Hmm, okay, whatever you say.
But then it's quite funny that you have to ask us on this forum what casino license they have and so on, when we protect them.
I could also say that you have no reason to take any information from us and that you don't have to ask on our forum.
It's probably equivalent to what you wrote.
Have a good weekend. 🙂
Estou perguntando porque eles trocam a carteira de habilitação ou usam outra válida, como você já sabe.
Eu não sabia que o fórum era seu, desculpe chefe.
It's not so much about that as it is about the point. 😉
E o que você acha desses pontos?
Mencionei claramente meus problemas com jogos de azar? Porque dizem que não.
Some of it may be visible there, but this email conversation is a bit unclear, with some emails that are complete and therefore what you wrote, what the casino replied, and so on. In one screenshot, I feel like I can see two conversations and only part of one. It would be good to see everything.
Perhaps we could try to help you if you requested to close your account because you have a gambling problem and the casino did so, but then reopened your account and you lost money.
Por isso contratei um advogado, porque o cassino diz que eu não revelei meus problemas com jogos de azar.
I understand that, I just gave you the suggestion because I often recommend to players that they try filing a complaint with us. If it is justified and our team decides that it is on your side, then we try to resolve the situation with the casino. If that doesn't work, then a license or a lawyer, if you're interested. I know that's money you have to spend on it, which is why I recommend a complaint in the first place.
Eu sei, li bastante sobre como vocês lidam com reclamações, e neste caso sei que vocês estariam do meu lado. A partir do momento em que relatei meus problemas com jogos de azar, eu não deveria ter a opção de depositar mais dinheiro, e o cassino provavelmente acabaria me reembolsando parte dele. Mas vocês não vão diminuir a classificação do cassino, e ninguém vai puni-lo. Então, prefiro não receber meu dinheiro de volta, nem ter um advogado recebendo sua comissão, em troca de uma multa pesada aplicada a este cassino ou ao grupo NovaForge.
Olha, vou te mostrar mais e-mails.
Na primeira vez, depois de 50 e-mails, minha conta foi encerrada permanentemente, como você pode ver.
Em outro e-mail, você pode ver como o agente VIP diz que eu não mencionei meus problemas com jogos de azar. 
Then it's a shame you didn't file a complaint if you think we would be on your side. The important thing in these cases is always how you ask to be self-excluded. Also, closing your account and self-exclusion are not the same thing. However, if you express gambling addiction or problems, the casino should always deal with such matters as soon as possible. It is possible that you could still make deposits for a while, if they were to resolve it in two or three days, for example, but it certainly shouldn't take long, and if you have reported problems, they should not leave your account open. Also we are counting the time from when you did the request or mentioned gambling problems
As for the rating, it goes down if the complaint is unresolved. So if the casino didn't want to resolve it with us or didn't address it as we communicated with them and as would be fair. If, on the other hand, they tried to resolve the situation, admitted their mistake, and so on (perhaps there would be a refund and so on), then the rating would not go down.
In any case, it is also important for us how often the casino does this. If we find, for example, a group or a casino that has this problem often, we don't turn a blind eye to it. Not every process can be done immediately, but when we gather enough information and player experience, we discuss such matters with the casino when necessary. Based on whether or not the problem is corrected, the safety index may be lowered even without a specific complaint, if there are several complaints over a certain period of time.
Entendo o que você está dizendo. Além disso, de acordo com o chat deles, quando alguém menciona vício, precisa fechar a conta imediatamente. No meu caso, após o segundo aviso, foram 8 dias (depositei cerca de € 25.000 durante esses dias).
Independentemente de haver ou não reembolso, a classificação deles ainda deve diminuir, porque estão agindo de má-fé, e é por isso que não acho que a forma como vocês processam as reclamações seja justa.
O estrago já está feito, mas se eles admitirem o erro, nada acontece... não é justo.
I think that's a long time. Of course, if you're still interested, you can open a complaint with us.
As far as our process is concerned, we always try to improve what we can. However, some things are simply not feasible as players would like them to be, and they are also difficult for us to resolve.
There will always be someone who doesn't like our approach. We try to stick to what has proven to be most effective for us and also players.
Obrigado, mas como já disse, prefiro tratar deste assunto por vias legais, processando os seus processadores de pagamento, visto que estão registados na Europa.
Já notifiquei o cassino diversas vezes e eles se recusam a cooperar.
Seria bom se você lesse esta conversa, porque acho que seu e-mail está sendo controlado por bots.
Sure, if that's how you see it, then I wish you the best of luck in resolving the issue.
If you have any news in the future, feel free to let me know if you're interested.
What do you mean about this thread? That there are some players here who praise the casino? I don't know if it's just a bad translation, but no email should be checked by bots. The only way I can explain it is that you think there are a lot of players here who say positive things about the casino, which you think are bots.
Quer dizer, seria bom se um representante do cassino participasse da conversa e explicasse as coisas, porque quando você entra em contato com o cassino por e-mail, são sempre robôs que respondem.
That would be great, but the casino doesn't respond on the forum. However, it does respond to complaints when necessary, which is why I said it would be appropriate to file a complaint, since they have only one unresolved complaint out of quite a lot.
Good afternoon!
Could you help me find out why the boomerang-bet5983.com casino website won't open? Has anyone else had this problem? What should I do in this case? I have money in my account, but I can't access it. I'm attaching a screenshot. They are not responding to my emails. Please help!
Hello, I had no problem opening the page, so I don't know what exactly the problem could be. Have you tried using a different browser or clearing your cookies and so on? Please try that, and if it still doesn't work, we'll try to figure out what's going on, if possible.🙂
Hi Jaro,
It's working now, but the address has changed in the meantime. Thank you :)
Hi,
I activated the 55% deposit bonus before making my deposit and then deposited 10,200 HUF. I fully completed the 40x wagering requirement associated with this bonus.
After completing the wagering, my balance exceeded 200,000 HUF. However, without any prior notice or valid explanation, the casino credited only 28,000 HUF.
According to the bonus terms, withdrawal limits apply only to no-deposit bonuses. This was a deposit-based bonus, and no payout restriction was disclosed. There was no T&C notice or reference to any special conditions on the promotion.
In my opinion, the casino violated its own terms and did not act in a fair and transparent manner.
I request a full investigation and the payment of my rightful balance.
As shown in the promotional image, there is no T&C label or any reference to special terms or restrictions.
Casino support confirmed in live chat that there is a 150% maximum withdrawal, but they cannot show where this rule is written in the terms.
Additional update:
The "Bonus Terms" link only redirected to the general T&C.
Those terms mention a withdrawal limit only for no-deposit bonuses (32,000 HUF).
No limit is stated for deposit-based bonuses, only the 40x wagering requirement.
No special T&C or maximum payout was displayed on this promotion.
The alleged 150% rule was mentioned only after my winnings were restricted.
This confirms that the rule was not disclosed in advance.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
