há um ano
Se desejar discutir algo relacionado com BitKingz Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
BitKingz Casino - discussão geral
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há um ano
Não toh conseguindo obter o bônus
há um ano
Hello,
I guess you should ask the casino what is causing this problem. Which bonus you tried to take, please? Kindly mind that if you are interested to take any bonus listed on our side, you have to take it properly, by clicking/taping "get bonus" in the bonus tab - for example.
Let me now what you learn from the casino, please. 🤔
há um ano
há um ano
This is already an exaggeration (:
It's time to leave Dama N.V. forever.
há um ano
I think when things don't go well, it's probably best to take a break. It's gambling, so that's the risk every player takes when playing in a casino. But I understand that just losing is probably quite frustrating.
Anyway, I hope that similar misfortune doesn't stick to you and fortune will smile on you. 😊
há um ano
The deposit was small, followed by several very high winnings, until at some point pragmatic play disabled the winning algorithms for my account. In 13 minutes the casino recovered the entire loss.
This is how it works nowadays... We will let you win, but only for a moment. (:
BONUS BUYS COST: 2700 PLN
RETURN: 954,87 PLN
há um ano
I would probably stop playing and quit if I won more. I think you have similar cases quite often, but you can't win in a casino all the time, especially when the casino always has a long run advantage over the player. I think we have discussed this several times. 🙂
há 7 meses
Olá, ganhei € 2.000 no Bitkingz e queria verificar minha conta. Mas a verificação falha o tempo todo porque pedem no chat um documento que eu não conheço. Ou seja, um extrato bancário com o nome do cassino. Isso é difícil porque depositei via paysafecard e o paysafecard compra criptografia via utorg para depositar lá. Estou pedindo ajuda
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há 7 meses
Hello. Have you explained to the support of the casino that you actually used the Paysafecard to deposit and did not deposit from your bank account? Try to contact them by email and they should give you an alternative to provide some different document to prove your deposit. Please let us know if you have any news about this.
há 7 meses
Já escrevi várias vezes para o suporte, eles me pedem para fornecer uma captura de tela do Paysafe, mas isso é sempre rejeitado. Minha explicação de que é impossível fornecer um extrato bancário foi ignorada.
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há 7 meses
Try to ask them in which format should the screenshot be. Many times the reason for rejecting documents is, that they are in wrong format. Have they explained that to you , by any chance? Do you know which format should be used? Let us know, please.
há 3 meses
Joguei no Bitkingz e ganhei 150 euros. Quando quis retirá-lo, meu saque foi rejeitado 2 horas depois. Escrevi para o suporte e eles me explicaram imediatamente o porquê, era porque eu precisava verificar meus dados bancários. Joguei um pouco mais naquela noite e ganhei ainda mais. Solicitei então um levantamento de 500 euros naquela noite e o dinheiro estava na minha conta em apenas algumas horas. Então acho que o cassino é bom e o suporte conseguiu resolver meu problema muito rapidamente.
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há 3 meses
This is nice to hear. So, were you able to provide the document they asked for that quickly? Really great!
It is really important when support can solve issues or requests quickly and well. Right?
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há um mês
I asked for a lifetime ban on my account, making it clear that I am addicted to gambling, and they allowed me to play again to lose my funds. Can you tell me if you will do anything about this aspect? They do not adhere to the principles of safe gaming policy and should be severely punished by the body that issued their license. I ask for casino guru to intervene in this matter. I asked for a transcript of all chat conversations to confirm my words, which they have access to - they refused to send it to me.
há um mês
Hey, when did you request a ban on your account? Is there a reason why the casino didn't close it? Did you mention to them that you are a gambling addict or not? If you did and the casino still did nothing, then I think it's not right on their part and if you file a complaint, our team will deal with it further.
So please let me know the answers to my questions.
há um mês
I found these messages from bitkingz in my email. I think this is enough evidence of how this casino don't adheres to the principles of responsible gaming. Can I claim a refund of the funds I lost since they reopened my account, which was effectively closed for life? They allowed me to reopen it at my request so I could continue playing and losing my hard-earned money. Unfortunately, this is due to the continued lack of control over the game. It's a bit sad, but unfortunately true.
Editado pelo autor há um mês
há um mês
Free gift after losing deposits, upon reopening an account that was already closed for life.
Editado pelo autor há um mês
há um mês
I won't promise if you will get a refund, but I would definitely file a complaint if I were you because this shouldn't happen if you have a closed lifetime account.
Our team will try to help you and we'll see where this goes.
Definitely keep me posted on how it goes and if you've managed to resolve it.
I'll be waiting.
há um mês
Answer to my demands. But wait.. they probably don't understand that they opened an account that was permanently closed again. My screenshots with email dates only confirm this. Should I file a complaint and will you help me wipe the mocking smile off their face of this casino?
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