há 7 meses
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Golden Genie Casino - discussão geral
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há 7 meses
Been waiting since March 20th 2024 for a withdrawal I made cannot email them and live chat been removed no joy at all no way to contact the site its obviously a SCAM site
Editado pelo autor há 7 meses
há 7 meses
Hi, I have a feeling you've been waiting quite a while for your withdrawal. We give casinos 14 days to sort out the withdrawal process. Anyway, do you have a verified casino account yet? Did they tell you why you haven't received the money yet?
Nevertheless, since the time I mentioned has expired, I would recommend you to file a complaint and our team will try to help you.
You can open a complaint on this link.
Do you think you'll go for it ?
há 6 meses
Hi,
I have been waiting for a withdrawal of £565 from goldengenie.com since the 26th of April.
my account is fully verified, I was not using bonus funds only my own money and I have never made a withdrawal from this site before.
I keep trying to contact through the live chat option but I am continuously cut of after asking a singular question. How do I actually get this withdrawal as I have seen some people have managed to do so?
I have asked on the live chat option to for the withdrawal process to be explained to me but they just send an automatic response each time explain it’ll take 7-21 days to progress, I pointed out it states on the site a bank transfer will take 24-48h to process but They responded saying it’ll take 48h for the withdrawal to be accepted then a further 21 working days to be processed? Truly don’t understand this as I have had multiple casino sites before none with this issue.
have I been scammed out of my money or is their a way for me to receive the £565 I have withdrawn?
há 6 meses
Have you gotten any updates from the casino regarding your withdrawal by now? We actually usually give casinos 14 full days to process the payment, especially when it comes to the first withdrawal. Have they asked for some additional documents from you, perhaps?
há 6 meses
They haven’t asked for any additional documents on as the verification of my account is done in full. It has been over the 14 days. On Friday it’ll be the 21 working days finished! But no I’ve not receive it still.
há 6 meses
I thought you had requested the withdrawal on April 26th. Isn't that right?🤔
há 6 meses
My withdrawal of £565 was requested on the 26th April, today is the 17th day. But the 12th working day. it’s next Friday that would complete the 21 working days, got confused with the week.
há 6 meses
Never mind, it is probably really stressful for you to wait, I can understand that.
há 4 meses
Olá, alguém conseguiu sacar dinheiro deste cassino?
Porque depois das opiniões que vejo, não adianta contar com pagamento :)
Traduzido automaticamente:
há 4 meses
It does not look very promising, I would say.🤷♀️ How long are you waiting?
há 4 meses
Daqui a pouco serão 3 meses 😲
Porque o pagamento foi ordenado em 2 de abril xD
Traduzido automaticamente:
há 4 meses
That is a really long wait. I'm sorry you have to experience this. Just try to be more careful when choosing an online casino. 🙏
há 4 meses
Infelizmente, eu não conhecia o site do Guru Casino antes. Se eu estivesse aqui antes, não teria jogado Golden Genie :)
Traduzido automaticamente:
há 4 meses
Better late than never, we say. Right? 😉
If you need anything, do not hesitate to ask.
há 4 meses
Uma pequena atualização para os interessados, recebi um email da goldengenie
Como você pode ler, a culpa é dos fraudadores e é por isso que eles não pagam o dinheiro xD
Bem, vou tentar de novo
Traduzido automaticamente:
há 4 meses
Have you requested the withdrawal again now?
há um mês
I have been waiting for a month for a withdrawal of 1000 euros
this is a scam casino
any advice ?
there must be a way to report the casino they should not be able to operate
I have just been told to wait
há um mês
One month is a really long waiting time.
Were you able to verify your account there?
I don't like the look at their safety index and the warnings included in our review at all👈.
What reason for this delay did they give you?
Try to file a complaint so our team can contact the casino once again to see how they will act. What do you say? Here's the link for you where you can submit it.
We'll wait to see how it all unfolds.
há um mês
Well I really wish I had come here before I used the casino
it looks like they just ignore your complaints like they have been ignoring me
I do not think that I am going to get the money the site is a scam
I just want to know can we report this to someone?
I’ve read on here that their licence is fake so no point complaining to their licence but there must be someone else?
I want to contribute to them getting shut down it’s my consolation
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