FórumCasinosDaddy Casino - discussão geral

Daddy Casino - discussão geral (página 2)

há 11 meses por franztheuerw
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yoyeli
há 10 meses

Frankly, you are mistaken terribly. Casinos do not pay us in any way for handling complaints. But I see you fall for the most convenient "explanation" at hand. Typically...

You forgot to mention the obvious explanation: "Unfortunately, since the player played down their balance already we couldn't intervene."

https://casino.guru/gama-casino-player-s-withdrawal-has-been-delayed

How do you expect anyone to address the casino under such circumstances? "Dear casino representative, would you pay out the money to the player if he kept the balance untouched?"

"Oh, sure, we would."

Do you understand the problem beyond solving it once the money is gone?

So, be warned: keep abusing us by spreading your lies here on our forum, and your access to the forum will be restricted.

We better focus on players with real issues rather than on players with eccentric propaganda.

Are we clear? Final warning.

há 10 meses

So you aren't helping, what you are doing is allowing the casino to continue their cycle of not actually paying out. Attached is three screen grabs worth of me attempting to withdraw via the methods they suggest and then them rejecting it because they have technical issues.


I do not believe a casino can have technical issues with, Skrill, card and Crypto for three months solid. I also do not think it is right that a casino doing this should have such a high rating on your site - it seems highly negligent on your part and I assume that you get some sort of kick back from them or this simply doesn't make any sense.


I have requested it one last time but if it is rejected I will be seeking legal advice as this company has not only stolen my money but as my personal documents which I am highly uncomfortable with. They have also changed their URL which seems highly suspicious as they are a new casino?


Why is it that you seem to sympathise with the casino in this case?


filefilefile

há 10 meses

Please read those words again "I think it's been going on for quite a long time and you're just going round in circles. I don't understand what could be behind the casino recommending a method and then rejecting the withdrawal. However, you still have an open complaint..."

So no, it does not mean the Complaint Team ignores your issue. But there's nothing else we can add at this point here on the forum. We do not investigate complaints here.

All has been said. So please, try to be patient, and make sure you won't touch your balance.


I agree this whole case is pretty strange, but we are in the same position as you are. 🙁

Editado pelo autor há 10 meses
Radka
há 10 meses

filefilefile this is a real issue so maybe you can actually help me with this then? filefile

Radka
há 10 meses

You give this casino over a 9 rating on safety - so you know they aren't paying and yet you recommend them still. Does this not show more sympathy to the casino over the player?


I only signed up because of the rating that you gave and now I am down....and you don't help...you just write absolute nonsense that is meant to appease people.

Doreen61
há 10 meses

Actually, we do not know the casino is not paying until it is proven in the complaint. Despite how much I'd like to get involved in the process, it's not my place.

The best thing you can do is keep the complaint updated. A higher safety index means you won't most likely encounter an unfair approach, but as I'm sure you understand, Casino Guru is not responsible for the casino's actions. To compensate for this "gap," we try to resolve player's issues freely.

I understand your feelings. Still, consider this: if the casino has changed its "qualities", there is no way for us to find out until you come here and submit the complaint.

I would be mad if I were in your shoes, and I'm sorry you have to go through that. 🙁

há 7 meses

Same problem, than other players. All documents for KYC is sended, but withdrows is canceled every time. So, if you want save your money, stay away this casino!!!

Sjarbelo
há 7 meses

Hello, have you sent all the documents and has the casino checked them yet ? Were there any rejections ? It is important to note that until the player passes the verification, it will not be possible to withdraw the money. I would assume that's probably why your withdrawals were cancelled. 

So can you give me an idea how you are doing with verification ? 

I'll wait for an answer.

Jaro
há 7 meses

Tudo foi enviado e aceito. Tentei sacar para um cartão bancário, transferência bancária Skrill e transferência bancária normal. Estou tentando há mais de uma semana no chat, mas infelizmente este cassino simplesmente não paga o dinheiro. Não entendo como o guru deu a isso uma classificação de 9,3. Existe algum lugar para reclamar disso?

Traduzido automaticamente:
Sjarbelo
há 7 meses

Did the casino also tell you the reason why it doesn't want to pay out your money when you have already tried several alternatives ? We give casinos 14 days to resolve the withdrawal, so if nothing has changed you can let us know. 

As for the complaint, you can file it here, but for the time being our team would only ask questions to find out more and only if the 14 days are full, then they would try to contact the casino.

