I already told you in my previous reply that I would definitely open a complaint. I don't want to promise you anything up front, but I also don't think I would be okay with what you sent and would do nothing. When you have evidence in your favour, our team will look at it, evaluate it and try to help. But I'm not going to say anything for sure.
Anyway, I would definitely try and go for it. After all, you don't give anything for a complaint if it turns out anyway.
Done. I wrote a complaint Jaro.
Please do everything in your power to ensure that this casino receives the so-called karma for breaking the fundamental principles of gambling.
Thanks,
Michał.
We will try to resolve everything fairly, that is probably the most important thing for us. Let's see what Tomas finds out and how the whole situation will develop.
I saw that he has already answered you, so you can also respond to his questions back.
I hope the truth will come out. ☘️
Why has no one confirmed my post for almost 4 days about my complaint? 🤔
Hi there!
That's because the complaint specialist still has time to respond. I would guess he has been very busy and your post is waiting to be reviewed. Please mind the timer 🙏 - it says, "Waiting for Casino Guru to reply 2 days plus 3 hours.
In my opinion, it is just a matter of time. Hold on, please.
Olá hora de jogar meu registro no bitkingz ganha muito pouco sempre perco sempre
nunca ganhe uma vez
você ganha rodadas grátis quase sempre abaixo de 10€ de vitória, não importa qual jogo aposta
Também aconteceu comigo recentemente que o jogo recarrega sozinho e eu nunca consigo 🙅 ganhos
ele faz isso sozinho mas vamos ao bitkingz em si o cassino não me traz nenhum lucro e sempre deposito
jogos diferentes simplesmente atrevidos nunca recomendaria
e consultor de chat somente com mensagem
Entendemos que você está frustrado e pedimos desculpas
sempre o mesmo, eles sabem que tudo é manipulado
Sadly, losing is part of gambling, and the probability of winning strongly depends on several factors. I imagine you have occasionally won something, but apparently it was not enough. Is that close? Well, if you played more than a few games, I'd say that your feelings are not the proper marker for game authenticity. Would you be willing to share your gaming history, for instance? If you're worried, you may try to present the numbers to the licensing authority.
I, for instance, can't figure out whether this could have been a technical problem. Can you elaborate, please?
"It also happened to me recently that the game reloads by itself and I never get 🙅 winnings"
I do not recommend this casino to anyone. They are simply deceiving people. They do not pay either players or partners. They are very nasty guys. They do not compromise. I also do not recommend working with wolfpack partners, they are the advertiser themselves.
Hi there.
Just in case you would be interested in informing the affiliate sector, I suggest the GPVA forum:
https://www.gpwa.org/forum/
I figured out you have not been just a player; is that so?
everything is correct, we worked with them in October. nothing has been paid at the moment. initially there was one agreement and then they changed it unilaterally. now we are preparing documents for the court because it is a fraud. we communicate in the community with other teams that worked with them and they were also deceived there. thanks for the link.
You're welcome. So I hope that you will manage to sort out everything necessary and that it will turn out fairly in the end.
Feel free to let me know what the outcome was when it's over.
Olá, estou aguardando um pagamento de € 550 desde 29 de julho de 2025. O pagamento já estava na minha conta bancária e estava sendo processado. Até hoje, 8 de agosto de 2025, o pagamento desapareceu. O pagamento não está mais sendo processado, mas também não foi encontrado. O dinheiro está no limbo. O dinheiro também não foi devolvido à minha conta. O chat continua hesitando. Agora, eles encaminharam isso para o "departamento financeiro". Reclamações foram feitas a todos os parceiros.
Hmm, what you're describing is quite strange. Are you saying that you received money in your account and then it disappeared? How is that possible? Have you contacted the payment provider?
Has anyone from the finance department contacted you yet, or at least told you when they would?
O pagamento estava visível na minha conta bancária. Escrevi para o meu banco e eles disseram que a autorização estava faltando. O pagador precisa concluir ou autorizar a transação. Isso ainda não aconteceu, e hoje a autorização expirou. O cassino quer que eu continue pedindo ao meu banco para creditar o pagamento, e meu banco diz que nenhum pagamento foi feito ainda.
Please update us regarding this situation on Monday. Hopefully there will be some movement.
A Bitkingz me pediu um extrato bancário de 31 de julho a 10 de agosto para verificar se o pagamento havia chegado. Forneci um extrato bancário à Bitkingz, mas nada aconteceu ainda, e ninguém sabe onde está o dinheiro. Muito estranho.
Hello, it appears very strange, or better said, quite unprofessional; it's still hard to judge. I just hope the casino support pulls the effort through with an excellent apology. Perhaps their payment provider is more to blame; yet it is still their partner and their credibility, right?
O cassino não realizará mais investigações até que o banco faça uma declaração oficial sobre a "transação recebida". Só então eles parecem querer verificar se o dinheiro foi realmente liberado pelo provedor de pagamento. Isso é bastante decepcionante.
So it basically means that you need official "proof" declaring the money didn't make it to your account and the casino won't act further without that. I understand that this situation is not exactly convenient. Makes sense the casino needs to be sure too, but I still think those two things—waiting for the bank statement and conducting at least a reasonable check on the casino end can run at the same time.
Well, I get this is frustrating... did the bank give you any time frame for the extraordinary account statement? I hope it won't take too long.
So it basically means that you need official "proof" declaring the money didn't make it to your account and the casino won't act further without that. I understand that this situation is not exactly convenient. Makes sense the casino needs to be sure too, but I still think those two things—waiting for the bank statement and conducting at least a reasonable check on the casino end can run at the same time.
Well, I get this is frustrating... did the bank give you any time frame for the extraordinary account statement? I hope it won't take too long.
Já enviei este extrato bancário ao cassino. O cassino quer um comunicado oficial do banco sobre esta única transação, afirmando que ela não foi encontrada. Nenhum pagamento foi encontrado nos extratos bancários desde 31 de julho de 2025. O cassino sabe que este pagamento não foi creditado na minha conta e presume que esteja em algum lugar no banco.
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