more beneficial.
Anyway, as far as the license and this question is concerned, I've had it checked again, so if I find out anything I'll let you know.
I understand the frustration of all the players and I don't defend a casino, but also our procedures have to be understood by the players and someone who has been with us for a long time knows how it works. I just don't think it's right to immediately put something like players say when the casino doesn't pay. I'm not saying that in this particular case but in general, it just doesn't work that way for us. Especially if the casino was fresh maybe 1 week ago. If the casino continues to do these things, then there is a possibility that it will happen and you will see a warning on their review.
I understand all the players and I would be upset myself, I am also sorry to see that nobody gets the money, but in contrast, we have a casino that has a safety index of almost 0, a lot of warnings and yet some players deposited there and then came to complain that it is our bad. Sometimes I have the feeling that nobody can be satisfied to everybody's satisfaction.
há 3 semanas
I’ve found really interesting documents of the registration of Betsolino group. Official documents from the authorities of the UK. Can I share the pdf’s with you and other players? I’m really really really surprised that the CEO of Betsolino limited is a guy named Sebastiaan van Bochove… he’s also from the Netherlands like me. Maybe I can go to the Dutch authorities to claim my winnings and tell them what’s happening with all of us?
há 3 semanas
Sim, eu também achei isso. A questão é, essa betsolino limetd também é a empresa certa porque eu acredito que tudo é apenas falso e os operadores de cassino só usam o nome para parecer melhor e ser credível
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1
há 3 semanas
Se você tiver detalhes de contato ou nomes, publique-os!
Gerente de afiliados e pessoa que responde às reclamações aqui: Stefan Neumann - você pode procurá-lo no LinkedIn.
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1
há 3 semanas
I’ve found really interesting documents of the registration of Betsolino group. Official documents from the authorities of the UK. Can I share the pdf’s with you and other players? I’m really really really surprised that the CEO of Betsolino limited is a guy named Sebastiaan van Bochove… he’s also from the Netherlands like me. Maybe I can go to the Dutch authorities to claim my winnings and tell them what’s happening with all of us?
há 3 semanas
If it's freely available information that you found on the internet then I don't think there's a problem in sharing it.
I think that if you are determined, you can try it but I can't guarantee you what the result will be because I am thinking that even though the CEO is from the same country but the casino is registered in the UK, whether you will be able to do something. But maybe it is better to try something than nothing.
1
há 3 semanas
Este é o endereço para arquivos pdf 
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há 3 semanas
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1
há 3 semanas
O que você pode fazer com as informações agora? Você pode contatar alguém?
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há 3 semanas
Sim, você pode, se receber uma resposta que seja um ????
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há 3 semanas
Enviei um e-mail para betsolino limit, mas não obtive resposta
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há 3 semanas
Pelo que parece, minha reclamação será encerrada hoje e mostrada como não resolvida. 5bonuses não está respondendo. Nunca mais pagarei com PayPal e paysafecard, apenas transferências bancárias, então você pode ter seu dinheiro de volta em uma emergência.
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há 3 semanas
The same here, never gonna use paysafecard anymore!
há 3 semanas
Well, yes, that's something I've seen as well, but nobody answered us, otherwise they would have solved the complaints. Whenever we get in contact with someone and they are willing, it shows. There are casinos that can tell right away that they won't deal with us. However, if they have no interest and no one is approached, it's impossible to help. 😕
há 3 semanas
Você não tem mais informações sobre o cassino, como outros contatos, endereços de contato, endereços de e-mail, etc.?
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há 3 semanas
Não importa se você contata as respostas não por que eles só querem roubar dinheiro e nada mais
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há 3 semanas
Atenção, todos os cassinos que foram abertos em 2024 são absolutamente duvidosos e só pagam alguns jogadores para ganhar confiança e depois não há mais. Jogue apenas em cassinos que estão no mercado há 3 a 4 anos
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há 3 semanas
Você não tem mais informações sobre o cassino, como outros contatos, endereços de contato, endereços de e-mail, etc.?
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há 3 semanas
Well, we have a couple of them, but we used all the ones we had and could. If the casino doesn't want to cooperate and respond, then we can have a million contacts and not move anywhere.
há 3 semanas
Você pode compartilhar isso conosco para que todos os jogadores possam bombardear esses golpistas com mensagens?
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