Jaro
há 7 meses

Na primeira vez falaram que só dá para sacar com cartão. Tentei primeiro sozinho, depois com a ajuda do chat, mas todas as vezes o saque falhou. Aí disseram que também posso sacar por transferência bancária. Isso também falhou. Agora, quando entrei no chat para perguntar, eles me disseram para esperar 7 minutos, depois novamente 7 minutos e depois transferir para outro representante de atendimento ao cliente. Passei uma semana tentando com eles, mas a sensação de que eles simplesmente não querem pagar ficava cada vez mais forte. E depois de ler sobre o encontro de outros colunistas, o sentimento só ficou mais forte. Existem pelo menos 50 tentativas fracassadas de retirada...

Traduzido automaticamente:
Sjarbelo
há 7 meses

Oh, in such a situation it is certainly not pleasant when you have to try several payment methods and with each of them there is a problem in the end. It's even more strange when the casino said so and recommended it to you. Were there any reasons why it always failed ? 

Since you filed the complaint I saw that you will have to wait for some time and if the casino fails to solve it we will try to help you. 

Anyway, now you have submitted a withdrawal or is that not possible for you ? 

Jaro
há 7 meses

É inútil fazê-los quando é rejeitado no máximo uma hora após a tentativa e o dinheiro é sempre devolvido à conta do jogo. Seria bom se alguém pudesse forçá-los a fazer a repatriação, enquanto eu apenas os faço esperar. Posso esperar por uma solução. Eu jogo no cassino com dinheiro que estou pronto para perder, mas seria bom poder sacar o dinheiro se eu ganhar alguma coisa lá.

Traduzido automaticamente:
Sjarbelo
há 7 meses

Of course I understand. The main thing I recommend to do now is to leave the money in the player's account and do nothing with it, because if you lose it, we won't be able to help you. So the best thing to do is to wait, and as I mentioned before, our team will try to assist you.

I hope you will be successful in your withdrawal in the end. 

Jaro
há 7 meses

O dinheiro está na conta do jogo e estará. Depois das primeiras tentativas de repatriamento, decidi que agora vamos levar isto até ao fim. É isso que o casino está a tentar fazer, para que os jogadores percam o seu dinheiro de volta. A certa altura, colocaram 10 € em dinheiro de bónus na minha conta de jogo e alegaram que não era possível levantar porque havia dinheiro de bónus na conta do jogo. Cancelei o bônus e disse que estava tudo bem agora, mas é claro que também não funcionou depois disso.

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Sjarbelo
há 7 meses

Good move. Until everything is sorted out I wouldn't do anything with the money either. 

As for the bonus, did you ask for it or did the casino give it to you spontaneously so it could say that the bonus money is in your account ? That would have been quite awkward, but I see that you cancelled it. 

As much as I hate to say it, we'll just have to wait and see what happens next and our team will try to help you in a bit if the casino can't manage to pay out your money. 🙂

Jaro
há 7 meses

Eu não pedi bônus. Eles tinham acabado de adicioná-lo à minha conta de jogo e, na próxima vez que fui sacar o dinheiro, é claro que falhou. Perguntei novamente o motivo no chat e disseram que você tem um bônus ativo. Removi o bônus e tentei sacar meu dinheiro novamente, mas falhei novamente. O dinheiro está na conta do jogo e não tenho intenção de fazer nada com ele. Estou esperando em paz 🙂

Traduzido automaticamente:
Sjarbelo
há 7 meses

Well then, patience brings roses, as they say, and I firmly believe that this will be the case in your situation as well. 

As for the bonus, it's good that you didn't do anything and canceled it, and I have a feeling that it will be irrelevant to enter another withdrawal for now, since it is always rejected. 

I'm curious how it will turn out. 🙂

Romi
há 5 meses

Olá, você poderia me dizer por que meu comentário foi rejeitado? Sou jogador deste casino e gostaria de deixar um comentário.

Traduzido automaticamente:
Ekaterina434
há 5 meses

Hello. I can see that our internal system found too many similarities in your reviews, which is why they were rejected. If you wish, you can send some screenshots proving that you are a player at these casinos, and we will retroactively approve your reviews. Please forward those to community@casino.guru. Thank you for your cooperation in this matter.

Ekaterina434
há 5 meses

Hello again. Thank you for providing the screenshots. Your user reviews have been retroactively approved now.

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